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          Business Profile

          Residential Air Conditioning Contractors

          Blum Repair Group

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/11/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            The **** Team was sent to my home to do an assessment of my Thermador refrigerator by Choice Home Warranty- I paid $75. They let me know that they would fix the issue for $800 dollars. We paid $700 upfront and then did not hear from the technician back. We called asked what was taking so long they said the fee went up to $1,100. We ask they return the money and we have not had the money returned.

            Business response

            11/11/2024

            Hi, the client was already refunded. 

          • Initial Complaint

            08/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            They were dispatched to my home by Choice home warranty on 7/3, since then they have changed many parts of my a/c unit, claiming each time that he fixed the problem. it is 8/7 and it is still not working. I contacted Choice home warranty and asked for another company. Now CHW is stating that the parts are not covered due to cracks. There is no one who worked on the unit except him and CHW already approved ALL repairs. I paid $977.25 to CHW to replace everything so the only way that they are getting information is from **** who is providing FALSE information. Because if it was true they would not have had me pay and they would not have ordered the equipment and shipped it out and setup the additional appointment for **** mgt to repair it. The 2 reasons I didn't continue with them were I had an appt on 7/19 from 3-8 and he never called, texted or came & because ******* refused to send him on a day that I could be there. I am available 5 out of 7 days and he said he will only come Tuesday 8/6. after that it was another week. I said move someone else I've been waiting since 7/3 for your man to fix this, he was here 4 times and didn't do his job. I have been inconvenienced enough. He said NO. So, I still have a/c unit since 6/29. This company is not only incompetent but rude and nasty to the customers.

            Customer response

            09/02/2024

            Better Business Bureau:

            At this time, I have not been contacted by Blum Repair Group regarding complaint ID ********.

            Sincerely,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Contact Information

          10 Shore Blvd

          Brooklyn, NY 11235-4056

          Visit Website
          (201) 801-5555

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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