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          Business Profile

          Telecommunications

          Phonespeak

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Telecommunications.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/06/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have never authorized this company to charge my account not have I purchase services from them. I have been receiving recurring charges since May 2023. As per attached I filed a complaint under Fraud ticket **** directly with thePhonespeak and Case# ******** - ***************** I have called Phonespeak several times to alert them to stop any transaction and to stop charging me. I did receive a refund for only 3 of the transactions but I have not received refund for the August transaction and TODAY I received another charge for September. The company is not stopping and I have had to change my debit card 3 times now. Please have them refund the Aug /Sept transaction and STOP any future charges to my account. Thanks,

            Business response

            10/09/2023

            Customer file a complaint with regards to her cc unauthorized cc charges. However we are not able to locate the charges in stripe with the cc number she gave. We have our support team going back and forth with the customer to resolve the issue but unfortunately during that time a new charge to the same card occurred (this is due to its automated subscription model). This is not done intentionally as we do not have the correct cc details to block the card. As the support conversation progressed further, the customer sent in her statement and with the dates on her bank statement, we have to go through all the charges that occurred (plus minus 1 day). We found a transaction that similar to her claim but the cc number is totally different. Our support team did get back to her but did not hear back from her until today. Please refer to attachment on the conversation we had with this customer. 

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          Las Vegas, NV 89166-5166

          Visit Website
          (888) 201-0988

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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