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          Business Profile

          Health Club

          Fitmar Management LLC
          BBB accredited business seal
          BBB Accredited BusinessA Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/29/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Negative 100 stars! Taking 3 months to refund $500 when you are told it will take 3 days is bad business practices. I reviewed a post saying their kids basketball program was the best and it had hardwood floor pictures. We went to BKLA and they had tar floors and dude said the court will be ready in two weeks with hardwood floors. False advertising. But we took a chance and signed up our kids with the program. We show up the first day of the program, the floor is tar with a basketball floor layout painted white on the tar floor. The basketball hoop was some ******* brought hoop from like ****. Yes, the kids are 5 or 6 yrs old but 20 parents paying 250 per child they could have gotten a new hoop off Amazon. A few kids fell and busted their knee on the makeshift tar court. So we immediately told the front desk we want a refund. Dude at the front desk said no worries I have texted the managers and they said they are on it. That was 3 months ago. We have called multiple times and the same game, we cannot give you the manager number but we will let them know. For 3 months, ** told, the managers are diligently working on your refund. SMFH. They sent us an email about credit to the place. No, we want ouroney back. You already showed us your bad business practices. I heard they have multiple parents asking for refunds and still has not happened. Be warned parents BKLA basketball program is the worst and there are better programs out there with an actual basketball court like you know one with hardwood floors. Do better BKLA!

            Business response

            01/11/2024

            We aim to ensure that our members and clients have the best experience at our facility and we do not take complaints lightly. Unfortunately in this case  we were in the midst of a  minor programmatic tweak and thus put it in a different location at the facility.  That being said we are happy to issue a refund to *****************  

             

            *****************

            SVP

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA

          Accredited Since: 1/23/2023

          Years in Business: 20

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1500 Paerdegat Ave N

          Brooklyn, NY 11236-4100

          Visit Website
          (718) 209-1010

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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