Complaints

• Initial Complaint

  02/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my car in for service February 5, 2025 and I received a quote via text message at 2:48 PM that same day with an explanation of what was wrong with my vehicle that the repairs would be $1030.55 although the invoice sent to me is different than the quoted price but I was assured by disco that the price is firm at $1030.55 the next day, February 6 I contacted disco via text and he returned call stating that my car keys were lost in a snowbank and that they would have a set made at no charge and they would be able to continue to work on my car and on February 7 I text disco again at 3:41 PM with no response so for two days, no one has reached out to me about my vehicle. I had to reach out to them. To date The car is not finished.

  Business response

  02/12/2025

  Please know that ****** ************* Vehicle was repaired such that he picked the vehicle up on Saturday 2/8/25. The service manager of the location Tim M**** contacted the owner on Monday 2/10/25 to check that all was well, and the owner was happy to have his repaired vehicle back and operating normally. He will be returning to us for his NYSI Emissions inspection after the vehicle is driven several days and the road test monitors reset, thus allowing the emissions section of the NYSI to pass the State Systems check for Monitor readiness.The owner agrees that this case has been resolved to his satisfaction.

  Customer response

  02/12/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ****** ***********

• Initial Complaint

  03/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/10/2023 I brought my 2004 ***** *** **** into the dealer to get an appraisal through a *** dealer. When I brought my truck in I had no lights on the dash. After they went through the car and took pictures, they had there sales manager test drive it. After the test drive I thanked them and went to leave. Upon starting my truck I noticed my brake light was on and flashing. I wasn’t informed the light came on at all, when I called and asked about it I was told “ I thought you knew about it, but regardless we can’t do anything about it” when I informed him I had a picture and video of my dash before he drove it as well as the first person who turned my truck on, witnessed I had no lights on either. I’m more upset I wasn’t informed than I am they have no desire to fix what they broke. I called and tried to get to the bottom of it and that’s when I was informed about what the sales manager thought.

  Business response

  04/20/2023

  Upon inspection of the vehicle on 3/10/2023, the Sales Manager noted that when he checked the E-Brake, the light on the dashboard was blinking. Mr. ****** came in on a *** *** offer, and West Herr did a visual inspection only of the vehicle at them time. We informed the customer of the light blinking and explained that we could not have caused the light to go on as it was a visual inspection only.    Annette S**** Executive Assistant to Scott B*****, President & CEO West Herr Automotive Group 

  Customer response

  04/20/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Not only did they lie about only a visual check, I have text messages and pictures to confirm. They didn’t tell me about the brake light and it wasn’t on before I came in. As well as it wasn’t only a visual inspection, they test drove it.   Regards,  ******* ******

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an extended warranty with the purchase of my car in September 2021 I got in a car accident and my car got paid off and I was supposed to be refunded on the extended warranty and they only gave me a portion of what they owed me they put in the wrong mileage and I had to go to the third-party (********) to submit the rest because Syracuse Chevrolet is not trying to help me I have been there numerous times and nothing has been done and they still owe me about $800 and this is all accounted for on paper. I just want the money owed to me for it is rightfully mine.

  Business response

  04/21/2022

  We apologize for any inconvenience this has caused our customer.  A refund check has been issued and sent to the Mr. *******.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In January I put a deposit down of $1000.00 on 2500 HD I was told the vehicle will cost $ 50,500 on 3/21/2022 I received a phone call stating the vehicle was in. I went to the dealership and was told that they can’t honor the price of $50,500 the new price is $53,000. The salesman Mike said he will find out what happened and maybe it just error. I showed him the paperwork that was provided by dealership that shows the price. During our conversation I told him this will be a commercial vehicle and I need commercial plates he acknowledged that and said ok. Mike then told me I need to speak with a guy name Dan from finace I sat with Dan and also told him this would be a commercial vehicle when he was trying to sale me extra warranties that would not be eligible for commercial vehicles. I also told him to only run my credit to three lenders only. He said ok. On 3/22/2022 I received a call saying the vehicle is ready to go please bring proof of insurance and the rest of down payment. I required the commercial insurance that is needed and went to the dealership. Once I got to the dealership gave them proof of insurance at they said my company was not legitimate because they can’t find it which to find out they were spelling the company wrong then they proceeded to say they would have run my credit again because they didn’t run the companies credit I told that would not be acceptable you will not run my credit again you have already ran my credit two times more than I authorize. So The general manager for finance and sales came in to convince and intimidate me in to put the truck in my personal name which I told them this unacceptable please return my deposit and you don’t have permission to run anymore credit checks. I received four more alerts of hard inquiries on 3/23/22 of them still running my credit without my permission

  Business response

  04/12/2022

  Mr. ***** ordered a 2021 ********* **** ** truck in September of 2021.  ******* ****** accepted the order in January of 2022.  With that said, the model year flipped to the current year of 2022 therefore creating a price increase that West Herr has no control over. Upon delivery, the customer requested to title and registration the truck in his business name, but would not allow us to run the credit report for his business. The alerts that Mr. ***** received were not 4 individual inquiries. The credit reporting agencies count multiple inquiries in any 14-day period as one inquiry.  Which has a minimal impact on your credit score. In the attached FICO information packet-Understanding your Credit Score, on page 14 it states:¦ The score looks for “rate shopping.” Looking for a mortgage or an auto loan may cause multiple lenders to request your credit report, even though you’re only looking for one loan. To compensate for this, the score counts multiple inquiries in any 14-day period as just one inquiry. In addition, the score ignores all inquiries made in the 30 days prior to scoring. So if you find aloan within 30 days, the inquiries won’t affect your score while you’re rate shopping.After discussion, at that time, Mr. ***** requested his deposit be refunded, which we did immediately.  In an effort to assist Mr. ***** with another vehicle, Dan S***** has reached out and offered to order him a vehicle, while also exploring secondary options.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩