About

Local BBB:

BBB Mountain West

BBB File Opened:

12/19/2006

Business Started:

12/26/2003

Type of Entity:

Corporation

Business Management:

Mr. Daniel Stack, Company Contact

Additional Information

Refund and Exchange Policy

All merchandise supplied by Inverters R Us is covered by our warrantyand return policy. Before any return, please contact CustomerService/Technical Support in order to troubleshoot your issue. Please donot ship any item back to Inverters R US without referencing your RMAnumber. Any returns sent without an RMA number may be refused.

30 Day Return Policy – General
Is the product you purchased not right for your application or you’re just not happy with it? You can return any new, unused, uninstalled and unaltered item within 30 days of delivery. We will issue a refund to your original payment method less a 15% restocking fee.
To get started with a return, please complete this form after readingthe below return policy and guidelines: .  If you have any questions,please call us at 866-419-2616 or email us at returns@invertersrus.com

Refund Policy
Returned products must be new, unused, and not have been installedor altered. They must also include the original box and packaging, aswell as all manuals, guides, hardware, cables, carrying cases, warrantycards, tags, stickers, etc.  In short, it must look like new.
Once your return is received and inspected by Inverters R Us or ourdesignated warehouse (generally within 2 business days of receipt), yourrefund will be processed and a credit will be applied to your creditcard or original payment method. Please note that depending on yourcredit card company, it may take an additional 2-10 business days afteryour credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order back to our designated warehouse.
Please do not abuse this policy by ordering multiple units of thesame or similar item with the intention of returning the majority ofyour order. Please contact one of our sales representatives if you areunsure of sizing or application for any items prior to placing yourorder and we will be happy to help you select the correct item.
See below for instructions on where/how to get your return orderback to us. All returns require an Inverters R Us Return MerchandiseAuthorization (“RMA”) number and will need to be returned to a warehousethat we designate.
We encourage you to take photos of your product as packaged and shipped in the unlikely event of damage during return shipment.

Return Shipping
You may use the carrier of your choice to return your order to us.We recommend shipping with a method which includes tracking andinsurance for your return shipment.
You must ship to the address we provide, include the ReturnAuthorization number on the outside of the package, and include a papercopy of the Return Authorization inside the package.
All shipments must be made prepaid; packages shipped COD will be rejected.
Please do not tape anything to the original product packaging! Weneed to get all products (and their original packaging) back in newcondition. Place all merchandise in a shipping box; you may reuse theoriginal shipping box or container but please remove all old labels.Please DO NOT use the manufacturer’s product box as the shippingcontainer. It will arrive damaged and the package will be rejected byour returns department. Returns should be shipped to the addressprovided on your Return Authorization instructions.
Please retain your return tracking information. Inverters R Us isnot responsible for packages lost during return shipment. You willreceive a confirmation email from Inverters R Us when your return isprocessed which will include the full details of refund credited.

Exchanges
Need to make an exchange? After you process your return, simplyplace a new order for the exchanged merchandise. That means you’ll claimthe inventory and get your new equipment fast!
You are still responsible for return shipping costs on your original order back to us.

 Marketplace Purchases (Amazon, Walmart.com, eBay)
If you purchased your product through one of the online marketplacesin which we participate – currently Amazon; Walmart.com; or eBay –please manage your return through the returns process outlined on theappropriate marketplace.  We will not be able to assist you with yourreturn before the marketplace communicates with us.
 
Order Cancellation / Modifications
If you change your mind after placing an order, act quickly! We turn around and process orders generally within a few hours.
An order can be modified or cancelled only before it has beenprocessed by the warehouse and is in the queue to be shipped out,generally before 1:00 PM Pacific Standard Time.  After this time anorder cancellation must be handled as a return.
If you need to cancel an order please call us at 866-419-2616

Used or Installed Merchandise
Any merchandise which has been installed or shows signs of attemptedinstallation or use is considered used and cannot be returned toInverters R Us. We encourage you to gather all of the components of yoursystem and ensure they are appropriate before starting any installationactivities.
Signs of installation or use include but are not limited to wear and tear, dirt or stains, scuffing, screw marks, scratches, bent mounting tabs, drilling, etc.
Craigslist, eBay and online forums are excellent resources if youhave a used item you do not want that can no longer be returned toInverters R Us

International Returns
International shipments should be marked as a “Merchandise Return”with a carrier that does not levy brokerage fees. The customer isresponsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to Inverters R Us upon delivery will be rejected.

If Your Product Arrives With Shipping Damage
If your product arrives with damage from shipping and it is unusable, please contact us immediately at 866-419-2616 or customerservice@invertersrus.com and we will arrange for it to be promptly exchanged at no cost to you. Please keep all original shipping containers and take pictures.

If Your Product Arrives and it is Defective
If your product arrives and does not function (dead on arrival), please contact us immediately at 866-419-2616 or technicalsupport@invertersrus.com and one of our technical support representatives will work with you tovalidate that it is in fact non-functional and, if so, for it to bepromptly exchanged at no cost to you.

Warranty Repairs after 30 Days (Excluding Victron Products)
Most manufacturers offer a warranty period which covers againstmerchandise defects. To determine if your product is covered by amanufacturer’s warranty, please review the original documentation thatcame with your product, or contact the manufacturer; if cannot locatethe documentation or manufacturer, please contact us at 866-419-2616 or customerservice@invertersrus.com and we will assist you in identifying the manufacturer’s contact information.  Inverters R Us does not warranty these products.
Please note warranty repairs may take 4-8 weeks and will be subjectto the individual manufacturer’s policies and discretion. Manufacturerwarranties generally do not cover defects determined to be caused bynormal wear or due to customer negligence.

Warranty Repairs after 30 Days (Victron Energy Products Only)
Products manufactured by Victron generally have lengthy warrantiesprovided by Victron.  Inverters R Us assists its customers bycoordinating any necessary warranty repairs, which will be conducted atan authorized Victron service center.  If your Victron product hasfailed during its warranty period, please complete the VICTRON WARRANTY FORM located HERE and an Inverters R Us technical support representative will contact you to get the process started.

Questions / Concerns
If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by phone at 866-419-2616 or by email at returns@invertersrus.com

Business Categories

Electronic Equipment Dealers