Complaints

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle **** X5) was brought to Orange County *** due to a loss covered by **************** The vehicles defrost and heating ( and blower fan) were working when the vehicle was brought into Orange County *** shop. When vehicle was returned the heating and defrost ( and blower fan) were not working. Orange County is denying this. I have mentioned this problem to the adjuster at Geico and have not received a suitable response.

  Business response

  03/20/2023

  My ******* **** X5) was brought to Orange COunty *** due to a loss covered by **************** The vehicles defrost and heating ( and blower fan) were working when the vehicle was brought into Orange County *** shop. When vehicle was returned the heating and defrost ( and blower fan) were not working. Orange County is denying this. I have mentioned this problem to the adjuster at Geico and have not received a suitable response. 

  
  
  BMW of Orange County's Response:

  
  This vehicle was NOT brought in by the customer stated above. This vehicle was brought in by ******************* Autobody. The repair order is written under ******************* Autobody. There are three concerns written on the Repair order;

  Lighting Concern- Autobody states they replaced the driver's side headlight and it needs to be programmed. 

  Cooling system- Customer states heat doesn't work until you hit the gas

  Check engine light- Check engine light is staying on

  The fourth line was:

  Comp Inspection- which every car receives.

  There were multiple services that were recommended and declined. One of them being the A/c Heating Concern. The ** Blower and Blower final state need replacement first and then a recheck of the system needs to be performed. Price $719.08.

  Please see attached Repair Order. The customer has NOT called us regarding this issue, and it should be taken up with the Body Shop that fixed the car, 

  
  Regards,

  
  Orange County ***

  Service Manager

  
  

• Initial Complaint

  07/24/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My husband and I paid a $1,000 deposit to purchase a *** from the BMW of Orange County dealership on June 30, 2022. After weeks of the dealership being unresponsive to us despite having our deposit and sensitive financial information, coupled with us receiving negative feedback about the state of our new car from an independent inspection (car was newly damaged after we saw and agreed to purchase it), we decided to withdraw from the sales agreement. We requested our deposit be refunded and these requests were ignored. Finally, we got ahold of the manager, who apologized and agreed to refund our deposit. We saw the deposit processing to our account, only to find out days later that they had reversed the charge. They are now not responding to our calls or emails, and have literally stolen from us.

  Business response

  08/17/2022

  This customer gave a deposit on 6/30.  Her deposit was refunded on 7/18.  This customer made specific slanderous charges on numerous internet sites against a specific client advisor that was completely unnecessary.  This customer gave a deposit on a vehicle that had not been through the shop and decided not to purchase after having an independent shop look at the vehicle.  This processes took time.  The turnaround time for the deposit refund was 18 days at the busiest time of our month.  
  
  If I can provide any additional information, please let me know.   
  
  *****************************
  Controller
  

  
  

  Customer response

  08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  The dealership said they refunded our deposit and then reversed the payment. When we reached out to question the dealership about the reversed payment, they didnt respond to us, not even the manager. The only reason we received our deposit back is because we filed a case with the credit card company and successfully disputed the charge. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩