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          Business Profile

          Travel Agency

          AJM Global Travel
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/22/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I searched for a vacation at www.applevacations.com and some how was steered to a travel agency site. I booked the trip and travel insurance on 7/14/23 which has best price guarantee not knowing it was through a travel agency #********. The price has dropped a lot and I want to get credit for the lower price. I called apple vacations and was told they can not help me only the travel agency can. AJM GLOBAL AKA Best buy resorts will not return phone messages and of course there email they provide does not work. This is a horrible company that only wants your money and will not do anything for you. I would like a complete refund from this company at this point. I have lost all faith in this company to help me if anything goes wrong on this trip. I can not get anyone to return my calls.

            Customer response

            09/22/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  As long as they follow though with what I discuss with them. It may take 30 days to see the price difference. They did respond promptly to the complaint I made with BBB, which was very good.

            Sincerely,

            *************************



             

          • Initial Complaint

            11/01/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I had booked a reservation through ***** ************* for upcoming travel in February 2023. I called ***** ********* about the reservation as our flights keep changing. Unfortunately, ***** ********* is unable to make a modification to our reservation without the approval of the travel agency-only issue. I have been unable to get ahold of this "travel agency" they call themselves AJM global *** (******************* The number on file is ************** or ************ and I have tried each multiple times in hopes to get an account number to allow ***** ********* to modify the reservation. I DID NOT choose this travel agency as I set up an account with ***** ********* and honestly did not know that one would be assigned to us after booking. So this is in no way my fault and I would like to just be able to get ahold of this "agent" or be able to modify our reservation without an agent. Thank you.

            Customer response

            11/03/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            *************************



             

          • Initial Complaint

            07/27/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            We had booked a reservation through Apple Vacations for our upcoming honeymoon. Unfortunately, apple vacations is unable to make a modification to our reservation without the approval of the travel agency-only issue is no one is able to get ahold of this "travel agency" they call themselves AJM global **** The number on file is ************ and it has been called multiple times in hopes to get an answer to allow Apple Vacations to modify our reservation. We DID NOT choose this travel agency and honestly did not know that one would be assigned to us after booking through Apple Vacations, so this is in no way our fault and we would like to just be able to get ahold of this "agent" or be able to modify our reservation without an agent.

            Business response

            08/01/2022

            We have worked with the clients and per their request cancelled their booking and requested a full refund from Apple Vacations.  Per clients feedback, they are fully satisfied with this resolution.

            Customer response

            08/02/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

            Sincerely,

            *******************************



             

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 3/18/2015

          Years in Business: 13

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2435 E 69th Street

          Brooklyn, NY 11234-6500

          Visit Website
          (718) 975-3454

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          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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