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Initial Complaint
02/03/2025
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received my posters order from Posterazzi with nothing in the tube. I got my order on November 5, 2024. I've been trying to get someone to answer me about this and I got no answer. Left messages, emails, and wrote. I still haven't heard anyone since now. I want a refund, and I will never order from them and tell customers about them.
Business response
02/05/2025
Hello, can you please provide us with the Order # and your Zip Code so that we can locate this order for you.
Customer response
02/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ******
Initial Complaint
01/06/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered what I thought was printed art work and it was a printed glossy paper. I emailed them and they said to return to sender. The order was placed in October. I received it November and returned it on November the 6th 2025 by ****. Of course there is no tracking number for RTS. I have emailed them on multiple occasion's. I have called them on multiple occasion's with it telling you to leave a voice mail. The mailbox is full.
Business response
01/06/2025
Hello, we received a letter via US MAIL from the customer on 1/6 and and we issued a FULL refund, as per their written request, on 1/6. It should take 2-5 business days for the customer to see the refund.
Customer response
01/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

As of 01/10/2025 I still have not received refund or pending refund on my credit card.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely, ***** *********

***** *********

Business response
01/14/2025
Please see enclosed receipt, the refund was processed as promised.

Customer response
01/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *********
Initial Complaint
01/02/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received two damage posters from this company and requested support from customer service for orders number ****** and ****** for instructions to make a return. (The company website does not support an automated return process, and the product container does not include a return form). I have not received a response from customer service (its been a week since I made the request) and the return window closes in 5 days
Business response
01/02/2025
Hello, we were closed last week for the Holidays. Please email ******************* and he will gladly assist you. Please do not worry about the return window, all is well and we look forward to assisting you.
Initial Complaint
12/30/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered 5 movie posters totaling $74.95 on 11/20/24&my debit card was charged $74.95 12/10/24 I emailed posterazzi.com inquiring the. status of my order #******&posterazzi emailed me back stating they searched everywhere&my order mys be lost&they would shio my order when they could,since then 12/10/24 I have texted to ************ called to ************(voice mail box constantly full&unable to leave voice message)&emailed multiple times with absolutely no response back from posterazzi.com in 20 days.ed
Business response
01/02/2025
Hello, i am sorry to hear that you never received your package. We just issued you a FULL refund in the amount of $74.95 and it will take 2-5 business days for you to see on your statement.
Customer response
01/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****
Initial Complaint
06/13/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ordered a poster from ********** and a week later nothing. so i contacted them and they said they don't have my order , I sent them a copy of the order that i paid for it. the said they would put a rush on it and send it out . been 5 days now and nothing they do not respond to my messages, I sent them proof that i paid
Business response
06/15/2023
Thank you for contacting us. The order was DELIVERED on June 9, 2023, at 3:08 pm.
********************************************************************************
If you have any additional questions, please let us know.
*****
Initial Complaint
02/17/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
1/5/23 Placed order 1/6/23 Notified of shipment 1/18/23 Has not been delivered; contacted seller 1/19/23 Seller responds, offers to send another 1/?/23 Used tracking number provided and seller has not taken it to **** for sending 2/1/23 Has not been delivered; Contacted seller; Requested refund 2/2/23 Seller states full refund has been issued 2/16/22 Refund has not been received; BBB complaint filed
Business response
02/17/2023
Hello, as requested we issued the customer a FULL refund
Customer response
02/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************************
Initial Complaint
08/22/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a small poster from Posterazzi.com (order # ******) as a birthday gift on 2/26/22 for $32.83 in error when I actually meant to order the larger, more expensive one instead of the same image. 3/27/22 I was told by ********** support that I could send the poster back for a full refund and then reorder the larger, more expensive poster.5/13/2022 I requested an update on refund and was told it was processed and it will be refunded to card within a few business days.5/30/2022 Informed customer support that I did not receive refund and to confirm that it was issued.6/1/2022 CS -"I am going to forward your case to my supervisor. You will be hearing from him shortly."6/5/2022 Informed support that I have not heard from supervisor, I was very frustrated and asked to have this rectified immediately.6/6/2022 CS -"We just issued you a FULL refund as requested. I apologize again for the inconvenience this matter caused you."6/9/2022 Informed support that credit has still not appeared in my account and asked for update.6/13/2022 CS -"I am going to forward your case to my supervisor. You will be hearing from him shortly."6/14/2022 I suggested a credit or code since I am planning on purchasing a different, more expensive poster.6/20/2022 I asked for a response and that this is an unacceptable level of customer service.6/20/2022 CS -"We just issued you a FULL refund as requested.I apologize again for the inconvenience this matter caused you."6/25/2022 I informed support still no credit and asked for confirmation.6/29/2022 I informed CS that I have not received this refund despite being told 3 times that is has been sent. Please send me a copy of your verification that the credit has been issued. I will contact the ********************* if I dont have a response by the end of this week. 8/19/22 Well, here we are.I am disappointed with canned responses and no supervisor contact. I would simply like to receive a full refund as promised.
Business response
08/31/2022
Thank you for contacting us. I am sorry you never received this shipment. Please let us know if you would like a replacement or a full refund.
Business response
09/15/2022
Hello, the refund was processed. They should see it by 9/20-9/22. Once you do please close this case again.
Customer response
09/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. We were told several times February 26th that they would refund our money and they finally came through. Thank you very much for your assistance!

Sincerely,

*********************;
Initial Complaint
08/01/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 2 I ordered a poster and a frame from ********** totaling $234.74.On July 5 I received an email that order #****** had shipped.Ive not received my products and my bank account was charged in full. Ive since emailed the company twice inquiring about my order with no response either time.
Business response
08/19/2022
Hello, i am sorry to hear about the problem you encountered with the delivery of your order. Would you like us to process a replacement ?
Initial Complaint
05/23/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order #****** Made an order on April 7th 2022. The charge went through my bank account on April 8th 2022. Also on April 8th 2022 I received an email saying order has shipped and received a tracking number. After over a week the tracking still showed Label created and not actually shipped/picked up. On April 19th I sent them an email asking for an update on my order. I get a response back saying the order was canceled and a refund was issued. My order never did say canceled nor did I get any emails of this and also never did get an refund. I responded back and got another response saying he would forward my message to his supervisor. I never did hear anything back. After not hearing back I ended up emailing again and never heard back from anyone. At this point I want a refund.
Business response
05/26/2022
Hello, a full refund of $28.97 was processed on 5/24 to the customer's credit card. It can take 3-7 business days to post to their account. Please ask them to close this case once they see the refund. Thank you.
Initial Complaint
05/09/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a canvas print of Run TMC at the end of February 2022 for ******. after a week of nothing updating on the tracking number, I emailed customer service. They claimed it was lost in the mail when the tracking never clearly shows it was never dropped off at a post office. Ever since then, I have been dealing with this horrible customer service. They've told me 5 times already that I've been refunded and I have not. They told twice they would get a supervisor to talk to me and I'd hear back shortly, no one has ever gotten back to me. They don't read anything I actually write in emails and say the same three lines over and over. I would just like me refund and to move on. I'm so fed up with dealing with this crappy company and I can see I'm not the first and they have a history of doing this type of c*** I can provide more proof that no product or refund was received if needed.
Business response
05/12/2022
Thank you for contacting us. We removed the hold on the order from the carrier and processed a full refund.

Please close this case once you see the refund which would be early next week.

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