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          Business Profile

          Used Car Dealers

          AutoLux

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Used Car Dealers.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/10/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I purchased a car on 4/10/24. Dealer is supposed to take care of ********************** Today is 10/10/24 and I don't have plates or registration for my car. I call every week for an update & haven't received not 1 call back, since I started calling in June. The temporary tags expired 5/31/24. So I'm paying a car **************** for a car that I can't drive. I went to ************ stated that I should go back to dealer for update. I just want some help so I can drive the car that I paid for. The amount of money paid includes my $2500 down payment.

            Business response

            11/01/2024

            Upon reviewing our records, we confirmed that our team did, in fact, register the vehicle. We completed all necessary paperwork and submitted it to the appropriate state agency.

            If theres any specific documentation youd like to see, please let us knowwere more than happy to provide proof of registration, please see attached copies. Thank You

          • Initial Complaint

            06/06/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I called in several times to confirm a price on a rev4 and they confirm to me that the final price will be ***** with no fees other then taxes and dmv , I spend 2 hours to drive down I paid $200 for taxi and when I arrived they told me that the price is OVER *****!!!! I Loss this day approx 1000 dollars for taxi and being absent from my job

            Customer response

            07/01/2024

            Better Business Bureau:

            At this time, I have not been contacted by AutoLux regarding complaint ID ********.

            Sincerely,

            *********************

          • Initial Complaint

            03/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On February 18, 2024, I financed a vehicle from AutoLux. There were several issues with this transaction.1) The finance person was not upfront with the information provided. Only the documents that required my signature were provided. All other documents were placed in the folder afterwards, including the document stating the customer had the right to review the packet in full before signing, document stating the dealership could negotiate the annual percentage rate, and other documents providing a clear breakdown of the cost of the vehicle. 2) Facts were omitted or misstated. Customer was told the annual percentage rate had to be negotiated with the bank. Paperwork inserted in the packet after the fact clearly stated that the dealership could negotiate the annual percentage rate. When customer contacted the bank, the bank representatives stated they were surprised by the rate provided as they were offering lower rates. Also, the document stating the amount customer would be liable for if customer broke the deal was missing from the packet provided after signature. Additionally, customer was not told that it could take up to 45 days to register the vehicle. Customer was given a temporary registration and told they could immediately drive the vehicle off the lot. 3) There was an issue with the temporary registration. The vehicle was stopped several times in ** and impounded in ** due to not being properly registered. **** initially agreed to release the vehicle from impound to the dealership, but then would not do so, stating the vehicle was still listed as belonging to a different dealership in **. Police officers in both states (** and **) separately stated the dealership was at fault for the registration issues. Customer suffered financial losses due to this issue, including impound and towing fees, taxi charges, and loss of income from not having a car for several days. Potential job opportunities also lost from lack of transportation to upstate interviews.

            Business response

            04/11/2024

            Interest rates are set by central banks or determined by market forces and credit history. 
            Temporary registration from a dealership allows you to legally drive your newly purchased vehicle while waiting for the permanent registration to be processed. 
            Its usually valid for 30 days depending on local regulations. 
            Its important to adhere to any restrictions and ensure you have the necessary documentation provided at the time of purchase in your vehicle during this period.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1305 Hempstead Turnpike

          Elmont, NY 11003-1149

          Visit Website
          (516) 673-4784

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          6 complaints closed in the last 12 months.

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