Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Moving and Storage Companies

Muscle-moving.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Filter by

Showing all complaints

Filter by

Complaint Status
Complaint Type
  • Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I contacted the owner/operator of said *************** to move my belongings from Apt. *** to Apt. *** at ***************************************************. Agreement: on August 30, 2022, 9:00AM, two men would move my furnishings at a cost of $525.00. ************************ *************** charged the fee directly to company's account for a total of $550.00?***** & associate agitated early on (I provided 5 large bottles Gatorade and water). They felt they needed to get out of the building. Back, they moved my couch (I had given clean drop cloth -- which not used. The couch was dropped on one of its castors and against the elevator's STOP button. Service stopped. Service was called-but did not show up for two hours. Week of Labor Day! Boss, *** ****** on vacation. I asked if they had another job to on and on, how they needed to get out of here as it was too hot for them. I asked if they had another job to go to--No, was reply. I could not convince them to stay for elevator running again, I asked that they move my bed to the living room (in old apartment) as there was AC. They did. I gave them an over the top tip as I was at the end of my rope and needed a bed to sleep on, as I was suffering from excruciating Sciatica pain. Prior to leaving, ***** put his name and phone number on my "moving folder" with the "offer" to return to finish the job at a "Special Rate," without the involvement of boss, *****. My couch has a piece of wood missing, so it no longer held the back castor. A bureau has the top of the drawer scraped from one to the other end, and a ***** in the wood. New mattress dirty on left side. Costly bed-frame has white paint on one side, from moving along a wall? Brackets for a bureau in *****'s pocket - were replaced at a HomeDepot on *********** in Manhattan. The car parking was nearly $40.00. Plus $9.00 for the pins. Friend did not charge for time.

    Customer response

    10/26/2022

    Dear *****/Sir:

     

    I apologize for the delay in my response to your communication, dated September 6, 2022. I was traveling and upon my return, this morning I found my printing equipment out of service.

     

    Following are the best replies to your inquiries:

     

    In the absence of any written/printed documentation from *****************, I have a **** statement, down-loaded from my bank statement, account ending **** - **** of *********************************************      A copy of my travel rewards **** statement, indicating the charge of $550.00, transaction date: 08/30/2022.

     

    (2)       A copy of a letter from the **** of America, dated 09/20/2022, confirming my dispute filing, in this matter.

     

    (3)       The only Link I could find for this vendor is: ******************************
     

    (4)       I do not know of any email for this vendor.  All communication was either via telephone or messaging to telephone number.

     

    (5)       Vendors telephone number: **************.

     

    All items under points 1 through 5 will be forwarded to your Office via Facsimile **************, tomorrow morning at 10:00AM.

     

    Again, I my apologies for the delay.

     

    Sincerely yours,

     

     

    ***************************

    Email: ***************

    Customer response

    11/20/2022

    Better Business Bureau:

    At this time, I have not been contacted by ***************** regarding complaint ID ********.

    Sincerely,

    ***************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.