We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Shoe Repair

          Tony's Shoe Repair

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Shoe Repair.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Took 3 pairs of summer sandals . I had to pay $95 up front (8/28/24). They would call me next week for pick up. No call. I called in September, October. Same thing , they would call me next week. I called a third time. Waiting for materials. Hopefully next week. Call in November. Voice Mail. Did not respond. And last week. Voice Mail. No response.

            Business response

            01/06/2025

            BBB spoke to the business and the following was relayed: We are finishing up her ************* now.  We're waiting for materials to come in.  We should have them done shortly. 

            Business response

            01/06/2025

            First of all, Kevin I’m not a member of your Better Business Bureau second of all her stuff has been ready since the end of October and she had the option to come in to pick up her other two repair jobs she refused  and on our door and on the bottom of The ticket  says that we will call or text you when you Repair is ready for pick up. She got a call, but the caller ID shows that we’re in Spencerport where were in Fairport I’ve been on the phone company for a couple years about that and she’s told  some orders  may takes longer on the ticket you wait for the phone call or text. Her stuff been ready for a while. It’s been seen on my shelf. I should charge her five dollars a monthly storage fee. 

            Customer response

            01/06/2025

            I have reviewed the response made by the business in reference to complaint ID ********, and while the man is lying and the solution is NOT satisfactory to me, I would like my summer shoes back.  And even September was too long when promised in a week.find that this resolution is satisfactory to me.   Regards,  ****** *****

          • Initial Complaint

            06/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I dropped my 3 pairs of shoes off June 9, 2023. I got 2 of the pairs back, however my 3rd pair has taken a year. I have called weekly to check in on the status of my shoes and every time the lady says that the soles are coming from Germany and they aren’t in yet. I asked if I could pick up my *********** straps and get a refund ($95) she said it would only be for store credit.

            Business response

            07/12/2024

            BBB spoke with the business and the following was relayed: We are waiting for a delivery from out of the country.  As soon as it arrives, we will complete the repair.  The repair is already in progress, we just waiting for the delivery- which is out of our control.  

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          66 N Main St

          Fairport, NY 14450-1599

          Visit Website
          (585) 388-0143

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.