Complaints

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I am writing to express ongoing unresolved issues concerning the services provided by ****************** and his secretary, ****, from SRT Roofing. In May 2023, I engaged SRT Roofing and paid $4000 for a comprehensive assessment and potential repair of a roof leak. This decision was prompted by a ceiling leak noticed after heavy rainfall in late April 2023. During discussions with ****************** on April 30th, we expressed uncertainty about the leak's origin. ******************, in agreement, assured a thorough assessment and full repair if needed. We made a $2000 deposit leading to an assessment that the leak was coming from the roof and repair was performed. However, subsequent heavy rainfall on September 23, revealed the continuing leak. My attempts to elicit a response were met with delays, culminating in an inspection on September 27 that lacked proper equipment and failed to address the issues adequately (ground stand & inspected the roof visually). On October 6th, the subsequent assessment by worker *******, lacking proper equipment, led to a temporary tar solution exposing incomplete work and the utilization of subcontractors not directly employed by SRT Roofing. **** confirmed the prior subcontractor's dismissal due to subpar work. A subsequent evaluation by their worker revealed that only ******** were replaced, contrary to the contract. SRT expressed regret and offered another evaluation, Silicone was applied to the holes on this visit. They then shifted blame to windows, contradicting their earlier acknowledgment of roofing issues. The subsequent installation of new windows failed to resolve the problem. Additionally, the applied tar is now swelling, raising serious concerns about its integrity. This protracted ordeal and the evident shortcomings represents a clear breach of our contractual agreement, with SRT failing to fulfill their obligations and providing substandard work. I kindly request your intervention to facilitate a just resolution. Thank you.

  Business response

  04/12/2024

  We did resolve the issue with **** ***************;

  Customer response

  04/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I recently today received an email from BBB saying that the business SRT roofing said that the issue has been resolved. Its still on the process of being resolved - they need to pay me back my money weekly until its all paid back. 

   

  However, today, this weeks payment is due and I am still waiting on it as of time of this email. 

   

  So I will not consider this as being resolved until all payments are being processed and received. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** / **************************** / ***************************
  
  
  
  
   
  

  Customer response

  05/02/2024

  the scheduled payments have not been fully made. I am missing payment for the week of April 19th. Payments are supposed to be made weekly until June 28th. Its very frustrating to having keep tabs on this and asking for payment.

  Customer response

  09/10/2024

  No resolution was made. Payments were started by SRT and this was stopped without completion with a large remaining still at end to be paid. Not only the BBB representative can get through to SRT; but also the city cannot get a response from ******* as he and his office are ignoring all calls and emails. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩