Complaints

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Stay far away from this company!!!!!!!!!!!!We hired this company to move our belongings door to door from **** to *********. Unfortunately, we were scammed. This company engages in an illegal practice of bait and switch. Offering a low price and promising to take care of you, until they obtain your goods, then charging 6x the quoted price. They are intentionally vague on estimates and when they are confronted about the massive price increase, they yell and scream and insult you over you on the phone so you cant get a word in. My husband listened to this man scream, LET ME TELL YOU SOMETHING! for an hour every time he tried to say a word. They lie about absolutely everything they tell you.At this juncture, we have had to hire an attorney and will be getting police involved. They claim to not receive our messages and emails, only when regarding payment they suddenly receive them. Our attorney has a read receipt so we know they have opened and read her emails, but have yet to respond to them or return her calls.We currently do not know the location of our things even after asking them over 10x to tell us their location. We offered to pay their inflated price, which is about $5k more than originally quoted, to get this resolved, but they are claiming we now owe additional fees and making ridiculous threats.This company is run by scam artists. They know exactly what they are doing to people and should not be allowed continue conducting illegal business. Please dont fall victim to them as we have.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I hired Cunha shipping to do an international move, a door-to-door service, from ***********, ** to ******* Japan. What I ended up receiving was a door-to-port service. They did not check with the freight company or whoever was in charge in the middle whether that company did door delivery service at the destination. I had to take care of customs clearance and delivery to my home. Then, they are blaming the middleman for the service not being delivered and won't pay back the difference between door-to-door service ($870) and door-to-port service (I don't know the price of door-to-port). I have been trying to get in touch with them for two weeks, but they have not returned *************** do not pick up my phone, or return my calls after leaving voice messages.

  Business response

  11/08/2022

  We apologize you feel this way. Please understand that we followed through from the start with your shipment. It was supposed to be a door-to-door, but unfortunately,
   due to your lack of steps/requirements, that were requested from you, and not provided by you, to the destination agent, this shipment was not able to continue 
  with the door-to-door. Kindly be aware that the joint relationship between our clients and us must have both parties following through with the requirements requested
   in both origin and destination. At this time, we are advocating for you with the agent in destination. We will continue to do so, but again, the failure on your
   part cased the shipment to be halted in the port, thus making it a door-to-port shipment. Please call us, and we will continue to try to help you in the best way possible.
   send us any invoices that you had to pay, and we will review and try to reimburse you once we get the monies from the appropriate parties involved--as we spoke of over the phone. 
  
  
  

  Customer response

  11/13/2022

  Better Business Bureau:
  
  a have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  What Intlmover-CUNHA Shipping (hereafter CUNHA) claims, as they wrote previously, is untrue.

  
  Person and companies that will appear in below includes
  CUNHA (US mover)
  ****************************. **** (Freight Forwarding Agent)
  ********* (Shipper)
  *******************. (Japanese Agent for receiving the shipment at port)
  The owner and recipient of shipment and the buyer from CUNHA are all referred in first person.
  
  All date and time mentioned below are Japanese standard time
  
  First, the invoice from CUNHA to me is attached along with other materials to support my argument (please see attached file *****************************************************************).
  

  A) The invoice that I received (see invoice on pages 1 and 2) and paid for (see payment confirmation email on pages 3 through 5) clearly states that it is a service from door-to-door. The invoice states the following:

  ?Destination charge: Yes, included
  ?DAP to residence: Yes, included
  ?Customs clearance: Yes, included for personal effects

  B) The bill of lading (hereafter BL*) does not state door-to-door delivery instructions for my shipment (see page 6). A typical BL with door-to-door delivery would have stated somewhere on the BL that it is door-to-door,DDP (Delivery Duty Paid**), etc. I have confirmed the above with *********** that handled the receiving end at the destination port (see page 7).

  C) Based on the BL, CUNHA and its agent (******* FORWARDING) carried out a contract with *********, which was door-to-port and not door-to-door.
  D) According to an email conversation involving CUNHA, ******* FORWARDING, *********, ***********, and myself, ********* confirmed that ********* does not provide I *******-to-door service at ********* (see page 8).
  E) Therefore, CUNHA should have, but did not, hire a Japanese agent to do the following as promised in the invoice.
  

  ?Take care of customs clearance
  ?Paid the additional charges at destination (see page No. 14 of the same attached file for the list of items charged)
  ?Delivered the shipment to my house.
  
  *BL is a legal document by a carrier to a shipper that details the type, quantity, and destination of the goods being carried. BL provides the carrier and shipper with the necessary details to accurately process a shipment (******, 2022). 
  
  ** DDP is a delivery agreement where sellers assume all the responsibility, risk, and costs associated with transporting goods until the buyer receives them (Banton, 2022).
  
  
  2. CUNHA claims that it was my lack of steps/requirements that were requested from me and not provided by myself to the destination agent that caused the change to door-to-port delivery. The above argument is wrong for the following reasons. For evidence, please refer to file name: 2_*************************
  

  A) The only thing I consistently requested was that the shipment be delivered to my door and that CUNHA took care of what was stated in the invoice (customs clearance, door-to-door delivery, destination charges) (see pages 1 & 2).
  B) *********** has confirmed that the steps required by myself were carried out in a timely manner. *********** confirmed that (a) the BL did not state door-to-door transportation, (b) the *********** did not have any documents to request from me, and (c) the charges invoiced by *********** on the arrival notice was paid immediately (see pages 3 through 5 for email correspondence and arrival notice).
  C) CUNHA claimed in another email that I delayed the customs clearance process and that resulted in door-to-door delivery service being changed to door-to-port. However, this step has nothing to do with resolving the issue between CUNHA and its agents on door-to-door delivery. As ********* stated in its email, ********* does not arrange door delivery at *********. Additionally, CUNHA emailed me on October 24th, 2022 at 23:04 stating that the agents did not want to perform the door-to-door service (see pages 7 & 8). 
  D) The above clearly shows that I was not at fault and accusing me of the changes in service is wrong. Moreover, it clearly presents that CUNHA failed to confirm with ********* on door-to-door delivery.
  E) I am more than happy to show Better Business Bureau with all email correspondences with all parties involved in a chronological order (it has already been prepared and will submit upon request).
  
  
  3. Another untrue statement from CUNHA is that CUNHA is contacting the agent at the destination (***********). CUNHA also told me via email on Oct. 24th, 2022 that CUNHA would contact its agents to recover the destination charge that I paid to CUNHA. However, the facts are (please refer to attached file name 3*************************)
  A) *********** has not received any correspondence from CUNHA or its agents (******* FORWARDING or *********) regarding the refund of the transportation from the unloading point to my home as of Nov. 9th, 2022 15:49 (see Answer 3 page 1 in the attached email correspondence with ***********).
  B) *********** has not received any correspondence regarding the shipment #CSCBUS2234004 from CUNHA or its agents (*********, etc.) since Oct. 24, 2022 (see Answer 4 in page 1). This particular date is when CUNHA said they will try to recover money from its agents (see page 2). 
  C) *********** is not responsible for the door-to-door service being changed to door-to-port in the first place, as they acted as it was specified in the BL.
  D) Therefore, contacting the agent at destination and trying to recover the money will not resolve the problem. It is CUNHA who is responsible for what was promised in the invoice.
  
  
  4. Additionally, CUNHA blames its agents for not carrying out the door-to-door delivery (see page 2 of attached file 3*************************). CUNHA then tells me that CUNHA is trying to recover the money from its agents and I should wait. However, I should not have to wait for CUNHA to recover the money from its agents, because I am not responsible for the actions of CUNHAs agents as the contract is between myself and CUNHA. Again, I paid CUNHA to do a door-to-door service.
  
  
  5. The root cause is CUNHAs failure to check with ********* to deliver the shipment door-to-door or for not hiring a Japanese agent to have the shipment delivered to my door as promised in the invoice. 
  
  
  Therefore, it was CUNHA who did not follow through from start to end with my shipment. I demand that CUNHA refund me the destination charges that I paid upfront minus necessary unloading fees from the ship to the storage at the destination port. This should be the total of: 
  A). Customs clearance fees
  B). DAP to residence fees
  C). Destination fees
  D). Plus, the additional charge (****** *********** includes transferring fee of 330 ***********) that I had to pay at the destination port (2nd page of arrival notice from ***********)
  
  
  6. My case is very similar to a case that was reported on Feb. 24, 2022 on the Better Business Bureau website. *********************************************************************************************************
  References.
  Banton, C. (2022, June 23). Delivered duty paid: What DDP means for importers, exporters. ************************************************************************
  
  ******, E. (2022, July 25). Bill of lading: Meaning, types, example, and purpose. ******************************************************************
  

   

  -------

  
  To answer to the Complaint details on BBBs website
  Date problem occurred: October, 2022
  Date complained: October, 2022 present 
  Purchase date: Transaction was confirmed by CUNHA on Aug. 29th JPN time.
  Salesperson: *******************************
  Order #: Invoice #*******
  Purchase price: $4673.17
  Payment: Yes via zelle
  Disputed amount: $870.00 minus ship to dock fee plus additional destination charge.
   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  02/24/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On July 2021 we hired a company to handle our international moving from *****, ******* to ************, *********. We paid all the money in our contract, insurance, customs fees in destination and all that was required to pay under our contract.When our belongings arrived in ************, the company they hired to do our local moving to final destination started to ask for more money, they said that if we don't pay, our furniture would be in customs until they get the money. We paid for the fees they asked knowing that in our contract all that fees were included and paid in advance.Finally we got the furniture, after paying the fees, and some of them were damaged so we started a claim but the Cunha never responded any emails or phone calls.They also owe money to the local moving company so my intention is collect the money and pay the local moving company what they owe.The company address is: ******************************************* Contact:**** ******* Title:President Phone:************** Website******************

  Business response

  02/28/2022

  We are sorry to hear of your complaint. We informed you of all the costs, and you did not take out any insurance that we offered. 
  With regard to payment overseas, you were notified that international governmental port terminal in ************ charges were due by our agent, and were to be paid by you in destination. Review the invoice again, and you will see that this is the case. In addition, the cargo was released to you, but in good faith, with no payment on your part as of yet for the this last leg of your cargo. The agent will be reaching out to you with regard to your payment due. Writing negative reviews to intimidate does not waive your charges. Again, please look over your contract, and if you still feel the way you do, kindly take us to court, where a fair judge will give a just judgement. Do not use these platforms to slander us and deceit others.
  We are sorry but there is nothing to negotiate.  There is no room at this juncture to do so. This will have to be the last correspondence.
  Please follow the instructions on the payment that you have with our agent in ************ who informed us of the same, thank you so that they do not proceed against you for non-payment in ************, it is advisable to always pay whoever is owed so that there are no bad grades and reviews thank you for understanding   
  When we send you an estimated quote, it is exactly that, an estimate.  It is not the final invoice quote. 
   Again, we are sorry you did not read that beforehand, but we cannot alter anything at this time.
  We are asking for the payment you agreed to in the
  contract that you agreed to with the deposit.
  to stall and attempt to pay only what you feel like paying. That tactic is breeching the contract, and please note that any and all delays /
  storage will be your responsibility-as per terms and clauses of the contract. Our agent at destination informed us that you subtracted money from the storage and you indicated that you would pay him, they are waiting for your payment, thank you 
  We apologize for your frustration; We have followed your instructions from the start.
  Again, we are sorry you did not read that beforehand, but we cannot alter anything at this time.
  You have been notified, we have correspondence and records of this issue, and thus, you must follow
  through with your agreed contractual duties. Additionally, we have tried our best to accommodate you with
  discounts due to your lack of reading the estimated quote of the contract, but we cannot be blackmailed to pay the price you wish to pay -
  have your lawyer call us if you wish. We can explain the problem you have generated to your cargo by trying to manipulate
  the price you are willing to pay for the service, and not the contracted agreement
  URGENT, PLEASE FOLLOW THROUGH WITH EMAILS AND REQUESTS

  Customer response

  03/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Our contract was door to door service with ALL destination fees included but $870 destination charged that we paid. Also we paid for insurance, they offered coverage for $2500 and we increased to $5000 (See proof all of the above attached) We got damaged furniture but never got a response from them (email and phone calls never answered)

  We are seeking for $1,500 on damages and $4,840 on destination charges that in our contract were included but they did not pay. We paid that amount twice (to Cunha and the company Cunha hired to get handle our moving to destination) in order to get our furniture cleared from customs.

  Best Regards.

  I have more documents to proof they are a scammers upon request (I was not able to upload more that 4 files)

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  03/10/2022

  Tell us why here...Unfortunately,as we mentioned, we cannot alter the price because the *customer chooses to use this platform to bargain for another price.
  ************************
  
  
  Who relocated to:
  ***********************
  
  
         Customer had already asked for a reduction midway through payment, when their cargo was in port-transit. In order to not stop the cargo, and incur delays (which, during the ***** TIMES, was going to be substantial), our company attempted to work with the customer as best we could. We lowered the price at the customer's threat of not paying anything.  Please note that the customer was alerted to all the information beforehand, and we apologize that they did not read the full contract (in attachment for your review). In addition, we also explained it to them verbally, but they seem to refuse to acknowledge this.
  Our agent in destination also explained it to them. We feel the customer is attempting to continue to haggle for the price they want to pay, using threats again in order to have us lower the price--which our company can and will not do.
  We have asked the customer to take us to court if they feel they were in any way mispriced. Customer chooses to use these platforms instead, and reaches out to us that they will write a bad review if we do not lower the price, or that they will remove the bad review if we pay their demand.
   Our company offered insurance, and customer declined. Note: customer did not make a complaint upon receipt of items. Only after our agent released the cargo, and the moving company deliver their cargo at their residence, and payment was due for their storage of their cargo in ************, and port charges, did customer turn around and say that they would not pay because some items were 'damaged'. 
  The price of the shipment/cargo/charges is in attachment for your review. Furthermore,we are a company that takes pride in trying to give the best price, and customer service. The price for this shipment is excellent, and we hope that those reading this will agree, and we have been giving the best possible service globally for more than 20 years, and thousands of customers have been very satisfied with our service and price. Unfortunately, we encounter some individuals, such as ***********************, who take advantage of platforms such as these to blackmail and try to bargain a price they want to pay, or get the service for free.  We cannot, and will not, be intimidated by these threats, and again, we have suggested the customer take us to court to clarifywhich customer has refused to do. This customer was flagged on our end because they use different aliases and addresses for different purposes, and we wish to alert the BBB, and future businesses/individuals that encounter her, to be strongly aware of her tactics.  

  ************************ ********************************* **** *********************** ***** *************************************************** **************************************************************************** ***** ** ****** ** *****  ***** ************************************************************************ ***** ************************************************************************** ***** ******** ********* ************ ********** * *********** ***** *** *********** * *** ********* ********************************* ****** ******************* ******************* **** *** ************   ******** ************** ***** ***** ** ********* **************
  

  Customer response

  03/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   All the documents has been uploaded with this complaint. I will let BBB resolve this issue with all the information they have on their end. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩