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          Business Profile

          Body Waxing

          European Wax Center

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Body Waxing.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I went to European wax located at ************* on 11/12/23. I dealt with a receptionist by the name ***( no name tag was worn so spelling might be incorrect) I went to location after booking for a specific waxer and was told to see someone else because my waxer was running behind schedule. I still got to see my waxer after I explained I booked my waxer to see my waxer. My wax went well like usual. After the wax I went to the front desk to pay and *** demanded that I needed provide the last four digits of my card information which I requested twice before for my card to not be stored in the computer (her delivery was very forceful and rude). The receptionist then yells at me and says she need to get the 4 digits of my card to pay though I explained it should not be on the computer as per my prior request for my card information not to be stored on file. And I requested for the information to be removed again. After a little back and forth and her mumbling things under her breathe she allowed me to tap my card to pay and I requested my receipt to be able to leave. I dont find it acceptable that Im coming to a business to receive service and pay for my service and is being yelled at for my preference and my willingness to pay. I requested a receipt and was not provided one and was told my receipt will be via email due to Covid restrictions (please note it is 11/12/23 and Covid restrictions have been lifters in *** to my knowledge) and its been going on a hour now without a receipt via email for todays service from European wax. UNACCEPTABLE At this point I dont want to go back to them.

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          BBB Rating & Accreditation

          C+

          This business is not BBB Accredited

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          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4008 Avenue U

          Brooklyn, NY 11234-5118

          (718) 407-0107

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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