Civil Lawyers
Troxel Law, LLPThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I filled out a Tylenol claim after seeing the ad on *********. Instantly I regretted it after trying to research the firm. I came on this site and saw that many were trying to get in touch and failed. I called them and received a voice message. I informed them I was recording the message and left my name , number, date and time of the voice message and that I was withdrawing my application and access to medical records. I got a call back in a half hour and they withdrew it. And I asked them to document it with sending me an email of my withdrawal. I received the email right after. Hope this helps some other parents.Customer response
07/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Troxel Law Firm had an add on Instagram regarding claims against Kohls Departure Store. They claimed ***** may have had fake sales adds and charged more for certain products. They stated the entire process was free. I uploaded proof of my purchases and my Kohls account which included my name, address and phone number. I provided nothing in regards to my SSN or credit card numbers. I received an email from them stating the following: Please check your email for information about the law and arbitration process You will soon receive a series of emails explaining the law that applies to your claims and the process we will use in our attempts to resolve them. We will also send you regular updates by email. We ask that you check your email, both inbox and spam/junk folders, once a week during the course of your case, and advise us of any changes to your contact information. You pay nothing unless we recover money for you The retainer you signed lays out our fee agreement in detail, but the bottom line is that you dont pay us anything unless and until we win something for you, and you will never owe us more than the total amount of recovery we obtain on your behalf.I do not want to be in a legal agreement with this company. It appeared to be a class action settlement open to the public.Initial Complaint
02/23/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
This company told me I was eligible for compensation for HBO privacy rights claim. I verified their phone number on their website and online ****** is not a valid phone number. There is also no valid email. This company is pretending to be a law firm and is completely fraudulent. Please remove their listing immediatelyCustomer response
03/19/2023
Better Business Bureau:
At this time, I have not been contacted by Troxel Law, LLP regarding complaint ID ********.This is a fraudulent company engaging in suspicious activity.
Sincerely,
*******************Business response
11/21/2024
Troxel Law is a legitimate law firm and has litigated thousands of cases. This individual did not qualify for the lawsuit and we therefore had to withdraw as counsel. Signed documentation related to the claim were requested and were never provided. Without the required documentation, we were unable to move forward.Initial Complaint
02/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am unable to reach this law firm to request a TURN DOWN letter. Im interested in pursuing my case with a more reputable firm. Their evasiveness is evidence they are a possible scam.Customer response
04/02/2023
At this time, I have been contacted directly by Troxel Law, LLP regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
No I have not heard from Troxel law
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
01/27/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
This firm, Troxel Law firm sent me docu sign documents to sign in a claim that Tylenol caused my son ******* Autism. I signed the second document by mistake and would like to withdraw all consent and documents signed. I tried to reach out to them but all numbers listed hung up after first ring. To make it clear, I do not want this firm representing me.Customer response
02/20/2023
Better Business Bureau:
At this time, I have not been contacted by Troxel Law, LLP regarding complaint ID ********.
Sincerely,
***************************Business response
02/17/2025
The claimant did not proceed with providing the documentation required to move forward, including signed documents. We attempted to contact this claimant, the last attempt was on 2/14/2023.Business response
02/20/2025
We have contacted the claimant multiple times and were unsuccessful. The claimant stated that he does not want us to represent him, and we do not represent him at this time.Customer response
02/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ********
Initial Complaint
01/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I was approached by Troxel Law through email. My family was stationed at Camp L and I filed paperwork with them on behalf of my brother and father both deceased and my sister, who was born at Camp L and now has cancer. And myself with liver disease. I signed paperwork with all of our info on 7/14/22. I have tried a few times to get an update but I receive nothing! I want to withdraw my information so I can refile with someone who will keep in touch with me. Immediately please.Business response
11/21/2024
This individual withdrew as our client. They did not wish to proceed with providing the documentation required and chose to withdraw. We attempted to reach out multiple times in order to assist with obtaining a resolution, but received no response. A termination letter was sent on 1/30/2023 and we withdrew as the attorneys of recordInitial Complaint
12/29/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I answered a claim form from Troxel Law regarding a false claim about Peloton charging sales tax. Somehow, their link went to my Peloton membership page and they accessed my credit card information.Business response
11/21/2024
We are a law firm that has litigated thousands of claims. We do not access the personal information of clients or potential clients. We obtain information from potential clients to determine if they qualify for compensation based on a questionnaire. We did not access the credit card information of this individual, and this individual has not provided any documentation supporting their claim.Initial Complaint
12/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or before 8/10/22 I was solicited by Troxel Law LLC/*********/Post in regards to the Camp Le June toxic waste water claim. After speaking on the phone with a rep they sent a document via Docusign.net to sign. I sign the document before completely reading the contract which stated they wanted 40% of the claim. As per the following I tried to contact the immediately to cancel the contract before any services were provided."Termination of this Agreement. If this Agreement is terminated before the case is resolved, Client gives Attorneys a lien against any subsequent recovery in this case for Attorneys time and expenses. If an offer has been negotiated, Attorneys will have a lien upon any subsequent recovery equal to 40% of the offer, or an amount to compensate for time and expenses, whichever is greater. Client may terminate Attorneysrepresentation of Client at any time by providing written notice to Attorneys at the address of their principal office. Attorneys may withdraw from representation of Client at any time if they determine prosecution of the claim is not practicable." also"Contingency Fee. Client will only owe a legal fee if Attorneys collect compensation on Clients behalf. If Attorneys are unable to collect anything on Clients behalf, Client will owe nothing. If Attorneys obtain settlement or judgment for Client, Client will pay to Attorneys forty percent (40%) of the gross recovery, before reimbursement of expenses, divided among the attorneys as follows: 90% to ************************ and 10% to Troxel Law LLP. If any judgment is rendered pursuant to 28 U.S.C. 1346(b), or if any settlement is made pursuant to 28 U.S.C. **** or ****, attorneys fees will be capped to the extent required by 28 U.S.C. ****. The fee set forth in this Agreement is not set by law but is negotiable prior to signing the Agreement."This I was not in agreement with therefore I have tried to contact them serval times by phone and received no answer.Business response
01/03/2025
This complaint was made in December 2022. Since that time Troxel law has worked with *** ***** and made contact multiple times. The firm was able to successfully file his claim. This matter is resolved.Initial Complaint
08/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company emailed me and tricked me into signing some docu sign in regards to me being born at camp ******* and promised false hope in getting a settlement and then not replying or returning calls or emails. Now my information is out and I would like all of my information ands documents that they have for me returned and that they don't try to file a case with the camp ******* on my behalf . Thanks *****************************.Customer response
09/13/2022
At this time, I have been contacted directly by Troxel Law, LLP regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
I have not talked to a human but was sent an email with a link to watch some hearing on the matter and was not able to open the link. Tried to call company again and no answer.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Business response
11/21/2024
All legal cases require additional information to be provided prior to filing. For this specific case, signed documentation was required in order to move the claim forward. Claims can not be filed for clients without their sign off. A termination letter was sent to the client on on 3/22/2024. Any information obtained will always remain confidential and will not be distributed.Initial Complaint
07/12/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
5/21/2022 I filled out some papers concerning Camp ******* toxic water claim. I found out that this Law firm is nothing but a scam. This firm wants 40% of the claim if there is a settlement. I want to withdraw my contract and any information that was given and not sell the information. I want to report this Law firm for taking advantage of the elderly population. You cannot believe anything online or ********* I want people to beware. Thank you for your cooperation in this matter. I hope you can help me.Business response
11/21/2024
We are a law firm that has litigated and resolved thousands of claims. A 40% attorney retainer fee is the standard across the industry in a contingency case such as this one.
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Customer Complaints Summary
13 total complaints in the last 3 years.
10 complaints closed in the last 12 months.
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