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          Business Profile

          Septic Tank Contractors

          Barefoot Septic and Sewer, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Septic Tank Contractors.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            A new raised bed septic system was installed by Barefoot Septic in August 2023. On 12/17/2023 I had lost power to half of the house due to damage caused by Barefoot Septic. Please see attached information. I did have the entire ******** line replaced. That work was done by ****** ********. I am asking that Barefoot pay the invoices from ******* and ****** ******** (which I have not yet received I have contacted Barefoot Septic after the first failure and before the second failure. They have refused to pay.

            Business response

            02/05/2024

            ***** ***** had contacted us for a septic replacement. As required by law, we initiated an 811 dig safe markout for utilities before work began, as outlined in the first attachment, showing that the excavation area was deemed clear of public utilities. I have attached the estimate for septic repairs (attachment #2), highlighting our disclaimer that we are not responsible for underground private utility damage, as it is not always clear to an excavator that there may be a private utility buried in the ground. When the ******** line was damaged, ***** was notified as was ******** **** ******** who came out and made a repair to the line and reconnected power.  The ongoing issue was unforeseen and we felt the matter resolved. Even though we generally stick to our "no responsibility for damage to utilities", we feel as a good faith effort that we would like to assist with a partial reimbursement for the repairs. We have sent an offer to ***** to pay the 2 initial invoices totaling $1,991.76. ***** has agreed to this amount (attachment #3) and we will consider this matter closed.

            Customer response

            02/05/2024

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is as satisfactory as I am going to get..   Regards,  ******** *****

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 64

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          2920 Telephone Road

          Caledonia, NY 14423

          Visit Website
          (585) 359-9330

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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