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          Educational Technology

          Brainly.com

          This business is NOT BBB Accredited.

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          16 Customer Reviews

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          • Melissa P

            11/08/2024

            If I could give zero stars I would. This company is the worst company ever. There was an account setup under my ****** account and charged a subscription fee. Which I was not aware of until I noticed my account was charged. I reached out to this company via email, SEVERAL times and explained that this was done fraudulently and asked that they refund the stolen money, which they REFUSED to do. They rather have stolen money than to help out someone who didnt authorize this issue.

            Brainly.com Response

            11/15/2024

            Hello *******, Thank you for your message. If you think your card has been used fraudulently, we advise contacting your bank and disputing the charges. They will help you get your funds back and will secure your card to avoid any future unauthorized charges. If you have any other questions or need assistance, please don't hesitate to let us know.

          • Tay M

            10/08/2024

            Fraudulently charged my account and I never agreed to the services. Said I didn't have an account on file with my email address but refused to refund me for the charge.

            Brainly.com Response

            11/15/2024

            Hello *****, Thank you for your message. Unfortunately, we wont be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our ************ The subscription on your account has now been canceled. It will remain active until the end of the plan, but it will not auto-renew. Brainly subscriptions are recurring, which means they renew periodically until canceled. When the subscription is about to renew, we send expiration reminders, and we inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you. If you have any questions, please always feel free to get in touch.

          • Jennifer S

            09/23/2024

            brainly tells EVERYONE the same liethere was no cancellation on our endblah, blah, blah, so they can steal your money because they refuse to issues refunds. I was charged $54 TWICE when I canceled the subscription. They send emails of renewal that go to spam by design so you wont see them and then they can lie and refuse to give you a refund. THIS COMPANY IS HORRIBLE! BEWARE!!! They have no shame and clearly make a lot of money from stealing from people. They make it very difficult to cancel so you will give up. The phone number they gave my bank is not even a working number. When you go on the website and send a message to cancel you get a message saying your message is unable to send with no options to follow-up. I am contacting the Attorney General in my state and filing a complaint. They need to be arrested for theft!

            Brainly.com Response

            09/26/2024

            Hello ********, Thank you for contacting Brainly. Unfortunately, we wont be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our ************ The subscription on account has now been canceled. It will remain active until the end of the plan, but it will not auto-renew. No previous cancelation attempts have been recorded on our end. If your subscription had been canceled, you would have received an email with confirmation. Brainly subscriptions are recurring, which means they renew periodically until canceled. When the subscription is about to renew, we send expiration reminders, and we inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you. If you have any questions, please always feel free to get in touch.

          • Danielle H

            08/22/2024

            Scammed me out of $39.99! I never even signed up for them and the day they charged me. I immediately reached out and the person in the chat told me basically I could not speak with a supervisor about the issue. He continue to ask me did I have any further questions and then stopped replying. I didnt receive the email that they canceled the services, which I had never bought or even went through a free trial or ever use their service ! Beware!

            Brainly.com Response

            09/26/2024

            Hello ********, Thank you for your message.We see that you signed up for a 7-day trial on August 13, 2024 and you did not cancel your trial subscription before it ended, so your subscription was automatically renewed into a full annual subscription. Please note that the subscription was not purchased through the Apple Store App, therefore, the Brainly subscription will not appear on your ***** subscription list. If you think your card has been used fraudulently, we advise contacting your bank. They will help you get your funds back and will secure your card to avoid any future unauthorized charges. Should you have any further questions, please do not hesitate to contact us.

          • Tilleisha C

            08/09/2024

            I signed up for a Brainly membership o er two years ago. I decided to cancel the membership and went through the proper procedures of requesting a cancellation. After scanning through a bank statement, I noticed Brainly charged my account two years later. This alarmed me so I went back a year and checked that statement. Brainly has been charging me and I did not notice it. I emailed and asked for a full refund of both years AFTER showing valid proof that I requested a refund two years ago. Ive emailed several times and they told me they cant refund my account, however they cancelled my subscription two years later only after I threatened to file a complaint. Brainlyplease do the right thing and refund my money!

            Brainly.com Response

            09/26/2024

            Hello Tilleisha, Thank you for your message. Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions so that our users can choose the option that best suits their needs. While were sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our ************ Terms of Use, and email communications sent to your email. No previous contacts or cancelation attempts have been recorded on our end. If your subscription had been canceled, you would have received an email with confirmation. We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the users end. Should you have any further questions, please do not hesitate to contact us.

          • Emma F

            07/30/2024

            SCAM!!!! They will not issue a refund even though I cancelled before my free trial was up. They charged me anyways and then told me I didnt cancel WHEN I KNOW I DID. When I was notified I had been billed I realized my cancellation hadnt gone through I had to go back into my account and cancel the day after because of their short comings!! THEY ARE A SCAM. They keep trying to gaslight me into thinking I didnt cancel when I did because any cancellation attempts will come across on their end. The no refund policy is hidden in their terms of service. They are a lazy and underhanded business practice. Do not use their services. In addition to not giving refunds and blatantly lying their service is also underdeveloped and incorrect 90% of the time. Not work ANY amount of money. They have a history of this exact situation. Avoid their service at all cost.

            Brainly.com Response

            09/26/2024

            Hello ****, Thank you for your message. As previously informed, no previous cancelation attempts have been recorded on our end. Our system indicates that the subscription on account ********** was canceled after the free trial turned into a paid subscription. If your free trial had been canceled, you would have received an email cancelation confirmation. While were sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our ************ Terms of Use, and email communications sent to your email. We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the users end. Should you have any further questions, please do not hesitate to contact us.

          • Elijah S

            07/23/2024

            SCAM!!!! They don't allow to unsubscribe and wont issue a refund.There is also no way to contact anyone on the phone.

            Brainly.com Response

            07/25/2024

            Hello ******,Thank you for your message. We'd like to inform you that we only offer support via email.Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to ******************************************* previous cancelation attempts have been recorded on our end. If your subscription had been canceled, you would have received an email with confirmation.Please note that a link to the guidelines on how to cancel a subscription as well as our customer support email address were provided in all the email communications you received, and its also available in our Help Center.Unfortunately, you only contacted us after the subscription had started, so, according to our policies, we will not provide a refund.If you have any other questions, let us know.

          • Vy Y

            06/18/2024

            Absolute scam! Enrolled me in a free trial without my knowledge, I got an email and swiftly cancelled it 2 days before it was up. The day the trial was supposed to be ending, they charged my card for $39 and refused to give me a refund despite having screenshots of my cancellation. Had to file a chargeback with my bank and get my money back that way. After, I deleted my account but the month following that, they tried charging my card for the same amount again and I didn't even have an active account with them! They save your payment info and file random charges hoping one wouldn't notice or just take the loss because they are awful to deal with.

            Brainly.com Response

            07/25/2024

            Hello Vy,Thank you for your message.A free trial was started on your account vyustiy**** on 8 May 2024, which then turned into a paid subscription on 16 May.No previous cancelation attempts have been recorded on our end. If your subscription had been canceled, you would have received an email with confirmation. We also did not receive any screenshots from you regarding cancelation.To activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to ***************************** note we never received any request to delete your account, and this was the only charge related to it.We can see you disputed the charge on 13 June and the amount was returned to you.Its of utmost importance for us to keep our users updated about every stage of their free trial. Therefore, we send already-mentioned notifications and communicate transparently about our policy.If you have any other questions, let us know.

          • Rachelle A

            02/18/2024

            I am completely disgusted with this company. I did a trial on 2021 for this and I was charged. I was fine being charged because I used it that time. Then, I emailed them to cancel my account. They didnt reply and didnt stop charging me. I was surprised last month when Ive noticed that they were still charging me under my old PayPal account. **** describe how frustrated I was when I reached out to them and didnt get positive response. Instead they said that they wont issue the refund amidst all my emails from previous year about canceling because they said the time lapsed already. They can track my account and see that I havent opened my account. IF I CAN PUT ZERO STAR, I will.

            Brainly.com Response

            02/21/2024

            Hello ********,Thank you for contacting us.Please note we replied to your previous emails informing you that there was no Brainly account linked to the email address ***************************** details provided allowed for locating the Brainly account with an active subscription rayonayon linked to rayonayon@*******.edu. The subscription on this account has now been canceled. It will remain active until the end of the plan, but it will not auto-renew. Unfortunately, we wont be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our ************ Brainly subscriptions are recurring, which means they renew periodically until canceled. When the subscription is about to renew, we send expiration reminders, and we inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to rayonayon@*******.edu. If you have any questions, please always feel free to get in touch.Best,Brainly Team

          • Justin H

            12/08/2023

            Got the 7 day trial and I canceled the plan before the renewal date but it still charged me $39.99 USD I would like a refund and encourage others to never use this service. I emailed their customer support email on DEC 8th right when I got charged ,and it said it will be "within 72 hours" but I still have not received a reply or a refund Ive tried contacting them multiple times through email and their website and received no response. The phone number on their website is not working and nobody is there to pick up the phone. Ive never had a company not responding to customers emails, just this email Hello,Thank you for contacting Brainly!Our system indicates that your Brainly subscription on the account associated with the email ymeadows.zendesk@brainly has already been canceled. It will remain active until the end of your plan, but it will not auto-renew.Please let us know if you have any questions!THATS NOT EVEN MY EMAIL! please dont use this service or site/app try Chegg is way better if you need educational help!

            Brainly.com Response

            12/27/2023

            Hello ******, Thank you for your message. Please note no previous cancelation attempts have been recorded on our end. If your free trial had been canceled, you would have received an email cancellation confirmation. And if there were any cancellation attempts that didnt go through, our system would indicate it. Unfortunately, we wont be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our ************ Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to ************************* If you have any questions, please always feel free to get in touch.Best,Brainly Team

          Customer Review Rating

          1/5

          Average of 16 Customer Reviews

          Contact Information

          409 Eastern Pkwy

          Brooklyn, NY 11216-5257

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          BBB Rating & Accreditation

          B

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          Years in Business: 10

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