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          Business Profile

          Taxi

          Desert Cab Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Taxi.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/26/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Date: August 23, 2024 Re: One way Desert Cab taxi ride from ***************** to **************, approximate time-8:00 am I was charged $60.07 on my debit card for a one way ride from ************* to ************** w/c is approximately 6 miles distance. When I googled the actual cost, the cab ride ranges from $25 minimum. Desert Cab debit is OUTRAGEOUS and uncacceptable. $30 including tip is more appropriate. If you further questions or require additional information, please email me. Thank you

            Business response

            09/26/2024

            I need them to contact the office ************. We will be able to reslove the issue if there is one. We will need more details.

            Customer response

            09/26/2024

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In addition, I spoke with ********* ******, Desert Cab Admin who issued a refund in the amount of $30.00 (transaction code 023616).  That being said, please close case complaint ID ********. Thank you.

            Sincerely,

            **** ********

          • Initial Complaint

            02/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On January 28, **** at 4am we took a desert cab from the ******** hotel to *** airport. The charge was $30 dollars. I do not have the cab number. I left my iPhone in the cab. Using the find my phone feature I saw that the phone was in the cab and have evidence that the phone was in the Desert Cab offices the next day on Jan. 29. Ive used the lost and found feature and the contact us feature but have heard no response from the business. The phone is a iPhone 14 Pro with a clear plastic cover. I would like to receive a response from the company on why they have my phone and have not returned it.

            Customer response

            02/07/2024

            Hi

            Complaint ID: ********

            The business contacted me directly and we were able to resolve the issue.  Thanks to the Better Business Bureau for its attention on this matter.  I would like to remove my complaint against the business.

            Thank you

          • Initial Complaint

            09/15/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            This happened on the 7 of September 2023 I was over charged on my cab fair the cab company was desert cab I have had cab rides to the same location before and I never had to pay 40 dollars from 204 Jefferson ave to ********** and ***** the ride normally cost me ***** the most but this cab driver was not listening to me and he went and took the long way back to my house I don't belive its right for cab drivers to take advantage of anyone he also made a stop at pepes tacos and went to the bathroom and left the fair thing running why should I have to pay for that and he had started the fair running before me and my mother got In The cab .

            Business response

            09/29/2023

            I need more information. We have 300 cabs. I need to know the cab number and the time of the ride.

             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 38

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4675 Wynn Rd

          Las Vegas, NV 89103-5333

          Get Directions
          (702) 386-4828

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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