Online Dating Services
Hily CorpThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
06/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I subscribed to the hily premium subscription using the 3day free trial that they offered and deleted my account shortly after, before the trial had ended. Today I checked my bank account and noticed I had a charge from hily.com and going back further realized they had been charging me for the last two months. I do not use the app, and do my knowledge any accounts are deleted, but I am being charged for the subscription, which has now accumulated to $30.Business response
07/06/2023
Dear *****************************,
We are sorry to hear that you faced problems while using Hily. We have checked your account and found out, that you haven't canceled the free trial, that's why when the free period ended, it renewed to the full price (this information was written on the confirmation screen). Our team has checked the situation and decided to refund you for the 2 last transactions.
Thank you for using Hily,
Best regards,
******** from Hily
Initial Complaint
05/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
False advertising; the company puts ads up that say you can start a free trial with free being in all caps and bold letters. Once you click it though they immediately charge you and its not free in any way.Predatory business practices at its finest.I want to pursue legal action but I cannot afford it.Business response
06/01/2023
Dear ***************************,
Thank you for reaching out. We are sorry to hear about your bad experience with Hily. We would like to mention, that we don't collect any personal information (including card details) on our own, the Stores are responsible for the purchases. The free trial is given only once. If you used the free trial before, the Store would inform you about the further paid purchase on the confirmation screen.
To process the refund, you should get in touch with the Store support (if use IOS) or get in touch with ** via **********************************.
Best regards,
******** from HilyInitial Complaint
05/09/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This is a scam, there site has chat bots. Trying to get you to spend money. Its not real people, i don't want to talk to a robot. I want to meet a person locally. Not to states away or a chat bot.Business response
05/16/2023
Dear *******,
Thank you for reaching us out. We are sorry you had a bad experience using Hily. We'd like to mention, that Hily users are real and our team of moderators do their best to make the Hily application safe for everyone. If you met someone bad on the application, you are free to report the user by tapping the relevant button on their account, our team of moderators will check it right away and take all necessary actions.
Make sure you set up your filters and turned off the expand the search area filter.
To process your request, please get in touch with our support agents via Hily live chat or through the email *********************************** We are there to assist you 24/7.Initial Complaint
03/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled a subscription to hily an they have continued to bill me $14.99 for a month I do not wish to be billed again and want the $14.99 refunded.Business response
05/12/2023
Dear ****,
Thank you for reaching out!
On behalf of Hily Support Team, I would like to apologize for any inconvenience you might've faced. I would like to confirm that we managed to locate your profile in our system. However, no transaction or subscription is assigned to the profile we found. Would you mind texting ** at ********************************** so we can discuss some additional details? That *** help ** to locate the transaction you mentioned.
Regards,
*** from Hily SupportInitial Complaint
03/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I didn't subscribe or buy their service, but I was charged a subscription fee. No idea why.Business response
04/11/2023
Hello!
Thank you for reaching out!We would like to inform you that, unfortunately, we did not manage to locate your profile by the information provided.
We are ready to check the issue and discuss your request, however, more information is required in order to identify your profile and assist you properly.
Would you be so kind to reach out to us by the email address **********************************?
Regards,
***
Hily *************Initial Complaint
02/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been trying to request a refund for my disabled son for months from the ****** HIly Cor. Money has been coming out of his bank account. I get a recording each time I dial the number on his bank statement. But still get NO help. ****** Hily Cor has taken over $700.00 from his account. We have never used this company for any reason and Do not know this company and DID NOT authorize money to come out of our account. How do we get our money back?***** help!!! This is a fraudulent act by this company.Business response
03/16/2023
Dear ******,
Thank you for reaching out to us.
I would like to notify you that, unfortunately, we could not manage to find any profile registered within our database with the information specified in your request.
On behalf of the Company, I would like to apologize for any inconveniences you might've faced and ensure you that we are ready to put our maximum efforts into resolving your query.
The best way to get in touch with us directly is to write down to our email **********************************. Please, be so kind to reach us through the email address so we can speed up the process.
I would like to ask you to provide all the information you may have in your possession:
- email address or phone number of your son that could've been used for the registration
- transaction ID of the charges from your account. You may find them in the receipt from ******.
- important step: contact ****** Play (as I may understand, your son or you have an Android device) directly too in order to request a cancelation of services since they exclusively manage all subscriptions.
We will be waiting for your contact with the possible information.
Regards,
***
Hily Customer CareInitial Complaint
01/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
It did not display terms on app it said if I cancel witthin 7 days I would not be charged and it didn't say that price anyway but I did cancel withing that time period and they still charged me, now they say you have to cancel 24hrs prior to your 1 week trial ending but it did not say this in original disclaimerBusiness response
02/22/2023
Dear Representative of the Bureau and Customer!
Thank you for submitting your issue for our attention.
I would like to notify you that we managed to locate a profile of the requester. It is necessary to point out that the price is displayed clearly on all our payment screens as well as on the notification screens that *** appear from the side of ****** Play Store.
Each user of the services is being notified about possible charges and a possibility to cancel a subscription before the charge no later than in 24 hours before the date of the upcoming charge.
Since the request was received within the reasonable period of time we decided to provide a refund for 2 last transactions applied to the requester's payment method.
We would like to ask the requester and our user to ensure that the subscription is canceled through the Play Store.
Best Regards,
Hily ************* Team Lead TimInitial Complaint
11/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Service and subscription to Hily.com was canceled and the application deleted, yet, I am still being charged for the service.Initial Complaint
10/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I downloaded the Hily dating app for one day and didn't like it so I deleted it. I was then charged $14.99 I reached out to Hily Corp they said on October 6th they would cancel my account and refund my money and it should be done that day. It was never canceled, instead they have since charged me 2 more times another $14.99 each time. Now I have been charged $14.99 three times! I have been told for the last 4 days they would refund and something would be done. As of this morning nothing is done and I'm worried I'll be charged again this coming week!!! I have our entire message history saved, screenshot and recorded and multiple times by multiple employees I was told my case would be handled and nothing has been done through Hily Corp. Instead I get told a manager would review it, then I get told a financial team has to review it. I never get the same answer and no refunds. I'm out $44.97 and hoping I don't get charged again!Initial Complaint
09/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was charged $14.99 a week for a month for a service I never signed up for. When I contacted the Hily.com support email, they asked me to give them a transaction receipt...which I couldn't provide because I didn't make the purchase. I sent them screenshots of my Google play history (dates included), still nothing. I ended up having to get an entirely new bank card to prevent them from further chargers.Business response
09/21/2022
Business Response /* (1000, 5, 2022/09/07) */ Dear *******, We apologize for any inconvenience you faced. As we may understand from your request, there were no charges in your Google Play history, correct? Would you mind texting us once more with the request to be forwarded to the Support Team`s supervisor? We will be glad to double-check the situation and find a solution for you if possible. Regards, Hily Customer Care
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
23 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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