Complaints

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I saw an ad on instagram about real estate investment and submitted my contact information. Someone got a hold of me by phone and convinced me to put $1000 down towards a $5000 purchase. I was unable to pay the remainder so wanted to cancel my event purchase. No one got back to me after the $1000 payment and I never attended the event. Now I am exhausted with disputes with my bank and need help getting my money back. Please help.

  Business response

  07/15/2024

  #********
  Thank you for reaching out to us regarding your concern. We understand that you are seeking assistance with your $1000 payment towards our real estate investment conference from back in April 2024.

  Firstly, we would like to apologize for any inconvenience you may have experienced. Our records show that upon your initial contact with our support team, we provided detailed information about our no refund policy and stated that all sales and payments are final.

  
  Furthermore, after your payment, our team did respond with alternative options and credits towards other products or services we offer. We strive to offer flexible solutions to our clients to accommodate their needs and ensure they receive value from their investment with us.

  
  We understand that you were unable to attend the event, and we regret any frustration this situation may have caused. While our policy does not allow for refunds, we remain committed to finding a solution that works for you. We are happy to revisit the options and credits previously discussed to see how we can best assist you moving forward.

  
  We appreciate your understanding and patience. Please let us know how you would like to proceed, and we will do our utmost to support you within the framework of our policies.

  
  Thank you for your feedback.
  Best regards.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought this program only by calling in because I couldn't do it on the webpage. When I called and talked to them about the problem they took my order for the ** program. There was no mention of any additional payments of any time.Just recently because of a medical issue I wasn't able to get in and use it, But I tried the other day and I was blocked.After contacting them they told me that I owed them more money and that there is a month $97. charge to use it.

  Business response

  05/16/2024

  May 16, 2024
  Complaint ID ********
  
  Thank you for reaching out through the Better Business Bureau. We take all customer feedback seriously and appreciate the opportunity to address your concerns. We understand you are requesting a refund for the Varsity program.
  Upon reviewing the details related to this request, we would like to remind you that at the point of purchase, you accepted our Terms of Service that clearly state that we have a strict No Refund Policy.
  Typically, our customers purchase this program online through our website. However, since you wanted to split the program amount between two credit cards instead of one, you decided to call in and you were able to speak to one of our live representatives who helped you purchase the program of your choice, the Varsity Program, through a payment plan. The total price of the Varsity Program you purchased is $4997, but you opted for the split pay payment plan which follows the pricing structure of a $2750 upfront payment and the remaining $2750 balance to be paid 30 days after.
  We have been in communication with you and have discussed alternative options since you have voiced that you did not want to pay the remaining $2750 balance that is still owed due to the payment plan pricing you requested and agreed to.
  Our records show you have received access to the Varsity program and have been provided with multiple support services and resources.These program resources are designed to help our customers effectively use and benefit from the program.
  Furthermore, you have been in contact with our team,received consultations, answers, and options for resolution. Our program services have been delivered as agreed upon, and we have made every effort to support you in using them effectively.
  Nonetheless, we value your business and are dedicated to ensuring your satisfaction within the scope of our policies and capabilities.We are grateful for the opportunity to resolve this with you.
  
  Warm regards,
  Wealthy Investor Support Team

  Customer response

  05/27/2024

   
  Complaint: 21669416
  
  I am rejecting this response because:

  On different occasions when I have called I have had only a short conversations and they never really gave me answers that I could use.

  What is said to have been a coaching call has been Nothing but asking questions of me As to how or what I seek.

   I did explain to them several times I had an accident an had physical and mental issues and I had to work through them as well.

   Taking this program and running through it On a short basis to make it Work within 3-4 weeks was going To be impossible.

  I really did not receive as much help as the program led on to be.. It was more along the lines of here's your program. Do it.

  
  
  Sincerely,
  
  *************************

  Business response

  06/07/2024

  Thank you for your feedback regarding your experience with our coaching program. While we value your perspective, I must respectfully address some points to clarify our position. Throughout your participation in the program, our team has consistently provided support beyond the outlined deliverables. Our coaching calls are designed to be interactive, which is why they often involve asking questions to better understand your goals and challenges. To learn, as with anything in life, time and consistent effort must be applied. There is a learning curve that we must bridge and the live coaching calls address that as well as gives you the opportunity to ask your questions to the coaches on the call. This approach is intended to offer guidance and ensure that the support provided is relevant and actionable. We were informed about your accident and the subsequent physical and mental challenges you faced. In response, we endeavored to offer a flexible approach within the constraints of our program. However, it appears there may have been a disconnect between the support offered and your expectations. While we strive to accommodate individual circumstances, the core elements of the program remain consistent to ensure all participants receive a standardized level of support and guidance. We regret that you feel the program did not meet your expectations, but we believe we have fulfilled our commitments by providing the necessary resources, support, and flexibility within our established framework.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  *See Word Doc attached - Complaint

  Business response

  12/06/2023

  Response to Your Complaint #********
  
  Dear Mya,
  
  Thank you for reaching out through the Better Business Bureau. We take all customer feedback seriously and appreciate the opportunity to address your concerns.
  
  We understand your dissatisfaction with requesting a refund for the Varsity program. Please be assured that we are committed to providing high-quality products and services to all our customers. Upon reviewing the details related to this request, we would like to remind you that, as part of our Terms of Service which were agreed upon at the point of purchase, our terms clearly state that we maintain a No Refund Policy. This policy is in place to support the extensive resources, training, and customer service we provide to ensure the highest level of satisfaction with our product.
  
  We also noted that you have received access to the purchased program and have been provided with training and support services. These program resources are designed to help our customers effectively use and benefit from the program. Nevertheless, we regret to hear that your experience did not meet your expectations. Specifically, your experience with the software associated with the Varsity program and our handling of your refund request.
  
  One of our team members emailed you this afternoon to connect on this complaint as all customer feedback crucial in helping us improve. As stated in the email thread between our team member and you today, we have already initiated a refund to you in order to resolve this matter. Despite our clear No Refund Policy, we have decided to make a one time exception to this policy.
  
  We value your business and are dedicated to ensuring satisfaction with all of our customers. We are grateful for the opportunity to resolve this matter with you.
  
  Warm regards,
  Wealthy Investor Support

  Customer response

  12/07/2023

  I have added additional pictures showing the live presentation image of the software I was presented the evening I decided to purchase. You will see the software included all search dropdowns. They presented one product and when I logged in, they provided a very different product with much less features as you can see if you compare my screen to theirs.

  Customer response

  12/07/2023

  I accept the refund. For the record, I did not participate in their training, I viewed ONE of their recordings(the first one) to determine what was goingnon with this software and as soon as I confirmed there wasn't a glitch and they ere actually trying now to charge us for what they had presented I stopped right there and asked for a refund. I never once participated in any aspect of their program beyond that point. The bottom line is they should refund me because they are guilty of false advertising.  They should not talk to someone about " a no refund policy" under these circumstances.  Had a simply had buyers remorse that would be different.  I have provided proof of my claims, you can't say our policy is not present one product but provide another and even then, we will not refund your money if you don't like the product we didn't sell you and you can prove it!

  Customer response

  12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I do disagree that I participated in any training. I only watched one recording to determine why my software did not have any of the feature presented to me at the time of purchase.  Additionally,  I disagree a " no refund policy" should be cited as a response when I provided proof the company presented one product but then provided an entirley different product, later up-charging an additional $1500 for the product they presented, this is false advertising and since I provided proof to them(and BBB), they should stop quoting theyre policy. It should not be any company's policy to falsely advertise and then not provide a refund to their customer when they prove they have committed this action. I am glad they decided to finally do the right thing and refund my money.  I appreciate the BBB help resolving the matter.

  Sincerely,
  
  ***************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 17 I bought online a VIP Backstage pass for $97.00. I bought by impulse without knowing the details. I regretted on the same day and send and email asking to cancel, but didnt have answers. On November 19 I cancelled my registration ( prove attached) but still not answer. I couldnt watch the webinar anyway because of the time zone (difference of 5 hours late) that was impossible for me to watch. I apologized to make the purchase without knowing the details. I just want my money back on my card because I couldnt have it and I asked to cancel because the event. Thanks!

  Business response

  12/05/2023

  Response to Complaint #********
  
  Dear Cleia,
  
  Thank you for reaching out through the Better Business Bureau. We value your feedback and appreciate the opportunity to address your concerns.
  
  We understand your dissatisfaction with requesting a refund for the *** Backstage Pass. While our Terms of Service, which were agreed upon at the point of purchase, include a "No Refund Policy" to support the extensive resources, training, and customer service we provide, we also recognize the importance of customer satisfaction and goodwill.
  
  Given the unique circumstances of your case, we have decided to make an exception to our policy. As a gesture of our commitment to customer satisfaction, we have already initiated a one-time courtesy refund for your purchase. This decision reflects our dedication to ensuring a positive experience for our customers, even in situations where our policies are clear.
  
  We hope this resolution demonstrates our willingness to go above and beyond for our customers. Your satisfaction is paramount to us, and we are grateful for the opportunity to resolve this matter. We value your business and feedback, and look forward to the opportunity to serve you better in the future.
  
  Warm regards,
  Wealthy Investor Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩