Reviews

Overall unhappy with the customer provided by the used car sales of this Northtown Hyundai. I’m in the military stationed overseas and I began looking for a vehicle for my carless wife as she came back early for house things. Since so much info is available online I was able to pinpoint a few specific vehicles for her to go check out to save her the hassle of figuring out what cars would have all the features she wants etc. Northtown Hyundai had a Palisade that was overall exactly what she was looking for and it was relatively close to where she was currently staying. Everything went smooth initially, though the car’s interior was filthy and the center console was damaged when she initially went to see it. That was fine though as they said it would all be fixed and cleaned, so a price was agreed on and a deposit was put down to hold the vehicle. They said they would bring someone in to repair the center console that was damaged and get the car cleaned up. A week passed and my wife repeatedly had to call or go in person for an update just to see the vehicle in the same condition. I understand if their repair person was on vacation or unavailable (what they said), however you could at least reach out with a status update. Eventually we requested a small discount and we could just repair ourselves. After a bit of back and forth they agreed and still needed to detail the vehicle over the weekend so she agreed to that. Days passed and t’s still dirty inside. They said it was cleaned, but it wasn’t done very well all over. Long story short. Poor communication and bad customer service once the deposit was taken. If the vehicle wasn’t a decent deal and close to where my carless wife was temporarily staying before I came back to the states, I would have canceled the deal based on customer service alone. I specifically went out of my way to find dealerships for her with a high rating to avoid a bad experience, but clearly I was misled. 10/10 wouldn’t recommend.

I am one who does not post a review, but the service i have received compels me to do so. I had leased and then purchased my ****** *******.. In mid Nov 2021 i took the car in for a rattle. I was told i needed rear brakes which surprised me as i only had a little over 16,000 on the car. The cost of this was $600.00. I took the car back i believe in December for an oil change, i told them i still had the noise, i was then told it could be bad tires as they install cheap one at the factory, i had apx 18,000 miles at this time. i did ask if everything else looked ok and was told i should have no problem with my inspection in February. I was notified i now needed front brakes at a cost of $600.00 again even though i had only 19,000 miles. i had them remove my car and took it the next day to an independent shop. My car passed ny state inspection without any issues. This is not to accuse them of unnecessary work but to warn others to get a second opinion. the ****** web site that states brakes should last between 25,000 to 45,000 miles and tires are rated to 65,000 miles ***** ******