Complaints

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON 2/3/23 TOOK CAR for alignment at Valley Tire in Dunkirk ny ** **** ***** ***** **** ***** R****** said I need front end pairs for the alignment I paid the company Valley Tire 119970 too get car alignment ! A large bolt feel out took it back too Valley Tire too fix it ! Car is not fix ask Mr ***** R****** about my car he started screaming at me shouting at wanted too fight me the cops where called ***** R****** is the store manager at Valley Tire in Dunkirk Ny

  Business response

  03/31/2023

  BBB spoke to management at the business and the following was relayed: The customer brought his car in for an alignment.  We did the alignment for him and he paid for the alignment.  Customer came back later saying that the alignment work that we did caused his brake pads and routers to be compromised.  This is not true or possible, however, as a good faith effort we gifted customer free front end brake pads and routers.  Then, customer returns 2 weeks after the free work we did for him and claims that another shop told him that we didn't replace the parts that we said we did.  This was another non truth.  Manager put car up on lift at this point to show the customer that the parts were new.  This is when the customer became aggressive and started screaming at my manager and workers.  We called the police to have him removed.  After doing the alignment work that was paid for and  gifting this customer with free front end brake work and parts-- only to have him cause a scene and become aggressive with my manager and workers, we are respectfully done with this customer and this matter.  We stand by the facts in this matter and even went above and beyond initially by gifting customer with free labor and parts.  Therefore, we have nothing more to say or do.  Thank you. 

  Customer response

  05/01/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I ******* ****** brought my car too Valley Tire co 1/30/23  for  an alignment store manager ***** R****** told me that i needed parts for my car too obtain an alignment. I was given 2 prices bring my own or obtain Valley Tire parts with a warranty so i bought the warranty 2/3/23 car worked on   after picking up my car noticed that my car was acting bad pulling to the lefted excessively heard grinding noises in the front driver side .while driving .Examinig my car in my driveway  and notice  a large bolt on the ground .Found out it was the  caliper bracket bolt that feel out.Returned back too Valley Tire and and showed one worker that worker informed  ***** R****** and ***** R****** had informed me that he knows about the problem and that the bolt will be fixed!Returned back Valley Tire told store manager ***** R****** that my vehicle is pulling excessively store manager said that i needed more parts in the front3/1/23 again right front l bought the pads brakes for right front nothing was free i have my receipts! and was charged for the work on the right side of my car.On 3/2/ 928am i was sittting in the waiting room in the store of VallyTire co when ***** R****** called me and told me to come in the back of the shop of Vally Tire company and started questioning me about the workt that was performed from Vally Tire i told  him that my car is not fixed and please fix it he got very aggressive and screaming at me while screaming spitting in my face trying too fight me. While at the time of ***** R****** was acting out in rage i was on the phone with my children mother she called the police in fear of my safety the police called my phone ane asked me if i needed their assistance i told them yes during this time one of the workers at Valley Tire co was taking me on a test drive we returned and the police was present. ***** R****** gave me my paper work and i lefted . Please check the carmeras I had too call the police in fear of my life .    Regards,  ******* ******

  Business response

  05/01/2023

  see attached.  full response attached.  partially transcribed below  To whom it may concern, Mr. ****** did come into our shop to have repairs done (2/6/23).  There was an issue with a loose caliper bolt, after the repair.  We repaired that issue with our apologies.  On 2/9/23 Mr. ****** came in and we explained that the left front brakes were dragging and did not charge him anything for the diagnosis.  He returned 18 days later (2/27/23) to complain that the vehicle was still pulling, we once again explained the brakes were dragging.  On 3/1/23 we replaced the brakes at no charge, however the issue was that the left front caliper was bad because the piston was locked up.  We paid for the replacement of the brake pads, rotors and brake hose and only charged him for the caliper replacement.  On 3/3/23 he returned again accusing us of not replacing the parts we charged him for.  When I took him out to the car to show him the parts we replaced he became agitated and aggressively entered my physical space (got in my face).  I took a step back and he again stepped forward into my personal space.  I first asked then told him to get out of my face and leave our facility.  He refused until the police arrived and made him do so.  I provided Mr. ****** with receipts and documentation of the repairs we charged him for and the ones we didn't charge him for.  At that time the police asked him to leave.  After he left we also found lower control arm bushing had excessive play.  We replaced that and aligned the vehicle at no charge.  We also found that the rear brakes were also sticking we serviced the rear break the best we could without new parts (at no charge) and replaced the If brake hose at no charge to make sure that wasn't causing any issue. I feel we have gone above and beyond for Mr. ****** and provided $100's of service and parts at our own expense.  Please see the notes on all the repair orders he sent and the additional ones he didn't send that I had provided him as well.  The better business bureau also did an investigation and found that Mr. ****** was in the wrong and not Valley Tire.   Thank you for your time and understanding ***** R******  General Manager Valley Tire Pros

  Business response

  05/02/2023

  To whom it may concern:  The work that we performed and we charged Mr. ****** for was done correctly and we stand by it.  We also performed additional repairs beyond this of more than $500 and no cost to Mr. ******, therefore no refund will be issued. Thank You, ***** ***** R****** General Manager Valley Tire Pros** **** ***** ***** * ******** ** *****

  Customer response

  05/04/2023

  i ******* ****** visited Valley tire co too obtain an alignment for my car 2011 **** ****** on the month of 1/30 services at 2/3/23-3/223 ***** R****** store manager said i needed parts too obtain the company policy alignment i bought store warranty parts ! Parts fell out of my car the caliber bracket bolt feel out while driving for days.I visited Valley Tire co informed store manger ***** R****** ! I have paid $1526.93 trying too fix this matter and car is still not fixed pulling excessively to the right and hear grinding noises.I was not informed that ***** R****** was taking parts off my car that was not broke too fix the damage that was caused too my car that is still not fixed due too the damage.Valley Tire co store manager ***** R****** is responsible and should be accountable for all damages .Thank you ******* ****** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩