Used Auto Parts
OEM Used Auto PartsHeadquarters
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Complaints
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Complaint Details
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Initial Complaint
01/30/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
Wrong part does not fit and they won't answer my call and won't email me r nothing they new they gave me the wrong part I just want my money backBusiness response
02/04/2025
We have responded to this customer, attached is the proof that we had answered them and told him that they would be responsible for shipping because the incorrect one was ordered.Initial Complaint
01/06/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
The business changed the terms of the refund policy days after I initiated a refund, and contacted them in regards to my partial refund. They did so without informing members/customers about policy changes, or honoring the original refund agreement where I was eligible to receive my full refund. Their practice of such seemed flagrant. I have reached out to them with no additional reply.Business response
01/21/2025
We cannot "change" our return policy which has been clearly posted on our website since before this customer purchased this part. It clearly states: "All orders returned for other then defective(warranty) will be charged a 15% restocking fee. Shop pay installment orders will be charged a 21% restocking fee."
We apologize that the customer did not read prior to placing an order but we have been transparent on our website. We refunded them everything but our 15% restocking fee which our website states we would if you were to return the item without being defective. Customer never reached out saying that was the case which is why we refunded him the amount we did. This isn't "wrong" customer service as the customer states, it was an oversight on their part.
Customer response
01/25/2025
Complaint: 22720938
I am rejecting this response because: it is false. While I didn't take a screenshot of the previous return policy, the history of their website host can prove it was changed significantly after I reached out in regards for full refund. I read the policy before I reached out and seen it was changed afterwards. I don't have proof but wanted to inform you of their practices.
Sincerely,
***** *****Business response
02/04/2025
Why would we demonstrate our website host to prove a moot point? Our return policy has been what it is. We've sent screenshots of what is clearly stated there, if they did not feel the need to read it over before purchasing, it is not our fault simply put. The restocking fee is more than justified.Customer response
02/08/2025
Complaint: 22720938
I am rejecting this response because: the business is still projecting bad business practices of cheating, lying, and deliberately changing the return policy after I reached out in regards to returning the product due to it arriving late. Getting screenshots of the return policy from the web provider, in which I did read, would prove it is in-fact the business that is lying. Customers should be encouraged to support other trustworthy businesses. And, the owner should confess to his dirty practices, or have the web host provide all the return/refund policies that were stated on the website before I returned the product which would prove how the wording was changed after I reached out. It was a dirty crime and criminal service to the public and customers. Not reputable to be of good standing with the BBB, especially with him lying about never changing it.
Sincerely,
***** *****Initial Complaint
11/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered an item listed as compatible with my vehicle. It is not. Phone goes unanswered, email gets auto-reply directing me to their website which doesn't work.Business response
11/30/2024
The only inquiry we have received from the customer is regarding processing a return, to which we replied on November 25. However, we have not received any further response from the customer since then. The part the customer ordered is a ********* ***** *** display screen. We provide detailed compatibility information on our website. This part is part number specific, meaning that if the part number ID does not match the original display screens part number, it will not be compatible.Initial Complaint
11/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered an owner manual for my dad for $18.00. It was a 2019 Kia **** After a couple weeks, I received an email stating that it was delivered to ******, GA *****. Not including my street address. I sent many emails and only had one lady reply to all asking for the order number in which I provided. I never heard back. I also tried calling and left several voicemails but no one returned any. No live representative ever answered. I want a refund immediately.Business response
11/30/2024
The customer has been refunded for this order. The order was delivered to the correct address on November 13, and the refund was processed on November 15. Currently, the only method of communication is via email. Due to a high volume of inquiries, our response times may be longer than usual.Initial Complaint
11/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought I part from *** online providing my VIN number. They had pictures of the same truck (RAM 1500) along with the part I need (ABS Module) making it seem as if the part came out of a RAM 1500. The part I received was NOT from a RAM ************************************************************ form fits a RAM 1500. I have tired EVERYDAY since the part was delivered on 09/13/2024 to get in contact with anyone from OEM Auto by phone and email because per their website I need an order ID which I never received to process the return. Ive called their number continuously leaving voicemails after voicemails and no have returned any of my calls or email.Business response
11/15/2024
The customer received the correct item as ordered. We have responded to the customer via email at ********************** and provided the necessary information. Attached is an image showing that the order was placed for a ********* Ram ProMaster, not for a 2016 RAM 1500, which is why this part is not compatible with the customers vehicle. We have also provided return instructions and sent a return label to the customers email to facilitate the return and refund process.
Initial Complaint
10/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought an alternator from this company on 10/01/2024 for my 2013 ***** Civic LX. I received the item in fairly quick which I liked. Before installing the alternator, I took it to my local auto parts store to test it. The alternator failed in 3 different auto parts stores. I tried reaching out to the company via their customer service phone number and no answer. I left a voicemail and also filed a return request to have my money refunded. I sent the part out via **** and still have not gotten my refund. I have called over 50 times and no one ever answers. ******** customer service.Business response
11/15/2024
We've receive the return of the customer, and customer has been refunded already. A 15% restocking fee was applied to this order however remain balance will be refunded.Customer response
11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
10/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
As soon as we received the order we saw they sent us wrong part. We have emailed and called and left Messages since and nobody will get back to us.Business response
10/30/2024
Customer have been refunded, at the moment we do not have a replacement to send out.Initial Complaint
09/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased an auto part on line from this business, I received an email informing me that the part was delivered . I never received the part the next day i got an e mail informing me that i was reimbursed for the part , the amount was less than what i paid by $38.00. I called the business many times and left massages and sent e mails , they never responded .Business response
10/09/2024
We rerouted the customers item back to us, his order was a risk of fraud. We refunded him the amount we took, we have a 15% restocking fee and we made a mistake in not waiving it. Customer was made aware of this, attached are screenshots of said conversation.Initial Complaint
09/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Website displayed mirror in much better condition than what was received. Would have been better off and cheaper to find a scrapyard mirror. However my main issue is how incredibly poor the customer service experience has been. Have had to double email every time to get a response and when asking for a return address was emailed with a response saying (insert address here). Shows that customer service is cut and paste responses that show little to no consideration to the customer on an individual basis. There was no help in removing the cost to return or waiving the restock fee despite the poor quality of the mirror. As I said I have seen with my own eyes many better scrapyard mirrors. To charge over $250 all said and done for something of that quality is unacceptable. Adding in the cost of shipping and restocking fee I would have been spending almost $400 to get a refund of $150-175.Business response
09/24/2024
We attached images of the item and how it was pictured. We understand the customer is frustrated because of the initial responses, we are working on AI project at the moment and it did not work out as planned but we did have a real live agent reach out to the customer after the address response.
Customer attached images of how the item was sent, we had that in a listing and we sent those images to them. Our return policy is on our website.
Customer response
09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However their business is still misrepresentative and difficult to deal with
Sincerely,
******* ******Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a radio CD player for 2012 Dodge ram van. It came in a timely manner..I paid through ******* Upon opening and trying to install it .there was on first notice, a missing female adapter for radio, I connected the other connector for rest of unit . There is absolutely no function to it .other than lights come on.. completely defective . I have tried calling with no way of talking to someone . I have gotten a text response and one email asking for pictures and vin number on my vehicle..I have supplied all of this with no further response . I have ordered multitudes of products online etc.. this is by far the shadiest feel for trying to resolve issues, send back product for refund.. I just want consistent communication and resolveBusiness response
08/29/2024
We have refunded you for this order after you provided the information we requested.
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Customer Complaints Summary
24 total complaints in the last 3 years.
17 complaints closed in the last 12 months.
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