Electric Companies
New York State Electric & Gas Corp.Find BBB Accredited Businesses in Electric Companies.
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Important information
- Pending Government Action:Government Action: BBB reports on known government actions involving business’ marketplace conduct:DPS Expands Investigation of NYSEG and RG&E for Billing Errors
Electric and Gas Customers Across More Than 40 Counties Potentially Impacted by Billing Problems.
ALBANY — The New York State Department of Public Service (Department) today announced it has expanded its investigation into New York State Electric & Gas Corp. (NYSEG) and Rochester Gas & Electric Corp. (RG&E) potential mismanagement of their utilities’ billing systems and protocols. As part of the investigation, the Department’s Consumer Advocate will host a series of public forums in affected areas starting in January to hear consumer concerns first-hand.
The problems with the two utilities’ billing systems became apparent when the Department began to see a significant spike in the number of complaints from customers. As a result, Department staff commenced a review and an investigation related to a September 2022 change to the companies’ customer information and billing system. The complaints received by the Department range from incorrect bills being sent to consumers or very late bills being sent. In 2022, the number of consumer complaints against the two companies soared to more than 4,700, 60 percent more than the two previous years combined. Customers that are experiencing problems with utility bills should follow the normal consumer complaint process to ensure these complaints are received and resolved in a timely fashion. Customers should first contact their utility for resolution and if unable to get a satisfactory resolution from the utility provider, customers should contact the Department’s Office of Consumer Services to file a complaint.
Business Details
- Local BBB:
- BBB of Upstate New York
- BBB File Opened:
- 5/3/1969
- Business Started:
- 1/1/1852
- Business Started Locally:
- 1/1/1952
- Type of Entity:
- Corporation
- Alternate Names:
- NYSEG
- New York State Electric and Gas Corporation
- New York State Electric Corporation
Additional Contact Information
- Customer Contacts
- Ms. Jayme Holland
- Additional Phone Numbers
- Other Phone: (716) 681-5030
- Other Phone: (800) 572-1121
- Other Phone: (800) 572-1131
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Business Categories
- Electric Companies, Natural Gas Companies
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