Reviews

Beware of this business! THEY DO NOT VET THEIR PROVIDERS. PROVIDERS ARE EXTREMELY UNPROFESSIONAL.Do not attempt to receive services here as dealing with these people will only frustrate you and further exacerbate any mental health conditions that you may already be contending with. I tried TWICE to engage them on 2 separate occasions without success.The 1st time I attempted to receive service, I met with a provider over the app for an initial. It was hard to open up to someone, but I shared very personal things with the person that I thought would be my therapist, only to be told that the person who did my psychosocial history wouldn't be my therapist. To me, it would've made sense for me to do this with the person that I would be working with on an ongoing basis. But to have me discuss very personal things only to be told that someone else would work with me was upsetting. Afterwards, I never received a call from another therapist AT ALL. I called back several times only to be told that they would match me with someone eventually.After waiting 30 days, I received notice that Valera was closing my file and that I would have to do the entire process/ application again.The 2nd time, I referred someone I knew in hopes that they would have a better experience than I did. Fortunately, the person that I referred actually started working with a therapist. But here's where things became unhealthy. After 4 visits, they were told that their therapist was leaving. The therapist disclosed that she was a single mother who was leaving for a higher paying position because Valera wasn't paying her enough. UNPROFESSIONAL.The next visit, this therapist told my friend a TON OF PERSONAL THINGS ABOUT HERSELF. My friend left that particular session feeling confused, conflicted, angry & as if the therapist absorbed the session, taking the focus off the patient. These are feelings that SHOULD NOT be caused by a therapist. Please be careful when working with these people.

Thank you for your honest feedback. We at Valera Health take this kind of feedback seriously. We apologize that you have had a difficult experience accessing ongoing care. To protect your privacy and the privacy of your friend, we cannot comment on your experiences in a public forum. At the same time, we are committed to positive outcomes for all people seeking treatment with Valera Health. We encourage you to reach out to us to discuss your concerns and to facilitate this we will privately reach out to you and provide the contact information of a manager who can help you navigate access to care. Thank you again for your comments.Sincerely,Valera Health

Had some initial hiccups with using app and getting into meetings however, I learned quickly and everyone helped me out. Initially there were insurance issues with getting medication but I discovered later that it was my pharmacy. I see a lot of complaints here. And I'm thinking many people are quick to point the finger at Valera.1) If you need to speak with someone - call the new patient line.2) NEVER give any health care provider a credit card # to keep on file. Always ask to be billed, so any issues can be solved straight away. Or purchase a prepaid card specifically for this reason and reload it after every co-pays or out of pocket visit.If you have a card on file of course they will assume that you wish to be charged for outstanding invoices instead of returning to the insurance to qualify.Hope this helps someone...

We appreciate the feedback and take it seriously, as it helps us continually improve our services. We remain committed to providing the best telehealth care as possible.

We encourage any patients with a question about their bill or charges to reach out to ********************************** directly, where we are available Monday through Friday, 9:00 am to 4:30 pm. Though we experience a high volume of questions and sometimes issues raised require further investigation, we aim to respond to all of these requests within 72 hours.