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          Business Profile

          Tablet Equipment

          Just Wireless

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Tablet Equipment.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I bought a 8 foot USB-C to USB-C PVC Cable - White from Target in the middle of August, and it broke this morning. They offer lifetime warranty, but they are trying to make me pay $7.50 for shipping for a replacement product. The original product was $12.99, so this shipping fee is ridiculous. The product did not work for more than 2 months, so I refuse to pay the shipping for a replacement.

            Business response

            10/20/2023

            we have spoken with ************** and are replacing her cable .

            this has been fully resolved .

          • Initial Complaint

            10/02/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            I initially purchased a 6ft charging cable from a ********* for its lifetime warranty. It went bad within weeks. I received a replacement cord that also went bad within weeks of receiving it. They requested a $7.50 fee for warranty replacements which is nowhere mentioned on their product box. They don't answer emails or return phone messages. At the rate this going, I could be paying $70 for a cord that fails within the year. I refuse to pay another $7.50 for another replacement. Another cord that fails way too soon. These cords last 6 weeks or less.*** ******* Original purchase 5/26/23 Replacement date 7/31/23 After the original purchase, they didn't respond to any phone or email questions about the $7.50. Too soon to need a replacement so why the fee. The only way to get any action from this company is to file a warranty claim and pay $7.50.Refund the $7.50 and send a cord without a fail history.

            Business response

            10/02/2023

            we are replacing the defective cable at no charge for this consumer .

          • Initial Complaint

            09/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Bought a 6ft USB-C braided cable from ********* on 7/14/23. It has stopped working as of 8/14/23. Has a lifetime warranty but I am expected to pay for shipping and handling to get a replacement. I expected to have an expensive charger last longer than a month

            Business response

            09/12/2023

            we are exchanging the defective item for ***** as per per our warranty .

            Customer response

            09/12/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            ***********************



             

          • Initial Complaint

            07/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Brought a 10ft lightening cable charger. A month later it no longer works and the cable literally has burnt like fibers coming out of it. Tried to file for the lifetime warranty replacement and they expect me to pay for shipping, absolutely ridiculous after just a month of usage.

            Business response

            07/12/2023

            we will be replacing the defective cable for ************** at no charge , as per our warranty .

            Customer response

            07/12/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            ***************************



             

          • Initial Complaint

            05/26/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I purchased a pink 6 ft extra strength charging cable from ********* on May 11, 2023 with the understanding that this company provides a warranty on their products. Less than two weeks later the charging cord is no longer working correctly. I attempted to file the warranty information on the Just Wireless website but they expect me to pay $7.50 for shipping the replacement product to me. I dont agree that I should have to pay them to ship me a new product when the initial product didnt even work correctly for two weeks.

            Business response

            05/30/2023

            I have notified ****************** that we will be replacing her cable at no charge .

             

          • Initial Complaint

            02/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I originally reached out to Just Wireless warranty department at the end of November 2022 about lightning cables that I had purchased that broke or stopped working. Initially, they indicated that they sent replacements & provided tracking information. However, I never received the replacements & the tracking information never updated online, so I reached back out. Then they were out of the ************** I originally had. We went back & forth a bit, and I was trying to understand the difference between the different cables, comparable options to what I had originally purchased, and what my options were since they no longer had like-for-like replacements from what I originally purchased. They were rude in some of their interactions with me, and then they stopped responding to me completely. *** reached out a few times since then and received zero response at all. So here I am, 3 months later, with no replacements for my items that should be covered under warranty. One of the reasons I purchased their items originally was because of the lifetime warranty they offer on their products. But, as a customer, if I cant get the replacements & then the employees are rude & unresponsive, then there really is no benefit to purchasing something with a lifetime warranty. I would not recommend purchasing anything from Just Wireless, and at this point, I would like a refund from the products I have purchased from Just Wireless so I can purchase replacement lightning cables with a company that treats their customers with ***************** to their inquiries.

            Business response

            03/03/2023

            This issue has been fully resolved with *** **** *

            She is satisfied with our solution .

            Customer response

            03/10/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            *****



             

          • Initial Complaint

            08/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            March 4 2022 i bought a 6ft pink , lightning cable extra strength from just wireless. This product has a lifetime warranty . I have the box the receipt . I wrote them for a replacement on the product . It has a lifetime warranty and im expected to pay **** for shipping to have a faulty product replaced. . That is not right.

            Business response

            08/15/2022

            We have sent out a replacement cable for ********************** today , at no charge.

            This has now been resolved .

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

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          Contact Information

          140 58th Street

          Ste 2I

          Brooklyn, NY 11220-2500

          Visit Website
          (888) 753-6957

          Customer Complaints Summary

          12 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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