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          Cryptocurrency Exchange

          Cash Out Cards Pro

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Cryptocurrency Exchange.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I decided to trade in a virtual **** gift card and turn it into cash. After doing some research online, Cash Our Cards was highly recommended so I decided to turn to them. After using their calculator, they offered me $206 for my $225 virtual **** gift card. Knowing it was Friday, I figured I would not hear anything back until Monday even though the email they sent me (and attached said wait 12 hours for an offer). I never heard anything back. I check the balance of the card and they had used the card on Sunday, October 13 and left 5.01 on the card stealing 219.98 from me! On top of that, his website is no longer up. I emailed him and gave him a chance to rectify his actions and I have heard nothing back. I want my money back and I will be filing a complaint with the FTC as well.

          • Initial Complaint

            10/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            September 28th, 2024 - found the website Cashoutcardspro.com - I had in my possession a ******* brand gift card I wanted to trade for cash - card balance: $50.04 - NEVER used the card - entered my card information, submitted it, and was expecting payment within 24 hours max (exact verbatim that I read in my confirmation email i received once I entered my gift card information and preferred method of payment, which was *******) - provided with a “reference number”: *************  - checked gift card balance: the balance is ZERO. Again i never used it before selling it to this website. - have attempted to contact a live chat customer service representative multiple times considering that’s the ONLY method of contact to the business I can find. Never a reply. Rerouted me to email the website. - emailed them twice, no response. Crickets. I can provide the original confirmation email, but now I can’t even get to the website I sold this gift card to. It is telling me server not found, like it never even existed. It’s only $50 but I’m expecting, and single mother, and $50 can help a person in my position immensely. Please help, my youngest child has health issues, and I’m the sole source of income. $50 may be a small amount , but to my family that’s socks on their feet. Food in their belly. Clean clothing on their back. Please help me, I’m in a rough patch and can’t just let $50 get scammed from me.

          • Initial Complaint

            10/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I sent them two unused $500 gift cards from **** *** a month ago. Gave them my ******* info to be paid $920. The cards were both used by them on Sept 1 and Sept 3 which they confirmed. They said they were having an issue with ******* and to provide my ******, which I did. I never heard back after that. They will not reply.

          • Initial Complaint

            09/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On September 19 2024 I sold a 330 dollar gift card to the company listed they took all the money off of my card and failed to pay me for the card. I’ve written severe emails with no response and I don’t know what else to do to retain my money

          • Initial Complaint

            09/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            This business was offering fast pay outs and guaranteed services purchasing gift cards. This was not thr case on Sept 17th I sought out sell **** ***** card worth 500 dollars I was told with in 12 15 hrs I would recieve payment which I have not received. Immediately they wiped the card then gave me an excuse servers where down. After dew days online help after I contacted them said it's been approved just waiting on payout depth. I'll recieve an email in couple hours. That did not happen either after 2 days finally a guy Richard M***** emailed me and said the card was waiting to be approved. Which back tracked the other guy telling me payout. Since then I have not had anyone contact me after numerous times of contacting them. They blocked me from the on line help. These guys are scam artist and thieves like to try find solution thank you

            Customer response

            10/30/2024

            This issue was finally reaolved

          • Initial Complaint

            09/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I sold them a gift card to ****** for 400 dollars and they were supposed to ***** me 322 for it but it's been almost a week and they are not responding to email or chat

            Business response

            10/04/2024

            we have already closed this transaction long back kindly check with the customer. 

          • Initial Complaint

            09/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I sent them two gift cards for **** ***** one for $150 the second one 100. In return I was going to get paid the total of $230.00 within one business days so far I have received nothing it has been five business days I cannot get any response back from them.

          • Initial Complaint

            09/16/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            on the first of sep. 2024 i got an ***** gift card from a friend , well i dont own anything ***** so i decided to see if i could sell it. i went on line & found " cash out cards pro " & answered their questions & submitted it. then i got an email stating that i would be getting an email from then within 12 hrs & if not email them. in that email towards the bottom it said that they were gonna take $50 of the $100 on the card! i emailed them back & told them no i dont agree to that . thats way too much half my money. NO I TOLD THEM ILL GO SOMEWHERE ELSE! well its been 2 weeks & still no reply. they took all of the money & ripped me off. this is bull man. what up with this country. going to **** really fast its scary to think whats it gonna be like in 4 yrs!! please just get my money back & ill just sit on it till i find someone that can use it. thanx for your time 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          Chenango Forks, NY 13746

          Customer Complaints Summary

          9 total complaints in the last 3 years.

          9 complaints closed in the last 12 months.

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