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          Business Profile

          Funeral Related Services

          Coney Island Memorial Chapel

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Funeral Related Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            April 17, 2023 I'm filing this complaint against: Coney Island Memorial Chapel *************************************************************************** *************** ************************************ Due to dissatisfactory **************** amongst some ********************************************* residents and their deceased family member; seeking grievances and financial assistance burial services, allegedly Also, the funeral home recently failed or refused to provide ******************, free consultation or referrals to a few consumers (allegedly)----------------------------------------Please direct the staff at Coney Island Memorial Chapel, To provide appropriate, affordable funeral services and bereavement for prospective grieving clients deceased family member, friend, neighbor, colleague, etc., in *************, My deepest condolences and sympathy!-----------------------------------------If you have any comments, Please contact me by mail: ******************************** ******** *********************************************************************************** ************** ********************************** ------------------------------------------------- *** ID # *** *** *** ** # ********* Date of Birth: February 27, **** ---------------------------------------------- Sincerely,******************************** ********

            Business response

            05/10/2023

            We have been trying to reach the consumer to resolve thus issue, but they haven't been returning our calls. Triza from BBB has also tried to call them but there was no response. 

            Customer response

            05/11/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

             

              May  11,  2023

             

            Customer service, few clerical errors  alleged, update website, etc.,      

             

             

             

                        Complainant:  ******************  ****  *****  ******** 

             

             

             

            In order for the BBB to appropriately process your response, you MUST answer the question above.


                                                                                                    Sincerely,

                                                                                             ******************************** ********




             

            Business response

            05/12/2023

            I am sorry you found some clerical errors, however I do not know the specifics in order to be able to address this issue with my staff. If you feel like it should be discussed further, you may contact me directly on my cell phone number which I have been using to try to reach you the past few days and weeks. Thank you. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 20

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2009 Mermaid Ave

          Brooklyn, NY 11224-2509

          Visit Website
          (718) 373-0880

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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