About
Important information
- Additional Info:BBB has received a high volume of complaints, 95 since 12/1/2024. The complaints are regarding orders being placed, but not delivered in the stated delivery window. The business is stating the issue was "due to a system error, your order has been canceled and a full refund has been issued. We apologize for the inconvenience.
Please allow 1-2 business days for funds to be released by New Era. Funds will be returned to the original form of payment and should post to your account within 3-4 business days, depending upon your financial institution."
BBB is in the process of contacting the business to determine if the issue is still occurring, or if it has been corrected.
About This Business
Products and Services
Business Details
- Local BBB:
- BBB of Upstate New York
- BBB File Opened:
- 10/19/2001
- Business Started:
- 11/13/1996
- Type of Entity:
- Corporation
- Alternate Names:
- New Era Cap Company, Inc
- New Era Cap Company
Additional Contact Information
- Principal Contacts
- Mr. Andrew Terpstra
- Customer Contacts
- Mr. Andrew Terpstra
- Additional Phone Numbers
- Other Phone: (716) 604-9000
- Additional Email Addresses
- Primary: Email this Business
- Social Media
Additional Information
- Refund and Exchange Policy
General Return Policy for New Era Cap Co., Inc. ("New Era")
New Era stands behind the quality of our products and we want you to love every purchase. Within 30 days, if you are unhappy with any product for any reason, we will gladly issue a refund back to the original method of payment. All returned items must be unworn, unwashed, and in new condition to be eligible for a refund. Refunds beyond 30 days will not be accepted. See the details below for more information.See website for return policy.
- Business Categories
- Hats, Embroidery, Retail Sportswear, Designer Apparel, Wholesale Hats, Athletic Apparel, Wholesale Sportswear
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