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          Business Profile

          Pet Supplies

          HedgePop

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Supplies.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/25/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On January 13th I ordered a hedgehog cage off of HedgePop for $159.99. I messaged them a few days later asking for a delivery date and they responded saying they would keep me updated. However, since then I have not received any updates from this company about shipping nor an updated delivery date. I have tried to contact them via voicemail, email, and their website; however they will not respond. I told them that I would need a refund by the end of this week if I do not receive my order. Yet, I dont know how I would get a refund when they will not respond to me. My order number is #****

            Business response

            01/27/2023

            Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused. We understand how important timely responses are and we are sorry that we failed to meet your expectations. We are doing our best to ensure that such incidents do not happen in the future. We appreciate your understanding and patience.

            We experienced an exponential growth in the last 12 months and this brought new providers, new services, new location and our e-mail hosting service was not an exception. Unfortunately, we had an outage with our servers and we had a delay on the incoming messages. That's the reason we offer a very kind apology for our late response but we responded back her email con 01/25/2023 at 3:12 pm.

            We are also aware about the mistake and want to assure you that we take your satisfaction seriously. We understand that it can be frustrating and inconvenient to receive the wrong size cage and we want to make sure we rectify the situation for you. We are processing your request for a return at no cost and we will also provide you with a full refund plus a compensation for any inconvenience this has caused.

            Best Regards, 

            *************************

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5125 W Oquendo Rd Ste 12-1002

          Las Vegas, NV 89118-2836

          Visit Website
          (800) 836-0846

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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