Searchers of Records
Search QuarryThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I attempted to remove my information from this website due to privacy concerns. When I fill out the request form, it says that no data was found, however, my name(partially blurred), age and hometown show up in the search site.Business response
12/19/2024
Dear ******,
We regret any frustration or inconvenience you may have encountered.
This is to confirm that SearchQuarry has complied with your request and removed your information.
Thank you for bringing this to our attention. We aim to address this in a way that is suitable to you while also improving our procedures in the future.Sincerely,
The SearchQuarry.com's Support Team
Customer response
12/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
06/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
June 18, 2024 $14.95 - One Time Only report From the Search Quarry website: The promise to deliver was: "SearchQuarry.com is a United States based public records resource with hundreds of pages and several free tools dedicated to discussing and locating public records information. Please visit our blog pages for detailed information on many kinds of public records including but not limited to background check records, criminal records, vehicle records, vehicle history reports, civil records, court records, driving records, liens records, bankruptcy records, incarceration records and more." What was delivered: 89 PAGES - the majority of which was random pages of events from a website which had nothing to do with the person and junk. Less than 5 pages with information over 30 years old! - Inaccurate and erroneous. They tried to make it look as if they gleaned information from various websites which totaled 89 pages - NO This was a waste of money. I want a refund$Business response
06/26/2024
To whom it may concern,
I have investigated this complaint thoroughly, and I see that ********************************* contacted our ************* Team via email. Our system indicates that one of our dedicated ************* Agents replied to ************************************* concern.
Our ************* Team offered ********************************* free search assistance. Our team of search experts is available 24/7 to help customers find information.Also, ********************************* subscribed to a Single Report Purchase. Since ********************************* remains dissatisfied, we have refunded the charge of $14.95. We ask the customer to allow 3-5 business days for this refund to fully process back to the method of payment.
Thank you for giving us the chance to help. Have a great day ahead, and stay safe!
Sincerely,
The Searchquarry.com's Support Team
Customer response
06/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
01/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Advertised free reverse phone number look up and when I got to the site and filled out the info I wasn't allowed to see the results with payingBusiness response
02/05/2024
To whom it may concern,
We provide a free search to allow our customers to first confirm if the information they seek is available. Our free search ***** through our proprietary database of over 5 billion records to determine if the criteria provided can be located. If the data is found, we make it available at an affordable rate in a convenient format. We inform our client and offer support with additional searches if it is unavailable. This crucial step saves our customers both time and money. Conventional methods would include a visit to a public records source in person, and navigating a lengthy process to determine if the record in question was on hand before paying a fee to access it. Instead, we make it possible to conduct a nationwide search in seconds with ease from your phone or computer. Once the search is complete, purchase options are made available, but our clients always have the convenience of knowing before the transaction if we have the data they need.
Sincerely,
The SearchQuarry TeamInitial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business has no way of being contacted on their website no number and no email and no way to opt out of them showing personal information. They do not respond to requests of deleting personal information unless a complaint is filed with the BBB. goes to Show the type of business they are. They have no legitimacy whatsoever and they are unreachable in any way. I want all my personal information deleted from their website and not displayed anymore as this is a violation of my privacy and causes a threat to my safety. The profile should be under **** ********** and Im requesting everything associated with my name to be deleted! Why dont you have a direct link for opt out and why dont you respond at all?Business response
12/06/2023
To Whom It May **************** would like to take this opportunity to reiterate our unwavering dedication to safeguarding the privacy of our esteemed customers. Recognizing the importance of data privacy, we have established a range of robust solutions designed to streamline the process of personal data removal. These measures are conveniently accessible via our dedicated privacy rights portal, which can be found here: [Privacy Rights Link](***********************************************************). For personalized assistance or any queries you may have, our team is readily available. You can reach us at ********************************** or by calling **************. We are committed to providing you with the support you need.
Addressing your specific concern regarding the deletion of all data related to ***************, please be assured that a thorough review of our records has been conducted. As of now, our database does not seem to contain any records matching this name. However, to guarantee we are as thorough as possible in our search and assistance, I kindly request that you provide any potential alternate spellings, variations, or additional details pertaining to the name. This will allow us to perform an exhaustive and precise search, ensuring that your request is addressed comprehensively and effectively.Sincerely,
The SearchQuarry Team
Initial Complaint
11/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 11/13/2023 I used this company to run a license plate for information on the driver of the vehicle- this is an option they said that they could provide according to the site- after running the report for 5 dollars, no information was given other than the details of the car itself, and not the owner which was no help at all- Then their ad for their PREMIUM vin report popped up and said that THAT was the report that could provide the car owner info- So even though I was mad at having to spend an additional 9.95 I figured what the heck, if I got what I needed not a big deal- But lo and behold that report did not have the information either! It was basically the same info as the report I initially received that was 5 dollars- When I questioned this through customer support they "suspended" my account even though I had already canceled it-Such a scam! I have requested a refund for at least the 9.95 and will see what their response is-Business response
11/16/2023
Hello *******,
I’m sorry to hear about the dissatisfaction with the report you received. I've checked your account and see that one of our Research Experts tried to help obtain the information you needed but was also unsuccessful. We have also processed a refund on both the subscription and premium report on 11/14/2023. Please expect the funds to reflect in 3 to 5 business days.
Please be aware that Search Quarry is a provider of data that has been compiled from publicly accessible sources. Such data are not produced, verified, or guaranteed to be accurate by us. We only obtain it from a variety of sources, including websites. We hope you understand.
If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
The Search Quarry TeamCustomer response
11/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
To whom it may concern,I discovered my data to be available on Searchquarry.com on March 17th, 2023. The information gathered includes my IP address, current address, and other highly sensitive information. On other data broker websites, there is an opt-out option. When researching opt out I was able to find a fax number and form to opt-out. However when attempting to fax this form the fax machine does not receive faxes. I then attempted to call their support and no one answered, then attempted to reach out on social media. I was able to identify the owner of the website as ***********************. ****************** if you do read this complaint I am asking my information be removed. You are required by law to have a working opt-out form. This is a good-faith effort to remediate this issue and reach a amicable resolution without the involvement of legal counsel.Below is the profile I'm asking be removed.*****************************************************************************************************************************************************************************************************************************Business response
03/31/2023
To whom it may concern,
Here at Search Quarry privacy is a priority for us. We have an online form that makes it easy to opt out
directly on our site, no additional steps needed, **************************************************. We also
have a *************** team dedicated to handling these requests in a timely manner. We do offer
an option to fax or mail in opt out and data removal requests, but the online form is the most expedient.
We have been unable to replicate the issue described by *************************** with our fax service, but we
are reviewing the matter further. In the meantime, we have completed the data removal request and
sent confirmation of the same via email. If there are further questions, we can be reached at 1-800-859-
7375.
Sincerely,
The Search Quarry TeamCustomer response
03/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, a representative of the data privacy team reached out and remediated the situation by removing the data. I appreciate tue prompt removal by Search Quarry. No further action is needed.
Sincerely,
***************************Initial Complaint
08/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
search quarry keeps sending me scam websites even though I continually ask them to stop harassing me..I request to opt out...Unsubscribe ect...please make them stop...thankyou. *******************Business response
08/29/2022
To whom it may concern,
We understand the concern expressed by *******************. However, please be assured, these are notifications directly from SearchQuarry.com. We are keen to keep our users informed about the latest data available to them, however, we also appreciate the need to control how or if these notifications are sent. It is easy to turn off or even block such updates from SearchQuarry.com. This process will change slightly depending on your browser, but to change your preferences, simply go to your browsers settings, then select privacy/security (or cookies/site permissions) and then notifications (or site permissions) and here youll see the option to either block or turn off alerts from specific sites, including SearchQuarry.com. Once you complete you will no longer receive notifications.
We also have a ************* team standing by that is happy to help. We can be reached via phone or email, 7 days a week from 7 am to 12 am EST. Please dont hesitate to reach out to us directly for further support.
Sincerely,
The Search Quarry TeamCustomer response
08/30/2022
Complaint: 17745464
I am rejecting this response because:
its a scam...they continually harass me even though I did as instructed..please have them stop.
Sincerely,
*******************
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Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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