Complaints

• Initial Complaint

  01/09/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2014 ***** ev spark 1/8/24. After driving the battery down I attempted to recharge at several different paid charging stations, and the battery would not hold a charge as guaranteed by the dealership. I spent 5k total cash with no finance. All I ask is for the chance to get a reliable vehicle at equal value. I have not had the vehicle 24 hours. I am willing to cover any fee or cost associated with this transaction.

  Attached is the tow receipt from the previous claim filed against this business. I bought a car for ***** cash 1/8/25 no finance and it will not recharge at several different charging stations. All I would like is a replacement vehicle. I am willing to tow vehicle back to dealership and I just ask to replace vehicle with equal value vehicle. I was guaranteed that the car would charge and run. I need to get to **************** for a new job and was told the vehicle was reliable for the commute. I have 7 kids to support and I really need a reliable vehicle. To spend ***** and not able to drive is horrible experience. Please make this right please

• Initial Complaint

  11/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a 1015 ************* GLA Class vehicle from Queen Motorcars (QMC) for may parents who live in ****** (I live in ******) on 24 April 2024. The car was registered in ** but we were unable to get the car titled because the seller did not have it. We contacted the seller on multiple occasions asking for the title but they did not return calls or promised that someone would call us back which they did not. I discovered that the vehicle was purchased by *** from a ****** auction house in *********, **. I contacted the auction house and they said they provided the title to *** upon thier purchase. I managed to speak with a representative from the title office at *** who stated that they did not receive a title from the auction house but sold the car anyway. It is now November (7 months since purchase) and I still don't have a title. The vehicle has since been in an accident and the insurance company is trying to pay off the loan but needs a title. ******* has since raised the interest rate of the loan from 6.5% to 17% due to no title provided. I continue to pay the bank but don't have a car. I cannot get resolution in this situation and I'm looking for help.

  Customer response

  12/06/2024

  The dealership finally responded to an email I sent them on November 22nd stating they were getting a duplicate title.  The email stated they would file it with the *** in 2-3 weeks. 

• Initial Complaint

  04/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got an Audi A5 2018 in June of 2023 & have been having a coolant leak/issue since I have gotten the car. queens motorcar has worked on the issue a total of 4 times and I have paid them to fix the problem. They then told me take it elsewhere because the problem was not being fixed. Took the car to premier auto shop still have a coolant leak. Told my dealership I believe they sold me a lemon car because it has been worked on 5 times for the same issue and I been having an issue from the start. They told me Im on my own and lemon cars apply to new cars only. Have spent money buying coolant, getting Ubers and paying to fix this leak. The car is basically useless because its always broke due to this leak.

  Customer response

  04/28/2024

  Took my car to eurotek tuning who specialize in foreign cars, they have fixed the coolant but stated I need a new engine due to the overheating of the coolant not being fixed. 

  Customer response

  04/28/2024

  Took my car to eurotek tuning who specialize in foreign cars, they have fixed the coolant but stated I need a new engine due to the overheating of the coolant not being fixed. 

  Customer response

  04/28/2024

  Took my car to eurotek tuning who specialize in foreign cars, they have fixed the coolant but stated I need a new engine due to the overheating of the coolant not being fixed. 

  Business response

  04/28/2024

  Hello, unfortunately we sell cars as is and dont provide any dealer warranty on cars. Ownership of a car comes with responsibility, and any issues that arise after sale are your responsibility. We suggest taking the car to a certified service center and pay for them to fix the issue so you can enjoy the car you purchased. 

  Customer response

  05/20/2024

  They say they sell the cars as if ,  but they gave me a check list saying everything with the car was fine when it indeed wasnt. I dont understand how the same problem can be worked on 6 times by 3 different mechanics and its still there sold me a faulty car. Period. 

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from here less than 60 days ago within the first week. Every break and rotor was bad on the car. I notified the dealership they were very dismissive two weeks later Im driving and the transmission fails and the car is now driving in reverse while in the drive gear, I notified the dealership again they did nothing so that made me wonder why havent I still received my bill of sale called the finance company to retrieve my bill of sale and what do you know they attached an additional $3900 on top of my total amount finance with the bank on top of lying to the bank about my total down deposit paid stating I gave 4000 down when I only gave three and changing numbers on paperwork on top of the manager being very dismissive and acting like he dont care about his customers please stay far away check for past reviews and complaints and you will see nothing comes good from here. I just want my car back and they can take this car back and give me my money, this is terrible 10K and repairs for a car that Ive had less than 60 days now Im stuck with a lemon and they show no customer courtesy no customer support know anything the manager exact words were you signed the paper its your problem now

  Business response

  02/12/2024

  Hello,

  We sell our cars used as-is. That means we dont warranty anything on the vehicle after sale outside of anything promised on the due bill. Unfortunately we have no way to guarantee that the car will not experience wear and tear during your ownership nor do we know how a customers driving habits will affect a used car. We always recommend our customers get a pre purchase inspection prior to purchasing a car as well as reviewing all sales documents before signing. 

  Customer response

  02/12/2024

   
  Complaint: 21206398
  
  I am rejecting this response because:
  Its all bs the car price was raised on paper to an high price then what was listed online which is shady and illegal along with lying to the bank about money i put down just to make a sale  still to this day i never received any calls or anything just to show any type of customer service  its crazy when you contact a lawyer and they know exactly who the sales manager is by name  due to prior issues with this business u guys ripped me off raised the price on the car without my knowledge and sold me a pickle
  Sincerely,
  
  *********************

  Customer response

  03/18/2024

  You guys steady mention what i signed you guys raised the price of the messed up a** car by 2 grand without me knowing then pockets my down deposit i have all the paper work and you beating around the **** about the real mistakes you scammed me its ok your business has been suffering 

  Customer response

  03/18/2024

  You guys steady mention what i signed you guys raised the price of the messed up a** car by 2 grand without me knowing then pockets my down deposit i have all the paper work and you beating around the **** about the real mistakes you scammed me its ok your business has been suffering 

  Customer response

  03/18/2024

  You guys steady mention what i signed you guys raised the price of the messed up a** car by 2 grand without me knowing then pockets my down deposit i have all the paper work and you beating around the **** about the real mistakes you scammed me its ok your business has been suffering 

• Initial Complaint

  01/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought this car on 12/21/2023. I was promised that the car was in perfect shape with no mehcanical issues and if anything went wrong the dealer would give me 30 days until december 21st to fix the car. They never fixed the car when i contacted them. They only gave me the option to bring the car back because I found out they scammed me. They showed me every document except the break down of the prices. When signing i specifically asked okay so the car is ******** and they said the loan originiation fee was $2400 and it was included in the financing fee. They took my $6500 cash down and ended up charging me a sales price after tax of $12,760.15 and then the loan company they said after interest and the fianancing fee would be $6400 so thats all I would owe and the financing company shows its $10,44.48 after financing charges and interest so I didn't agree to this deal they toatllly switched the numbers and the car is messed up. I want to return the car to unwind the deal and get my money back and out of the financing contract as i will not sign or contact *************** to finish it as i never agreed to this.

  Business response

  01/02/2024

  Hello!

  it Has come to my attention that *****, the selling manager had initially offered to unwind the deal and refund your money. You rejected his offer and therefore that offer is no longer on that table since you know have had the car for longer and continue to use the vehicle. 
  

  we do not charge any financing fees. The sales price is clearly presented to you prior to you signing the documents and you accepted the price we offered the vehicle at, otherwise we have no clue why you would agree to a price that is not the same as you expected. That being said, our prices adjust according to the market, and we strongly suggest our customers verify pricing before signing the purchase documents. 
  

  as for any repair assistance that the managers or salespeople offered , our standard policy is to only assist customers with a repair bill amounting over $1500 per single line item within the first 30 days of purchase and under 1k miles. We do not offer any dealer comprehensive warranty for small failures that come with owning a vehicle under said limit. 

   

   

  Customer response

  01/02/2024

   
  Complaint: 21083421
  
  I am rejecting this response because: he accepted me to return the car I had to consult with legal services to find out what the best route is. He did say I can bring the car and unwind the deal it is within 30 days I want the deal unwinds the agreement documents were never presented to me he said the sales price was ******** and didnt review the breakdown on the contract therefore the contract is fraudulent as all documents werent shown. I want to return the car. 
  
  Sincerely,
  
  ***********************

  Customer response

  01/02/2024

  Ill attach documents showing that I was getting the car fixed and also that they admitted there was no loan origination fee if they gave my original online application I applied for a car priced at $8,999.99 they took it off the website. The dealer said anything in 3 weeks and they did say they would take back so I want to return the car 

  Business response

  01/03/2024

  slolsa

  Customer response

  01/03/2024

   
  Complaint: 21083421
  
  I am rejecting this response because:
  They gave me an option over the phone last night and let me know I have two options. Keep the car and theyll give me $1200 cash or to unwind the deal and get my down payment of $6500 and be taken out of the contract with ***************. Today ***** said he was gonna get back to me on when I can bring it back and now *************** said they called them to give 24 hours to review. I want my money back and to bring the car back as what was monitored on the call last night. Also have messages showing they were going through the process today but never got back to me. 
  Sincerely,
  
  ***********************

  Business response

  01/18/2024

  The transaction has been unwound and the car has been returned. No further business relationship exists between our company and **************

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I purchased a car 2014 ******* Sonata Hybrid 2/3/2023 from trading in my previous car 2009 ******* Azera to Queen Motor Car. They gave me $1500 for my previous car as a down payment toward my new purchase. They only gave me one option the 2014 ******* Sonata Hybrid. We waited over 6 hrs because the car would not start and a battery needed to be ordered, Is exactly what the dealership told us as we waited hours. After they was able to jump start the car and we test drove it and found out the car needed air conditioning, wheel alignment because the car was pulling and the dash board said hybrid system failure. As soon as we parked the car after the test drive the car died because we cut the car off. But the car drove good and the dealership promised to fix all the issues we brought to they attention within 30 days. 2 days after our purchase I tried to immediately schedule an appointment for the maintenance of the car like they promised. And thats when the run around began and weeks go by with no word. On 3/4/2023 the car began to stop on me only allowing to drive no more than 20 mph. I immediately notified Queen Motor cars the dealership my car not working properly. First the dealership told me I would have to tow my car to dealership which I couldnt afford. I cautiously drove the car with the hazard lights on back to Queen Motor Cars. They took a look at the car and said the issue with the car came from a recall problem with *******. And I would need to take the car to ******* dealer to get the problem resolved. So I cautiously drove to ******* and they told me the issue with the car was not a recall issue and Queen Motor car knew that. I then cautiously drove to auto zone to get a diagnostic test and found out the car had multiple problems with the wiring of the car causing no energy to get to the battery.

  Business response

  03/13/2023

  We are in communication with customer in regards to the complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩