Complaints

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I shipped my belongings from ******, ** on 5/2/2022, I was told that my furniture would get to ***** within two to three weeks. It is now June 13, 2022, and nothing yet. I have called the ***** office and was told on numerous occasions that it was in transit. However, the last time I called was last Thursday June 9, 2022, and was told that they didnt have any record of my furniture being picked up from ****** as such. I have the receipts given to me by **** de Monte Express, *********, **. I had to buy new furniture because I could no longer stay where I was staying. This has costed me a lot of aggravation, sleepless nights and pain and suffering. I want to be reimbursed for the new furniture that I had to purchase and I have the receipts. I want this company out of business so that they dont hurt another person. I am 70 years old, retired living on a fixed income. Its very hard for anyone to have to start all over again because of the negligence/irresponsible or lack thereof of businesses like these.

  Business response

  06/20/2022

  Our company depends on weather and road conditions, that is why we do not give a delivery date, only an approximate one. Our system tells us that for the week of June 27, 2022, they will be calling you to coordinate the delivery of your belongings.

  Customer response

  06/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [ There was nothing wrong with the road conditions. I was told two to three weeks and I want to be reimbursed for the mental anguish/frustration it has caused me. I had to buy a new bedroom set, pots and pans, etc. I would be very happy if they compensate me for the entire move.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********************************
  
  
  
  
   
  

  Customer response

  07/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I am not being compensated for the furniture that I purchased here in ******* and I believe that I shouldnt be out that money. Im a disabled Army Vet and live on a fixed income and it is hard for a 70 year woman to have to start all over again. They should be held responsible for the stress that they have caused me. They broke the contract and not I. ******* from the ***** office wants me to retract the complaint that I filed with the Better Business Bureau but in return for what?? Nothing. Im standing my grounds. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********************************
  
  
  
  
   
  

  Business response

  07/05/2022

  On Friday, July 1, 2022, our ***** office contacted ************************ to coordinate the delivery. Which will take place on Saturday, July 9, 2022. It could not be done before because it did not have the full payment of the ****

• Initial Complaint

  04/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My boxes are in their **** del monte Bronx ** for a month and still haven't been delivered. They gave my to dates for delivery on which there was No show and no canceled call. The first date i paid for someone to be home for the delivery and for the second date i took off from work and again No show , no canceled call. I have spoken to the supervisor and employees and they gave all these excuses which I don't care for because it been twice that they failed to deliver, i have lost money on the two failed delivery dates . I want my boxes delivered and a discount for the *********** and failed commitment to deliver twice . You fool me once shame on you , you fool me twice shame on me if i don't take action. Can you help ?

  Customer response

  04/05/2022

  Better Business Today finally my boxes were delivered , but didn't get a />
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩