Complaints

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my car to Nissan for a full diagnostic because it isn't driving right at freeway speeds and a traction light comes on. I was told that for $165 they would figure out what was wrong with my car. However, after spending less than 40 minutes looking at the car, Diego G***** with Nissan service department informed me that I needed four new tires. I told him I knew about the tires and wanted to know what else was wrong with the car. However, Diego G***** refused to complete the diagnostic unless I agreed to buy 4 new tires. When I came to pick up the car, Diego insisted that I owed the full charge of $165 for the diagnostic, even though he refused to complete it. He insisted that he had finished the diagnostic even though it clearly states on the invoice that "customer refused four new tires in order to continue the diagnostic." I waited to speak with the service manager, but was told the service manager was "in a meeting and it was going to be awhile." I spoke with the cashier after waiting about 15 minutes. She went back and talked to someone and came back with a phone number for Brian E*******. I called the number immediately, but it turned out to be the general number for the Nissan dealership. I asked to speak with Bryan and my call was sent to his voicemail. I left a message with my name and phone number requesting he call me so we can resolve the issue. I have not yet received a call back. I only have the last page of the invoice because the cashier kept the rest. I am attaching that here.

  Business response

  09/13/2023

  spoke to the customer and we are having the customer come back so that we can make sure there is no other issues relating to the traction control light and we are not charging for the diagnostic

  Customer response

  09/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do hope that Nissan takes steps to train it's service technicians so that other people are not bullied into buying tires in order to have another problem diagnosed.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June of 2018. We had the transmission replaced on my wife's 2013 Nissan Rogue due to damage caused from an accident. Nissan of Reno installed a remanufactured transmission. In June of 2023, I noticed a leak from the transmission that **** had installed. . The leak was from a stripped pan bolt. We took it to *********** Nissan, they found the stripped bolt and scanned the transmission and found CVT A count 161 and CVT B count at 107. They also found that the transmission didn't have a cooler assembly as per indicated by NTB16-090. The transmission only lasted ****** miles. *********** told ** that the transmission should have lasted at least ******* miles. It cost us a total of ******* dollars to relpace the transmission. The service adviser ******************************* is available for consoltation on the matter. He even took pictures of the work that was performed. He told us that a transmission cooler should have been put on by Nissan in **** and this would have resolved a lot of our problems. If any questions can be answered by him his number is **************.

  Business response

  07/21/2023

  Mr **********; ******* his 2013 to nissan of reno it was because his vehicle was in a collision causing physical damage to the transmission.

  At that time he ran a claim thru his vehicle insurance company which covered the repair.The technical bulletin he is refering to(ntb ******) only states to install a transmission cooler on the vehicle if there is evidence that the transmission has overheated.That is not why the transmission was replaced and there was no evidence of overheating at that time,it was only replaced due to the transmission being physically damaged.

  Nissan warranty on a replacement transmission is 12 months or ***** miles and this client is well beyond that coverage.

  It should also be noted that at the time of the repair we were not the owners of Nissan of Reno.

  we purchased this dealership in Decemer 2019 and are now known as United Nissan reno.

  This repair was done in 2018 

  Customer response

  07/25/2023

   
  Complaint: 20301366
  
  I am rejecting this response because: We were informed by *********** Nissan that a transmission cooler had to be installed on the transmission when Nissan of Reno had installed it. ***************************** who is the **************** Manager at *********** ********************** explained that a cooler should have been installed on the transmission. He even has pictures to document things. I do understand that the Nissan dealer in **** has changed ownership, but you would think any dealership prior or present would make this right. I am unsure how to do attachments, but I can make copies and mail them to the BBB.
  

  
  
  Sincerely,
  
  *******************

  Business response

  07/26/2023

  we already bresponded to the transmission cooler issue in our last response and secondly we united niissan **** are not the company you delt with

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2014 Nissan Juke on 8-4 -22.The salesman I worked with lied, and was very deceptive about the vehicle .I was told it had been in zero accidents.I later found out after I sighned a contract that it was in an accident. Also they sold it to me at fair market value wich I later found out out it is in poor condition.I was told the paint job was fine by the salesman, that it just needed to a good cleaning. So I took it to a professional auto detailer , I was told the paint job is totalled , and he can't even buff it out .So I then took it to a body shop, and was told once again that the paint job is totalled, and needs a full body paint so it doesn't rust . The price to paint the entire vehicle, is over half of what I paid for the car. Plus there is a dent in the hood from the accident it was in , that I didn't notice until the body repair shop pointed it out to me. I would have never purchased this vehicle if all this important information was disclosed to me .The fact they lied, and hid the truth about this vehicle is a form of auto fraud .I wanted to get a full refund 3 days after I purchased it, when I found out the truth.All the facts that they did not disclose to me before I sighned the paperwork put a significant loss in the value of the vehicle I purchased .When I called several times I got no where .I was even hung up on by a sales manager named ***** .That is more then unfair, that is misrepresentation, and deceptive.All I wanted was for them to make this right .Either take the vehicle back or refund some of my money since they did not disclose important facts about this vehicle .

• Initial Complaint

  05/24/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My father and I recently financed a truck at Nissan in *****************. Hes a co-signer. As a 18 year old, I felt like the payment was too much for me, so we ended up trading it in here in **** at Nissan. We told them exactly our current situation and they said it was no problem. We put a $2,000 down payment on a ****** And we signed the contract. After they told us everything was good they contacted us the following week saying that they didnt check the value of the truck we traded in. They want around $14,000 more. How are they going to ask for more money if it wasnt our fault that didnt check the value of the truck before having to tell us everything was good to go and signing the contract.

  Business response

  06/16/2022

  WHEN THIS CUSTOMER CAME IN TO TRADE THE VEHICLE THEY TOLD US WHAT THE PAYOFF WAS AND WE CONTRACTED THE DEAL BASED ON WHAT THE CUSTOMER SAID THE PAY OFF WAS

  THE **** WAS NOT OPEN FOR US TO CALL AND GET AN EXACT PAYOFF.

  WHEN WE CONTACTED THE **** THEY GAVE US THE ACTUAL PAYOFF WAS ********* MORE THA THE CUSTOMER HAS STATED AND THE CONTRACT READS THAT IF THE PAY OFF IS HIGHER THAN THE STATED AMOUNT IT IS THE CUSTOMERS RESPONSIBILITY AND NOT OURSTell us why here...

• Initial Complaint

  03/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was making a strange noise when driving. I took it to Nissan and they said it was the transmission making the noise and that it needed to be replaced for a cost of $5400. So I paid this amount and the transmission was replaced but the vehicle still makes the same noise and now Im being told by Nissan that I cannot safely drive the vehicle and they are also saying I need to pay an additional $10,000 more for a transfer case, which was never before disclosed to me. At this point, Nissan has charged me almost $6,000 and they have left my vehicle unsafe to drive. They refuse to acknowledge that this is unethical and no manager is willing to assist me at this time.

  Business response

  04/04/2022

  we contacted the customer and took care of their problem to their satisfactionTell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩