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          Business Profile

          Cannabis

          Grow Together LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cannabis.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/14/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            Placed an order on 12/23 that took over 5 hours to deliver, business was unresponsive to repeated attempts to contact via email/phone/website form, driver stated he would take the order back and I would not be charged as they were having computer issues that day. On 12/24 a charge from this business was posted on my bank account anyway for $132.71. I contacted the owner on 12/27 and they assured me I would be refunded which has yet to happen. I was told he processed the refund and to ask my bank but my bank confirmed there are no pending transactions or any evidence a refund was ever issued. I got a text from the business on 12/27 that the order was cancelled, but that does not constitute a refund since the charge hit my account as of 12/24. Owner stopped responding to my emails, and despite being too disabled to leave my house while I await surgery, I had family drive me to the store. They told me they cannot help without the manager present and to try again another day. I am too physically unwell to chase them for a refund they said they owe me and refuse to give, so please any help would be greatly appreciated. My bank already said they cannot help recover the funds as its a debit/bank account transaction but the recreational dispensaries in ******** all only accept these forms of payment, few to none take credit cards. All information is in the document I attached that has original order, cancellation text, correspondence with owner *****.

            Customer response

            01/16/2025

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            ****** ***


             

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          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2370 Coney Island Ave

          Brooklyn, NY 11223-5002

          Visit Website
          (917) 722-3564

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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