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          Business Profile

          Womens Clothing

          Bazar Al Haya

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Womens Clothing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On October 6th I made a purchase from Bazar Alhaya buying multiple items from them with ***** pay at a total price of $148.94 order number (*****). On October 16th I made a return request for 2 of the items totaling around $75 and the request was approved. Return shipment was sent on 10/17 with tracking number ********************** which indicates it arrived on 10/19. A refund has not been issued until this day, dispite my efforts to contact them via email and on their instagram account ************************ but with no reply.I hope you could resolve my issue, and thank you.****** *******

          • Initial Complaint

            11/15/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered 4 khimars on Bazar Al Haya website on 16th of August, I am yet to receive my order, my order number is *****. I want the order to either be delivered or they should refund my money. I tried contacting them a couple of times but to no avail, it is now 3 months and I have not yet received my order.

            Customer response

            12/09/2023

            Better Business Bureau:

            At this time, I have not been contacted by Bazar Al Haya regarding complaint ID ********.

            Sincerely,

            ***********************

          • Initial Complaint

            04/25/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased 217.95$ worth of abayas from Bazar Al Haya and have been a loyal customer. I selected expeditated shipping. The package was suppose to arrive 4/21/2023 but did not. **** claimed that the package was delivered to my residence on 4/22/2023 but when I went outside to collect the package, there was nothing there. I filed a claimed with **** and the package still has not been located. I contacted Bazar Al Haya requesting a refund or a replacement be sent. They have refused completely to help in anyway and have ghosted me.

          • Initial Complaint

            04/07/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I placed an order on their website on 3/27/23. My package arrived on 4/3/23. I decided that same day that I wanted to return the items (they were too large and I was planning on ordering in smaller sizes). Also, I didnt receive one of the items I ordered and instead received double of another item. I went on their website, they have a 15-day return policy. I tried to fill out the return form online but I was getting an error that it could not locate my order. I then emailed them to let them know and asked them how I can go about returning. I received no response. I emailed them again on 4/4/23, no response. I emailed them again on 4/5/23, no response. I also messaged them on social media on 4/5/23, no response. I emailed them again on 4/6, no response. This is unacceptable especially with a short return window. I have screenshots of all my attempts to reach out. Their lack in responding should not fall on me as a customer. I did my part in trying to reach out in a timely matter. This was my first time ordering from this company and this will be my last.

            Customer response

            05/01/2023

            At this time, I have been contacted directly by Bazar Al Haya regarding complaint ID ********, however my complaint has NOT been resolved because:

            [Your Answer Here]
            The company contacted me and refunded me for only 3 items when I returned 4 total items. Please see attached correspondence. As you can tell, Im super frustrated by all this. They have not refunded me for one item which I never actually received. Instead I received double of another item I ordered (same price, just slightly different style). They are aware of this as I emailed them right when I received my order to let them know of their mixup. Regardless, I returned 4 items to them and they are only refunding me for 3 items. Im not sure what the misunderstanding is but I would like this resolved asap. Based on their reviews, this is a regular occurrence.

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.

            Sincerely,

            ***** ****

            Customer response

            05/23/2023

            Better Business Bureau:

            At this time, my complaint, ID ******** regarding Bazar Al Haya has been resolved.

             My credit company was able to get this resolved.

            (By clicking "OK", your complaint will be closed as Resolved.)


            Sincerely,

            ***** ****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          90 Cain Drive

          Brentwood, NY 11717-1265

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          Customer Complaints Summary

          5 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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