Reviews

To whom it may concern. I am wanting to register an official complaint regarding products purchased through your New Your devision. On October 23rd 2023 I purchased parts to be shipped to me in ********* and was told the engine was in the warehouse ready to be sent, but was waiting on a full engine gasket set that was on back order. I asked for the engine to be shipped straight away and the gasket kit to be sent straight to me in ********* when it arrived. Because I had already paid two separate freight costs. I was informed they would do that straight away. I still hadnt received any tracking information four weeks later and contacted mopar NY again. Only to be told it was still sitting in the warehouse. I was assured it would be sent straight away. After hearing nothing for another four weeks I contacted mopar NY again. It was still sitting in the warehouse and the gasket kit was there and they would be sent together. This is two months later around the 23rd of December 2023. I then questioned why I was being charged double shipping when it was being sent as one.No reply. I then tried to contact customer care to address the problems and was directed to a website in ******. After another four weeks of frustration and dozens of emails being ignored and led up the garden path to no avail. I have been informed there is no where I can send an email, to address my frustration. I find that hard to believe in this day and age. If this is the best service Mopar can provide, it is totally unacceptable.

Hi ****,We have emailed you multiple times over the past few days. The backordered gasket kit arrived and we would like to confirm you want this shipped to *********. Please check your emails and reply/confirm the shipping address.Thank you,- *****

Hi ****,Thank you for getting back to us. The remainder of the order has been shipped *** tracking 1Z91R55V6735753917 Thank you very much for your patience.

Terrible business, not correct shipping date estimate. Shipped item more than half month late, I communicated that no longer needed due to late delivery but was told to wait until arrive. Then when item arrive company link to no return policy of electronic part... I was so dumbfounded and felt stupid. I could have refuse delivery.

Hello ****,The problem is that the order had already shipped before requesting to cancel it. If the part is unused in a sealed box we will accept it back. I will have one of our customer service reps ***** this information directly to you as well. Thank you,

Part didn't match description. I had to pay alot for shipping on a small item. No return label offered. I had to spend my own dime on the return. I hope I get my money back.

Hi ************,If any part or item was misrepresented then we would surely like to know in an effort to make things right. Please let me know exactly what did not match with the part VS it's description. Thank you,- ************

Horrible experience. Ordered LED headlights for my Jeep was not told at time of order they were on backorder sent emails and got no response for weeks. Filed a dispute. Shortly after they contacted me to tell me they were on backorder so I informed them I'd like to keep my order. Two weeks later via email they sent me an email stating they made a mistake on their end and canceled my order and I should receive my refund in 2-3 business days. Contacted them again after I never received a refund was told to wait **** days and contact my bank. 6 months later I never received the lights and never received my refund. I'm out $1200.00 horrible communication and continue to give me the run around after I've sent numerous documentations from my bank stating they have my money. NEVER PURCHASE FROM THESE THIEVES.

Hi *****,The funds have been returned to ***** bank. Please dispute any charge on your end and we will happily back you up on your claim, In fact I would be more than happy to get on a 3 way call with you, Your bank and myself.My contact info is ************ Thank you,- ***********************