Complaints

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/19 I had a curbside pick up order at Aldi. The store clerk who brought the order to my car, allowed the cart to hit my car twice. The cart left marks on the rear bumper. The store manager denied that anything happened when I went inside to speak to her. She had me fill out an incident report. I didn't hear anything for over two weeks until I left a ****** review. This then prompted a third party representative to reach to me to hear my side of what happened and ask for photos of my car. I provided them with photos a quote from a detail shop to have the damage repaired. I haven't heard from them in weeks regarding this issue. There has been no solution proposed after 7 weeks. The latest response was stating that to speed this process up they would like to send out a claims adjuster to tell me what needs done with the car. I have already went to a trusted shop in my area to get a quote as I was originally told. I provided them with said quote and now things are being delayed once again.

  Business response

  07/03/2024

  CCCMSI received this claim on 5/25/2024 via a phone call from claimant. The claimant alleged that an employee had scratched his car while making a curbside delivery.  The file was assigned to an adjuster on 5/28/2024. Through the adjusters investigation, it was confirmed that an employee did bump Mr. ******* vehicle with a cart.  On 6/17/2024, the claimant submitted an estimate from Inspire Detailing for $2,780 to repair the scratches.  The adjuster spoke with the shop and it was determine that the estimate included items not related to this incident detailing the interior among them and the cost of repairs was actually $1,230.  **************** was advised and confirmed he must have submitted the incorrect estimate.  A check was issued to **************** for $1,230 on 6/28/2024. CCMSI deems this matter resolved and will be closing our file.  

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I fell at Caesars Palace due to their negligence caused by ripped carpet on November 29, 2023. I reported this to Risk Management on IN # ***********. I have had severe pain over my entire body, bruises, a concussion and still have sleepless nights due to unbearable pain from bone chips in my left arm that need removed. If that isnt bad enough I have suffered mental anguish by the incompetent insurance company they have representing them. On February 1, 2024, my daughter-in-law reported in a written email to a Caesars Risk Manager, ***********************, that a violation of the ***** Law had taken place by the insurance company representing them. This insurance company, CCMSI, never provided a Medical Record Release form for my approved signature, allowing them authorization to call on my medical records and medical bills. This is a ***** Law violation, in which ********************** has on a recorded line made on February 1, 2024, by a senior supervisor who called to my accounts. A response was never received after reporting this violation to ******************, Risk Manager sent via email, so I called Caesars Palace Senior Risk Manager, *******************************, asking for a returned phone call. He was to busy to handle my phone call and had ***********************, Risk Manager call me back. I had to ask for a formal complaint to be made so the upper management of Caesars property would be made aware of this violation and the incompetency of CCMSI. I would think the knowledge of a violation of law would be taken seriously by a multi-billion dollar property such as Caesars Palace, as well as they would be concerned that a guest injured on their property due to their negligence, would be taken care of in an ethical and timely matter.Not only am I reporting this so Caesars Palace upper management will be made aware, but also for this ***** Law violation to be recorded. I am so disgusted and disappointed in the way my injuries have been handled.*******************

  Business response

  03/18/2024

  Please be advised that we just received this complaint on Friday of last week, as our system rejected the original submission, and then I was unable to open the attachments.  Please advise if we may have some additional time to research and respond.

  Thank you!  

   

  ***********************

  State Director, CCMSI NV

  ************

  Business response

  03/21/2024

  After reviewing the serious allegations made by **************, CCMSI has reviewed the claim in great detail. This claim was reported to CCMSI on 11/29/2023.  After completing the investigation, the claim was settled with ************** on 2/14/2024. Thus, CCMSI considers this matter resolved and the claim is currently closed. CCMSI did not violate any HIPPA laws at any time.  

• Initial Complaint

  01/10/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I entered into an agreement for a $2500 settlement for injuries that occured to me at the *********** in *********. The case was given to "CCSMI" in *********. The agreement was reached and CCMSI Emailed me the papers (attached). The papers were signed/dated/notorized and Emailed back to ********************* at CCMSI. To this day they have refused to pay the settlement unless I provided them with my Social Security number. I refuse to give my SS to a insurance company. ************** told me it was law that I had to provide SS for ********* I contacted the *************** in ******** and was told if I do not belong to ******** I do not have to provide SS. Furthermore, I was told if I did belong to ******** I would have a number to provide and not provide a SS. I do not have ********* I verbally told ***** that information and she said the ******** expert was wrong. She eventually told me it was CCMSI office policy to obtain SS. I explained there was no need to provide SS to an insurance company to receive payment. I explained to her the significance of not sharing SS. She continued telling me if I want payment then provide SS. I refused. Weeks passed and she sent me Email telling me to provide the last 4 numbers of my social. I refuse to provide any part of my SS. I believe they are demanding SS so they can enter it into the insurance tracking system. ******** does not demand SS regardless of the form CCMSI sent me dated August 24, 2009. What would they do if a person did not have a SS number? They would have to pay. In this case there were no medical bills for anybody to be concerned with. ************** tried telling me they need SS to verify if ******** paid any bills for this case. I signed/Notorized Affidavit which also indicated I was responsible for any medical bills (no bills incurred). In my opinion CCMSI does not have the right to hold my payment because they want my SS. There is no law saying I have to provide it. I am asking BBB for assistance with the unprofessional handling of this matter.I previously filed a claim with BBB for this matter but listed the incorrect business, case # ********. Thank You, ************************* .

  Business response

  01/15/2024

  After reviewing the allegations within the complaint filed by the claimant, CCMSI has launched an investigation into the claim and how it is being handled. As with all insurance claims, it is best to have the claimants social security number for identification purposes. Although not legally mandatory, the insurance industry standard is to use the social security number to identify persons associated with an insurance claim. Our records indicate that the adjuster issued the settlement check to the claimant on 1/3/2024 for $2,500 without obtaining the claimants social security number. If the claimant has not received the check, CCMSI urges him to contact the adjuster assigned to his claim immediately.

  Customer response

  01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩