Complaints

• Initial Complaint

  12/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my vehicle from this dealer and they essentially forced me into purchasing an extra insurance on my car. After I realized that this insurance is not needed I requested to cancel it immediately. I was notified that the insurance was canceled and a refund of the $4,455 would be returned shortly. This was on February 2 2024 and until now, no refund has been processed. I have been calling the dealer every week for the past month only to be greeted by someone who would take my phone and message and never return my call. Today was the 4th time I called them and they said the same thing "please give me your name and we will get back to you" Please help me in keeping this business accountable.

  Business response

  12/30/2024

  Warranty will be cancelled and check will be sent to TD BANK 

  Customer response

  12/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Not enough detail have been provided and I have been given a similar vague answer before.

  Please specify the following:

   - Specific date of when the check will be sent to *******

  - The exact amount of money that will be written on the check

  - If all related fees about this warranty will be refunded due to the refund taking over 10 months (please specify amount) 

  - If all the related interest that has accrued during the past 10 months will be refunded (please specify amount)

  Lastly and most importantly, a list of the proper measures that the business will take for this to not to happen again to any your future customers. I would like to believe that this neglect in service was not personal but I can't help but feel like I was not given enough attention on my request due to my language barrier. I had called the business at least 4 times and was greeted by different front desk people who specifically told me that everyone is busy right now and 1. "Accounting will call you back" 2.  "******* will call you back" 3. "Abdull will call you back" 4. "******* will call you back". Until I made this formal complains, none of these people ever called me back and I would like to understand the measures that will be taken for this miscommunication not to happen again. Please also specify if there is a record of the above people every being notified during the time I called and if there is a reason why a call was never returned. Lastly, please confirm if additional compensation will be offered to cover this long wait time of my refund and if possible, I would like to keep this case open until the money has officially been refunded. (This is due to my lack of trust in this business actually sending a check over).

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
  

  Customer response

  01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  This is absolutely insane. Please refund me the full amount that I am owed which is 99% of the total insurance price from the date that I canceled the plan which was February 3rd. Please stop dragging this any longer than it has already been dragged for. The insurance was canceled on February 3rd and you did not refund the money until 10 months later. In those 10 months, who is responsible of paying that interest? Also, please confirm with me before sending out a check in the future. I would like the rest of the money to be sent to ******* like the original amount of money was. Please let's finalize this by the end of this week. 

  
  ***** ****
  
  
  
  
   
  

  Business response

  01/08/2025

  See attached... This makes the total refund  99% of sale price and the payment went right to *******

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have a 2022 Silverado. The transmission went out after 2 years back in March we brought the car to the dealer. Its been there since March, 7 months now. No ETA

  Business response

  10/18/2024

  unfortunately the transmission and components are on backorder for this vehicle. We cannot get the parts from general motors, We are supposed to get an update within 5 days on this case, We also opened up a pecial order case with general motors 

  sorry for the inconvenience

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership approximately three months ago. Since I have had this vehicle, it has been back for service numerous times. I have driven a rental vehicle longer than I have driven the vehicle that I purchased. Several times I have asked the dealer to resolve this issue. They have not.

  Business response

  09/05/2024

  We are in the process of addressing the concerns the customer has... Some we can duplicate and others we cannot duplicate.A second oppinion on some of these issues would be welcome

  Thank You

  Customer response

  09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  My car was purchased months ago. I have driven a loaner car more than the car I purchased. The exact day I bought the car that night the check engine light came on! They replaced multiple parts on the vehicle since then and its been in for service about 5 times already. They sold me a bad car, a car that requires much repair and I am loosing too much time

  and effort dealing with this issue. Besides all other issues dealer wont replace my brake pads that were below applicable percentage of use prior to releasing vehicle to me. 2 days after I bought the car I asked to return it as I have 72 hours to do so based on what salesman said to me when he sold me the car! They denied my request! I was then contacted by a salesman who told me that the used car manager told him to contact me regarding the vehicle that I purchased that there was a lot of work that needed to be done with it and they understood that I wasnt happy with the purchase and that they were offering to buy back the vehicle Even if it is above value I wasted my time going in and was told that I would owe $8000 on the loan for the vehicle and that I would require another minimum of $2000 down to buy and finance another vehicle! I have made multiple attempts by calling the dealer to speak with the used car manager. He has failed to return my phone call. I went for a ride with a repair technician. He told the service manager that he was able to duplicate each and every single thing that I pointed out to him during the ride. Now they are saying they cant duplicate it. How many more times do I have to go back-and-forth to the dealership to have work done on a vehicle that was not fit to be sold on there a lot? I am not at all happy with this purchase! I am losing too much money from work going back-and-forth to deal with this issue ! The only resolution is for them to replace this vehicle with another vehicle at the same purchase price and monthly payment as that fits my criteria! I should not have to deal with a vehicle that has issues ! 

   

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  Business response

  09/18/2024

  To whom it may concern

  After having 3+ technicians diagnose and repair this vehicle the customer is still not satisfied. He claims now the vehicle is "unsafe" due to suspension issues. Our technicians deemed the vehicle safe and repaired. We cannot duplicate any other concerns. 

  We also suggested that he bring the vehicle to another dealer for another opinion.

  At this point Id just like to buy the car back from the customer for what he paid. 

  We will pay off the bank and take the vehicle back for the full amount he paid. He put down $150 plus a trade. The trade was part of the deal and was sold already because of the time that past since he purchased the vehicle.

  The trade amount was part of the amount financed with the bank and we will pay the bank off in full as long as we get the vehicle back in the same cosmetic condition that it was delivered  to *********************** in.

  Thank You

  Customer response

  09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is simply insane. Let me just say once again the day I purchased and left the lot with this vehicle I drove it from Hempstead to ********** , where I work where the vehicle was left turned off for approximately eight hours. At the end of my shift, I started the vehicle and noticed that the service engine light was on. I Contacted the dealer the next day as well as texted ****** the salesman via text and expressed that I wanted to return the vehicle because I was skeptical as well as nervous that the engine light came on within eight hours of owning the vehicle. When they finally contacted me, I was told that they would not take the car back as a return- I was told the deal was final. They offered to fix the vehicle. They had the vehicle for quite some time, then contacted me and told me it was ready to be picked up. I returned my loaner car got inside of the vehicle that I purchased to see that the engine light was still on. Some excuse about not being the correct part Is what I was told. The vehicle was fixed once again, and I was brought in againTo pick up the vehicle. I brought the Vehicle back a few days later because I had noticed some other issues with the vehicle, including, but not limited to The trunk lift supports Not being operable, Brake pedal making loud squealing noises up upon application, Knocking and uneven feeling in the steering wheel when hitting small bumps as well as larger, Missing brace in the passenger front door and many many other things. There was more wrong with the vehicle. I just dont have my notes in front of me at this time however it is all logged and noted in the Chevrolet computer system as ****** the manager read it to me while on the phone. Some of these issues were addressed however, none of them were actually fully fixed and still require additional work. The passenger door is still hollow Sounding upon closing it lightly, The trunk lift supports still do not support the full weight of the trunk, so the trunk will not actually go up fully- The whole front end feels loose even over the smallest bumps This vehicle needs a tremendous amount of work. I was contacted by a salesman who said his manager ****** wanted to bring me in to buy the Vehicle back and he stated he would even buy it back above value to make things right. I took a day off of work and went in to speak with the salesman who upon doing his own calculations told me my vehicle lost $8000 worth of value and was only worth $7000 even though I had only driven maybe a combined 500 miles as it was at the dealership way longer than it was in my driveway. He also told me it would require a minimum of $2000 down payment to get into another vehicle. So One day he tells me they want to make it right and buy it back above value- And the next day, I am Told that if I want another vehicle, it would basically cost me $10,000. Obviously, I declined. At this point, the vehicle went back in for repair. The service department had my vehicle for three weeks. All they did in three weeks was literally put lubricant on my trunk. That is it. Even after the service advisor took a ride with me and told me he heard and felt every single thing that I described to him. At this point, I was told the vehicle was ready for pick up so I did just that I picked it up. Since having it back, I still have the same issues with it as nothing was fixed. I was told the car manager ****** would be contacting me about getting me into another vehicle. I spoke to ****** on the phone today and he expressed to me that he would buy the vehicle back for $18,000 roughly the price of the payoff of my loan. I asked him to please either fix the vehicle, Or buy this one back and give me one that will work and meet my same criteria for the monthly payment that I wish to pay and agreed to the original contract. It is simply not my fault that this vehicle is not meeting the standards in which it should. He then arrogantly told me that there is nothing wrong with the car. There is nothing to fix and there is nothing that he wants to do to help me get it fixed. I asked him since theres nothing wrong with the vehicle in his words, then why would he be willing to buy it back? And especially buy it back for $11,000 more than his salesman offered me just weeks before- Which, according to the salesman, thats what the vehicle is valued at $7000. He told me he was offering to buy the vehicle back Because you keep pursuing the complaint I then laughed And told him if there was nothing wrong with the vehicle and the sale was solid he would not be offering to buy it for the exact amount of my loan. Since owning this Vehicle I have made four monthly payments on it in the amount of $480 give or take a few. I also traded in my vehicle for $1500 And paid $100 on my credit card for DMV( At least thats what I was told it was for) My thing is this- I came in with a vehicle and traded it in to purchase another vehicle- Since this vehicle is not good Why should I lose my trade-in value and all of my monthly payments and just have my loan repaid without a vehicle to drive? Not only would I be left with no vehicle but I would be negative quite a few thousand dollars for something that is not my fault. I express this to him and his answer was At least you had a loaner car My reply to him was I came here to buy a car, not rent one if I wanted to waste thousands of dollars on renting a car I would have went to a car rental place such as enterprise or hertz. The gentleman told me he could not give me my trade-in back because it was already sold. My question is my trading sold that day when I originally asked to return this piece of crap? Or was it still on there a lot? As I might add, The salesman who sold me the vehicle was terminated from his position for reasons that arent very clear to me- However, I believe partially to do with the sale of this vehicle. Since then, the salesman has been hired back and was hired back simply because four other employees quit and we were desperate. The resolution that I came up with is within reason. Simply purchase this vehicle back for the exact dollar amount that I paid for it And give me credit for my vehicle trade-in that I lost in the amount of $1500 and $100 DMV processing fee that I used my credit card to pay for. That totals $1600. I would like that $1600 to be applied to the purchase of the new vehicle one that is a certified vehicle certified by ***** to be 100% operable and safe for my family. I am not at fault for any of this at all. The dealer should be happy. I am not Pursuing legal matters due to the amount I have lost from work, taking off to come back-and-forth to the dealership to handle this issue for the last four months. This vehicle needs to be purchased back and I need to be put in another vehicle that meets my criteria with the same monthly payment. If the dealer is unable to do that, they need to figure out how they are going to get my original vehicle back to me and that will be an acceptable resolution. Again, Either put me in another vehicle for the same payment and correct your wrong or buy this one and give me my vehicle back. Its literally that simple. Please ask yourself a question, Would this dealership actually buy a vehicle back for $11,000 more than they appraised it for just weeks ago if there was no wrongdoing an error on their part? Thank you for your time. I hope this is resolved in a timely fashion, as I am growing inpatient. If this is not resolved within the next Five business days, I will have no option other than to seek other legal remedies to gain my losses back. 

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• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Maintenace program from Millenium Chevrolet in Hempstead NY. in 2021 on my 2020 ***** Silverado. I was told by the sales representative; the policy would be honored at any registered Chevrolet dealership and Oil changes would be no charge, this was important because I live in ** and would not be bringing my car back to Millenium for service. After bringing in my vehicle in for to NJ dealership I was told that they will not honor the policy and had to charge me the normal fee to service the vehicle. I have tried contacting Millenium Chevrolet multiple times to speak to a manager with response or call backs. I would like to file a complaint to receive my money back for the maintenance plan since it is unusable.

  Business response

  06/12/2024

  Please see the attached. The consumer has a maintenance plan that expires 5/20/2028 or ****** miles. It could be that the New Jersey dealership did something wrong in submitting it. Any General Motors dealership will honor this plan. The dealership did some research and shows that the Chevrolet dealership, **********, put a claim in for the consumer's oil change. 

  Millennium Chevrolet apologies the consumer is having a hard time but Millennium Chevrolet has done nothing wrong. 

  Customer response

  06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have attached the vehicle Maintenace history, As you can see the original agreement, I had purchased from Millenium Chevrolet was never honored, even after mutable calls to Millenium that were not returned. 

  I also had ********** Chevrolet call GM Warranty to see if they needed to file claims with them for payment, ********** was told there was no way to ger reimbursed for the portion I was not charged. 

  Also I was only given one page of the Maintenace agreement and found out from GM there were nine pages to the original agreement.  

  This is misleading and fraudulent business practice on the part of Millenium Chevrolet, It states on Millenium's website the amount of oil changes per agreement,  72 months has 14 covered services, and the agreement I was sold was for 84 months and it only covers nine oil changes?  Again misleading and fraudulent business practice, had they given me the nine-page contract I would have been aware of the scam. 

  ************************;
  

   

  
  

  
  
  
  
   
  

  Business response

  06/24/2024

  The customer has an active maintainence program that I sent on the last response.... Theres nothing that i can do other than cancel it but its been so long that the refund would be a fraction of what he paid

  Customer response

  06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Since the policy I paid for was never usable, the full amount of $1195.00 should be returned to me, I'm not sure why Millenium is playing this game. They sold me a policy clearly knowing I could never use it.

  This is fraud, my next step is having a lawyer contact Genral motors about the practices of Millenium Chevrolet. 

  Please elevate this clam to the next level.

  ************************;

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 31, 2024, we purchased a ***** Tahoe. On April 2nd we noticed that the rear tire was loosing air. There was no visible hole, ***** or nail. We called Millennium ***** since we have a tire and wheel warranty and we were told we could take the truck to any Chevrolet. We took it to Empire of ********** after they said they would honor the warranty. My wife took the truck there and they said the tire was defective, but would not honor the warranty. I called Millennium and spoke to are sales agent *****, and he told me since we did not get it fixed there they would not reimburse us for the tire. Basically, we are getting the run around from both dealers on a defective tire that had a slit in the seam. We should be *********** be reimbursed for this tire.

  Customer response

  04/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 2/20/2024 Was having car trouble with my car Tahoe Chevrolet so I made a service appointment with the Chevrolet service center in Hempstead . Address: *********************. I get there and they asked me to leave my car all day from 8am, didnt tell me when my car would be ready they just said they would do a diagnostic and tell me how much it would be before they did the job. They called me at 1 and said the total cost for labor and repairs of my vehicle would be ***** I agreed and said ok they will start doing the work. When they finished all the work on my car at 4:30pm they called and they told me to come pick it up and that they had to charge me a diagnostics fee of an extra fee on the car (that was added after they did all the work to my car) a fee that was never suppose to be there to begin with also charged for labor twice , we show up to an empty service center and they made us pay ***** and charged our card without authorization or signature . We felt taken advantage of unfairly charged the wrong amount without awareness or consent .

  Business response

  02/21/2024

  Good afternoon, the customer was told $1350 plus tax as per my service writer and service manager. I honestly don't know where confusion was but in any case , to make the customer happy we reduced the total bill to $989.83

  We have been trying to reach her to let her know but to no avail. We will credit her card the difference asap

  Thank You

  *******************************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Our lease on a ***** Equinox was up in Decemeber, so we visited the dealership in Sept. as they advertised a promotion for a ***** Traverse for $299/month. Once we arrived at the dealership with the advertisement, we were told by their saleperson, ******, that we should keep our mind open and walk around the lot. She walked us around the lot trying to get us to upgrade from the advertisement after we specifically said we did not want any upgrades. ****** finally told us that the car from the advertisement was not on the lot and that we could put a deposit down to reserve it. We put down a deposit and reserved the vehicle and were told that it would be in within 4 weeks, but they usually take a week or 2. We followed up weekly up until November when we were called in for delivery of the vehicle. When we arrived, our salesperson told us ****** was no longer with the organization and the car we were expecting to pick up did not have it's title and could not sell it and asked if we wanted to look at other cars on the lot. We said no and we left and said we would wait for the title to come in. Weeks go by and eventually they tell us the car we are waiting for is damaged and no longer available, but they can get us in another Traverse on the lot. We did NOT want to do this, but felt like there weren't other options and our lease was coming to an end and we needed a new vehicle. They put together paperwork for a car that was more than 30% more than the deal we originally thought we locked in and were told it was due to our credit score. We agreed to take the vehicle and signed a contract for a 36 month lease. After a month of trying to make a payment and get our payment information, we learned that the dealership changed our contract after we signed it from 36 months to ******************************************************************************************************* our possession.

  Business response

  01/18/2024

  To whom it may concern, 

  we are in the process of rectifying this situation. We are in contact with the leasing company and certainly will make it right. 
  Thank You

  *******************************

   

  Customer response

  01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My lease with GM still say 24 month when I signed a contract that says 36 months.

  
  

  ***********************
  
  
  
  
   
  

  Customer response

  02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did sign a new contract, but my account has not been updated to reflect the contract. My account with GM still says 24 months.

  ***********************
  

  
  
  
  
   
  

  Business response

  02/02/2024

  Hi. It will take a bit more time for gmf to reflect the change. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩