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          Business Profile

          Billing Services

          BTNCharge

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Billing Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/09/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            BTNCharge made an advertisement on ******** to give ****** Pass for $1 and fraudulently tricked into getting signed up into their AutoPayment/Recurring Payment system. They charged my credit card for $1 in Jan 2023 but never sent me ****** Pass. Then they charged my credit card for $44 on Feb 2, ***************************************************************************************** service from the merchant. My bank mentioned my transaction dispute request was rejected and cannot get me refund from the merchant. My bank advised me to work with merchant directly to get back my $45. I have emailed merchant and they replied saying the refund has been issued to me which will reflect on my card in 5-7 business days. It is not yet confirmed that I have received my refund. This merchant doesn't have presence on ****** Maps and there is no place to leave them a review for the frauds they're doing with innocent people.

            Business response

            02/10/2023

            Hi,

             

            It was clearly stated on the promo page as well was the terms and conditions that you agreed to that there would be a recurring charge if not canceled. 

            I can see that a refund was already issued for the charge, so it should reflect in your account soon.


            ****

            Customer response

            02/10/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


            Hello BBB

            Thank you for your support. I can confirm that ************* has refunded me $44.00 on Feb 7, 2023.

            Regards
            *****


          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          211 Bedford Park Blvd Apt 5J

          Bronx, NY 10458-2539

          Visit Website
          (844) 839-4669

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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