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          Business Profile

          Heating and Air Conditioning

          Comfort Zone

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Heating and Air Conditioning.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            05/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            This business installed a **************** ********** with heat pump unit on my property in 2020. The unit includes a five-year warranty. In early April 2023 I had a friend (an HVAC professional for another company) stop by to charge it in preparation for the summer. Upon charging the unit we discovered there was a refrigerant leak in the indoor unit coil. We confirmed the unit was still under warranty and I contacted this company to begin the process of getting a replacement indoor unit. They said they could not just "take my word for it" and wanted to come out to do testing, I told them my friend is an HVAC professional and they requested a report from him. He contacted them by phone and they informed him it was a warranty job and they would work directly with me to resolve the situation. This was in mid-April. Since then, I have sent multiple emails to the company owner (typically this is the best way to reach him). I reached out by phone and requested a call back. To date I have heard nothing from him, and it is now mid-May. This unit cost well over $3k and I expect better service for the price I paid. Dodging my attempts to reach him is unprofessional and frankly juvenile behavior.

            Customer response

            05/15/2023

            Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I submitted a complaint number ******** re: comfort zone warranty issues today. Please close this complaint as we will be working with the dealer to resolve the issue. Thank you.  Regards,  ****** **********

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 26

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          938 Route 446

          Hinsdale, NY 14743

          Visit Website
          (716) 557-2640

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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