Reviews
94 Customer Reviews
Review from rita p
5 stars02/05/2025
We recently had an experience with unknown source of smoke in our *****. Duane B****** wanted to make sure the service was thorough while also avoiding us to spend unnecessary high cost of money. together with his service technicians, they made us feel good about bringing our car to a Honda dealership. I highly recommend working with Duane, he is patient and understands the customer's needs.Review from Jon L
5 stars02/04/2025
Mr. P**** was very nice and gracious. He worked with me to get my vehicle and get more for my trade in,.Review from Lisa T
5 stars01/26/2025
Lamar P***** at Lia Honda provided excellent service! At a recent appointment, he arranged to have a safety recall repair done even though I had only scheduled an oil change. The repair and oil change were both done in record time.Review from Hong Y
5 stars01/26/2025
Steve S**** was very helpful, cordial, and professional. He not only squeezed me in for the expired annual inspection on my 2024 ***** *** Hybrid; he also got one of my recalls done in a timely manner. Thank you Steve.Review from PETER C
5 stars01/25/2025
I recently received excellent service @ Lia Toyota of Wilbraham, Wilbraham, MA and want to express a great thanks to Nicole B*******Review from Richard K
5 stars01/24/2025
The sales person was extremely professional and fully knowledgeable. He took his time explaining what needed to be accomplishedReview from Rob C
5 stars01/20/2025
The repair on my ***** was done with great care and was very timely. I will keep going to this dealership.Review from Michael L
5 stars01/18/2025
Cassie C******* was very helpful in enabling my appointment to be completed on schedule.Review from William H
5 stars01/17/2025
Great Service, Steve S**** did his usual Great Job1 Thanks!!Review from Raymond C
5 stars01/15/2025
I have been a customer at Lia Toyota Wilbraham for over 15 years and I have been very satisfied with everyone that I have in contact with. The service department has been very easy to work with. I had 4 new tires put on my Rav4 last October and since mid November I have a problem with tire light coming on and off until late December it stayed on for good. I constantly checked air pressure in each tire and then I noticed one was low. I brought it back up to where it should be and the light stayed on. I finally went back to Lia Toyota and asked them to double check the air pressure on each tire. I did this without an appointment and within a few minutes they said that one that I had a suspicion about was found to be very low on air. Cassi C******* immediately prepared a work order and the service was performed and the problem was a faulty sensor on that one tire. I was in and out within an hour for the quick repair. Thank you Cassie and everyone else that was involved.
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