Complaints

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was referred to SWIFT Institute (formerly Spine Nevada) by urgent care after X-rays at urgent care confirmed a broken foot. I visited SWIFT 8 days later on Monday 8/19/24. I received x-rays again. The PA-C confirmed that my foot was broken and I needed a boot. The MA then came and told me that due to an issue with the insurance authorization, they would need to send an authorization request for the boot. They said they could give me another temporary splint or size me for a boot and send me to buy one at CVS. I opted for the splint because I'm not going to spend money out of pocket when I'm already paying a lot for insurance to take care of it. By Friday 8/23/24 I had still not heard back about the auth. I called SWIFT and they told me it was still pending. I called my insurance and they told me they had never received an auth at all. I called back SWIFT and they confirmed that they had not in fact submitted an auth correctly. I was assured that I would be contacted on Monday 8/26/24 for an update. I did not receive another phone call until Thursday 8/29/24 in which I was informed that they actually never needed an authorization at all to give me a boot. I went an extra week and a half without the appropriate care I needed because of this negligence. If I hadn't called and advocated for myself I doubt anybody would have noticed.

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In Deccenber of 2022 I received a letter from Spine Nevada informing me that they would no longer be able to treat me as a patient DUE TO ABUSIVE BEHAVIOR TOWARD STAFF. I immediately called them to ask for clarification. They would not give me any more than what the letter stated. This started a series of calls from me. I was transferred to a different person every time I called. Of course I wanted to appeal and they would not give me the opportunity to do so. I finally gave up because I was getting nowhere. I am asking you for help finding out to whom I was abusive and how I was abusive. That's all I want. I have no intention of EVER going back to that place. I just want to know the facts regarding my dismissal. They consistently refused to give me any facts. I would appreciate any help from you.

• Initial Complaint

  11/02/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I went to Physical Therapy from 4/4/2022 to 7/25/2022. I had met my Out of Pocket in April 2022, however I made mt $50 copays not knowing. Dates of service 4/21, 4/28, 5/2, 5/5, 5/12, and 5/16. I was told I would get the money back when I was done. Per my insurance it's a breach of contract to hold monies for future dates of service. I let Jen and Michelle know that. On October 7th I was told the refund was $400 and change, I told them that was in correct it should be $350. Thought they were sending a check, that didn't happen. Finally got a call back from Jen on 10/25. She stated she never got my other messages that I left. Reluctantly she said she would refund $300 because my insurance did not pay for a service on 6/23/2022 that they would have to rebill. I again told her it's a breach of contract to hold monies for future dates and also she can see that I'm 100% covered for the year. She agreed to send the $350, well I got the check and it was $300. I called and left a message for her on Sunday October 30. As of now she has not replied. These monies should have been refunded when they received the check from my insurance. I have not cashed the check.

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