Reviews

I have been waiting for three months for them to fix my dryer. Every time the technician come, theres another problem. At least the first guy used to fix stuff and order parts. The other two guys are standing fix nothing parts, which they dont never gets fixed. Im asking for a replacement dryer and a refuse to replace the dryer.

I sincerely apologize for this negative experience you are having with your dryer repair. Please contact us via email at ******************************************** ******************* Team) with your invoice number, so we can better assist you.

GETTING RUN AROUND WITH ***** THAT UNDER WARRANTY. I HAVE BEEN WAITING ON A ***** REPAIR SINCE 12/25. EVERY WEEK, THERE'S SOMETHING THAT COMES UP THAT DELAYS MY REPAIR. ONE WEEK, THEY ARE ORDERING THE PART. THEN, I RECEIVED AN ***** THAT THERE WAS A DELAY IN PART. WHEN THE PART ARRIVES, THE TECHNICIAN CAN'T INSTALL IT BECAUSE HE NEEDS ANOTHER PART. THE ***** COMES IN THAT THERE IS A DELAY IN THE NEW PART. WHEN THE PART ARRIVES, THE TECHNICIAN NEEDS ANOTHER PART. AFTER ANOTHER WEEK, THE PART NEEDED IS DELAYED, AND I HAVE TWO OPTIONS: 1. FULL CREDIT OR 2. WAIT FOR THE NEXT PART. I CHOSE OPTION 1. I VISIT THE STORE AND GOT THE NEW ***** WITH MY CREDIT. THE SALESPERSON DOESN'T INCLUDE INSTALL. SO WHEN THE RUDE TECHNICIANS ARRIVE, THEY HAVE TO RETURN THE ***** BECAUSE THEY CAN'T HOOK UP GAS LINES. I REVISIT THE STORE; A NEW ORDER IS WRITTEN UP, AND THE NEW ***** IS SET TO ARRIVE WITH INSTALLATION. EARLY IN THE AM, DELIVERY DRIVERS CALLED WANTING TO COME AT 730 AM WHEN THEY WERE SUPPOSED TO ARRIVE AT 10 AM. DELIVERY DRIVERS ARRIVE AT 1230 PM, BUT CA EVEN DELIVER THE ***** BECAUSE THE ***** IS DAMAGED.

Hello, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. We would love to make things right if you give us another chance. Please feel free to reach out to us by either direct message or an email to ******************************************************************************************* Team). Please be sure to include the sales invoice number and/or telephone number associated with your purchase so we may better assist you.

Picked out a new washer and dryer from here (*********, ** location), needing new machines as our old machines were near their life expectancy and with a baby on the way, we wanted to minimize issues. Fast forward a few months later where the washing machine (** brand) stops working, and the effort to get it repaired is made difficult (requiring many calls and complaints) leading to the machine being scheduled for a repair after being unusable for a month. I receive misleading information such as the technician saying he needs to order 2 parts but when contacted P.C. Richard's parts says there is a 3rd part they are waiting on, or being told my repair would be prioritized due to the inconveniences only to be given no priority. On top of that, in an already chaotic time of a newborn I had to find ways to regularly get clothes cleaned (especially when the baby gets everything dirty). Now I'm stuck waiting for a repair, wondering if the machine I received has other issues, which should not happen to a new machine. P.C. Richard did nothing to alleviate my concerns, have been anything but transparent, and have caused me to worry further about a new product I purchased from them. No longer feel comfortable buying here, even if I have to pay more elsewhere.

Hello Mr. ******* we are very sorry to hear about what happened. We show that you are scheduled for a service repair on 1/21. If we cannot repair your appliance that day, we will have it reviewed for an exchange. We hope this is helpful to you.

As a continued follow up, a technician was at my house 1/21/25 to repair the machine with the new parts. Although the new parts were installed and functional, the technician could not fix the machine (seeming to be a wiring issue). Since P.C. Richard mentioned exchanging the machine if it could not be fixed, I am awaiting a call to schedule replacement of the machine (I expect that my replacement will be prioritized due to my length of time without my new unit).

Not only was the technician who arrived on 1/21 unable to fix the machine with the new parts, he was unsure of the issue and recommended a new machine be provided. When I called P.C. Richard that same day they said it would take 24 hours for the report by the technician to be in the system. On the evening of 1/22 I receive an email and text that a "specific part" is required to repair my machine, no one reached out to me before this auto-alert nor has anyone answered my calls this morning. A machine less than 6 months old has had 2 technicians diagnose the device, Im in the dark as to what repair is left to be done since the technician stated they would push for a new machine, and Im over a month without a washing machine. No communication by the repair team and already several days Ive had to have family member be available for technicians. It seems P.C. Richard has no care about customer issues, and at this point have exceeded a fair repair period as outlined in the warranty. It is clear that this machine has issues that should not occur in a new machine, and attempting repairs is insulting and not what I paid for when agreeing to buy a new machine.

***** and the staff at the *****, ** store are amazing. I have bought refrigerators, washer and dryer and a window AC unit. Great service, advice and people.

Thank you for taking the time to post a positive review regarding your experience! We appreciate your business at P.C. *****************************

Spent thousands of dollars on appliances. Delivered, had to be replaced. Replaced had to replace again. Replaced again had to come and replace a compressor. Still having issues. My wife works until 2am so I am up with her. We tell them this they say they will work with us them call saying they will be here at *****. I say he'll no we are sleeping maybe 6 hours. Pc Richard's service *****

I'm terribly sorry to hear things didn't go as planned with your service visit. I'd like to see if there is anything I can do to help with this. Could you please send me a direct message with the invoice number and/or telephone number associated with your appliance? If you are unable to do so, you can send an email to ************************************************************************(ATTN:Social Media Team) and we will be more than happy to look into the matter for you.

I bought a ******* refrigerator with extended warranty on September 16, 2023, the refrigerator broke down one year and a month to be exact, we called the service department on Saturday, October 19, 2024 and the service department said that their repair service will be there on Thursday, October 31, 2024, which we thought would be a long time to wait, they suggested we get a loaner, which we have to pay and P.C. Richards will reimburse us once our refrigerator gets repaired or replaced. We did not want to wait that long and went to the store in ********, ******, on Sunday, October 20, 2024, where we originally purchased from. We spoke with ******* who is the general manager, he was able to bump up our date for repair to Thursday, October 24, 2024, we did get a loaner that was delivered on Tuesday, October 22, 2024, now we have two refrigerators taking up space and electricity. The repair man came on Thursday, October 24, 2024 and said it might need gas, they said it can take a week for someone else to come and put gas on it, if by putting gas still does not work, they will have to figure out if it needs any other parts or just replace it. On Friday, October 25, 2024, I called to find out if they had an estimate as to when someone would come to repair the refrigerator, according to them, there was no records showing that the repair man showed up on October 25, 2024, these people are clueless and unprofessional, every time my husband and I called, they were very clueless and seem to be no help, at the service department we spoke to ***** ******** ********** Vianka, ***** and many more, we tried to get a supervisor up to no avail and told us a supervisor will call us back, but they never did, on Saturday, October 26, 2024, the service department still did not get it together, later on that day we received a email that the part (s) required to complete the repair are expected to be received into their parts distributor around Monday, November 4, 2024.

Hello *******, we're terribly sorry to hear that you are having trouble with the repair of your refrigerator. We see that you are scheduled to have the repair completed on 11/1. If we are unable to repair your appliance on that day, we will make arrangements to have it exchanged. We hope this helps.

Incredibly disappointed, we have always purchased all of our appliances from PC Richard. Our ** refrigerator stopped worked 7 weeks ago, we have had 3 different companies visit from the insurance we purchased and it's still not fixed. So many days we have had to wait around and they still won't replace the refrigerator. Even worse they want to replace it with the same defective model, the repair people keep saying the model we have is breaking everywhere. It's only two years old! We have two kids and it's been a nightmare trying to get them to eat healthy when we just one a tiny temporary refrigerator. There is no end in sight with a 4th repair company that will be the last one before we can get this defective refrigerator replaced by same defective model. This has been an absolutely horrific experience, and we have to completely rethink how we purchase appliances. No end in sight and more lost time from work.

I'm terribly sorry to hear things didn't go as planned with your service visit. I'd like to see if there is anything I can do to help with this. Could you please send me a direct message with the invoice number and/or telephone number associated with your appliance? If you are unable to do so, you can send an email to ************************************************************************(ATTN:Social Media Team) and we will be more than happy to look into the matter for you.