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          Business Profile

          Optician

          1-800 Any Lens Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Optician.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/10/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I placed an order for contact lens with them on 9/17/2024, and on 9/20/2024 the money was withdrawn from my account. As of 10/10/2024 the status of my order is still "Preparing for Shipping", as it has been since 9/21/2024. As of 10/10/2024 at least 3 emails have been sent to customer service, through their website, with no replies. As of 10/10/2024 at least 5 phone calls to their number, voice mail picks up every time, 3 voicemails left, with no replies. I just need the contact that I purchased from them by 10/31/2024. If they aren't able to deliver the contacts by then, I want a full refund NO LATER THAN 11/8/2024. I just want what I paid for, and what they took my money to deliver.

            Customer response

            11/04/2024

            Better Business Bureau:

            At this time, my complaint, ID ******** regarding 1-800 Any Lens Inc. has been resolved.

            (By clicking "OK", your complaint will be closed as Resolved.)


            Sincerely,

            ****** *****

          • Initial Complaint

            10/07/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            09/13/2024 ordered contact lens. Order ******. Sent RX , was charged $99.98. Status: preparing to shiping. I have called numerous times and have emailed numerous times. No any responses received. Need delivery or refund.

            Customer response

            11/01/2024

            Better Business Bureau:

            At this time, I have not been contacted by 1-800 Any Lens Inc. regarding complaint ID ********.

            Sincerely,

            ******* ***********

          • Initial Complaint

            08/19/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            7/27/24 ordered contact lens. Sent RX , Paid with **** gift card $194.97. Order says pending on my account. I have called numerous times I have emailed numerous times and I get no reply. I would like a refund and cancel order.

            Customer response

            09/13/2024

            Better Business Bureau:

            At this time, my complaint, ID ******** regarding 1-800 Any Lens Inc. has been resolved.

            (By clicking "OK", your complaint will be closed as Resolved.)


            Sincerely,

            *****************************

          • Initial Complaint

            04/02/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I initially ordered a set of contact lenses and while the order was still in process, I used the company's online form to cancel the order. I also tried calling the ************** number from the website to confirm cancelation but no one answered and the voicemail indicated that no one is available. Neither of the communication methods worked. I did receive the order of lenses; however, I communicated via the online form and by phone (customer care) to try and get a Return Merchandise Authorization (RMA) number as indicated that I needed in order to submit my return. I left 4 voicemails and 4 online forms and 3 emails. No one as responded.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          100 Quentin Roosevelt Blvd Ste 400

          Garden City, NY 11530-4843

          Visit Website
          (833) 426-9536

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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