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          Business Profile

          Woodworking

          LaRue Woodworking

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Woodworking.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Larue woodworking lost my $5000 antique rifle stock. Will the owner refuses my calls and emails.

            Business response

            09/23/2024

            We decided not to do business with this customer.  We returned his item.  It was sent out on 9/11/2024 and I'm sending BBB the signed proof of delivery document that this customer received his item back on 9/11/2024 at 10:53am.  Thank you

            Customer response

            09/23/2024

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   I would love that tracking number!  Also will send video from alleged delivery time and date when they decide to give me the tracking number. There is no delivery to my residence on the date and supposed time. They stole my rifle stock or sold it. I do not possess my item.  Last correspondence states there were shipping however never provided tracking number. They are FAR from PROFESSIONAL!  They lie and deceive customers constantly!  I would like to see there proof of delivery address and tracking number with date and time to send videos of no delivery Liars! Do not do business with them.    Regards, ***** ********

            Business response

            09/23/2024

            attached is the proof of delivery that the business submitted.

            Business response

            09/23/2024

            Hi Kevin,  Please see attached for the Shipping paperwork and proof of delivery, *** still has this tracking number active so you can verify yourself if needed. Also, I noticed that his address on his complaint is different then the shipping address, the shipping address was taken directly from the box that he sent the gun stock to us in, which we repackaged and sent back, same packaging in the same box. I can forward you the email correspondence that he acknowledged that the shipping address was correct if you need it to close this out. 

            Customer response

            09/23/2024

            I have reviewed the response made by the business in reference to complaint ID 22282434, and have determined that this does not resolve my complaint.   That is not my address and I don't see my signature anywhere. They must resolve this with the carrier. This shows no proof of delivery to me or my address. It's made up. I never received my stock not my address. Scam artists!   Regards,  ***** ********

            Business response

            09/24/2024

            . The address that he sent it to me from and that sent it back to was from the shipping store. I have called the store at *** **** *** **** ********* ** *********** ********* they said that Mr. ******** was notified and has already picked it up from that location. She said that she would call me back after she gets all the information regarding this. Which I will pass along to you when I receive it.  

            Customer response

            09/24/2024

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I WANT TO SEE MY SIGNATURE!  Your company is so shady!  You cant provide the proof of delivery with my signature. Keep sending the same blank form. Do your job and provide proof of delivery to my address. YOU CANT!  Regards,  ***** ********

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 14

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          621 Charlton Rd

          Ballston Spa, NY 12020

          Visit Website
          (518) 265-4179

          Business hours

          8:00 AM - 5:00 PM
          Business Hours
          8:00 AM - 7:00 PM
          8:00 AM - 7:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          8:00 AM - 5:00 PM
          By Appt. Only
          Closed

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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