Reviews

I had the same experience as other customers. Our flight was from Denver to Dublin to Prague (May 2024, round trip). This is a dishonest airline. If you are looking to get any kind of credit/ refund for upgraded seats when the airline switches the plane and your seats are no longer in the upgrade section, they take your money and will not refund it (stealing money from customers). Contacting your credit card company will not help. The front desk of Aer Lingus lied to us that we would receive a refund. Contact them numerous times. If I had time, I would take this Fraudulent business to court for small claims. Or just stay away from "best Ireland airlines."

I bought a changeable ticket and tried to change my ticket online at least 7 times, every single time getting the alert “PNR change failed” and I was never able to complete the transaction. I tried it on two different browsers, two different credit cards, two different devices, incognito mode, and every single time it was the same. The website refused to process the transactiong This was completely a failure on the part of Aer Lingus, and I ended up having to call to get the flight rescheduled (on hold for one hour), and while the customer service person was able to reschedule the flight, I was charged twice the price I was quoted on the website. When I asked why it was so much more expensive he told me it was because I was booking through the call center and if I wanted cheaper fare I should book through the (non-functional) website. After some research it seems this is an endemic problem with Aer Lingus’ website and they have no intention of changing it. And why would they? They make double the profit while their customers get scammed.

October 2024- This is a horrible airline if you are looking to get any kind of a credit/refund for upgraded seats when the airline switches the plane and your seats are no longer in the upgraded section. I tried to call and was on hold for over an hour before I hung up. The repeated message kept saying wait time was under 2 minutes.I went through my credit card company for the refund, supplied all pertinent information and the airline still denied the refund. They stated I bought the seats online which I did not. I called to upgrade the seats and paid for them using a credit card. They said they would send a receipt and did not. We were out $227. I will never fly this airline again and I will discourage anyone else from doing the same. Fraudulent business ************ a side note- the flight attendant told me we would get a refund when I complained on the flight that we did not receive the seats we upgraded for. Obviously a lie to placate us at the time of service.

THIS AIRLINE NEEDS SOME SERIOUS OVERHAULING. CUSTOMER SERVICE IS NON-EXISTENT. I HAVE BEEN TRYING FOR MONTHS TO GET REIMBURSEMENT FOR EXPENSES RELATED TO A CANCELLED FLIGHT. I SENT ONE EMAIL, READ RECIEPT, AND IT CAME BACK THAT MY EMAIL WAS DELETED WITHOUT BEING READ. I HAVE BEEN TOLD AT LEAST THREE TIMES THAT I AM USING THE WRONG FORM - THAT WAS AFTER WAITING ON THE LINE FOR AT OVER 30 MINUTES AND BEING TOLD WHAT FORM TO USE. HORRIBLE CUSTOMER SERVICE. I WILL ALSO MENTION THAT ALL OUR FLIGHTS WERE LATE. THE PILOT DID NOT HESTITATE TO THROW EVERYONE ELSE UNDER THE BUS - NOTHING WAS HIS FAULT. THE 4.5 HOUR FROM ****** TO ****** WAS LIKE FLYING A SUPER LOW BUDGET AIRLINE. SEATS DONT RECLINE; NO ENTERTAINMET; NOT EVEN A COMPLIMENTARY BOTTLE OF WATER.WHEN I ARRIVED HOME, MY SUITCASE WAS DESTROYED. IT CAME DOWN THE LUGGAGE BELT WIDE OPEN, MY CLOTHES WERE THROWN EVERYWHERE. A CAN OF OLIVE OIL FROM ****** WAS MISSING. AS YOU CAN SEE BY THE OTHER REVIEWS, MY OPINION OF THIS AIRLINE IS RIGHT ON.

we arrived at the ticket counter to check in for our pre paid confirmed flight from ****** to ******* on June 16, 2024, 75 minutes prior to the scheduled departure time as published on their website. we were told "the flight has been closed" and we were denied boarding, we heard from other passengers in the line "that our flight had been over sold". we were forced to rebook new flights departing the next day at more than twice our original airfare. Aer Lingus agreed to refund us the original fare not the exorbitant increased fare. despite numerous communications to Aer Lingus we have yet to receive any explanation for why we were denied boarding our original flight. this is outrageous. now Aer Lingus is so desperate for passengers that they are offering steeply discounted fares from ****** to ******* yet refuse to do right by us their existing passengers. I will never fly this airline again.

Poor experience, unnacceptable costumer service.I flew from ******** to ****** on 3 Aug on a ticket reserved and paid for a travel agency on behalf of my employer. On 20 Jul 2024 I called Aer Liingus and purchased four pieces of extra baggage (two for me, two for my wife), paying EUR ****** with my personal credit card. Aer Lingus has repeatedly promised to provide me with a receipt for this purchase, and has consistently failed to fulfill that promise.After three months, multiple phone calls, and several hours wasted on the phone with unhelpful agents, I realized this company does not have the minimum respect for its costumers. This is the most disrespectful treatment I have ever received from any airline. I paid for something and they have denied me a simple receipt. I am not asking for money or anything difficult, just a simple receipt for a purchase I made and paid for. Without a receipt, my employer is forcing me to bear the cost of the extra baggage.

Sold me a non-refundable ticket & did not disclose. I had a medical issue and they refused to refund my ticket. Was even willing to submit a doctor's ********** but they immediately denied the refund without consideration

I need assistance in getting a refund in case #******** My flight was an hour late taking off from ****************** to ******, where there was a connecting flight to ******. My layover in ****** was for 1 hour. Obviously, because we were delayed taking off, every single person on the flight got stuck in ******. We had a 5 star hotel booked in the ************, and because of Aer Lingus being a terrible, scam of a company, we missed our first night resulting in $400 penalty. At the airport, I was told to file a claim, which I did. This has now been almost 2 months of trying to get the $400 for the penalty they caused returned to me and every time I call, they say their supervisor is not working. Funny how no one seems to be working. Please please help me. I purchased through the **************** travel portal, and **************** is telling me they only Aer Lingus can refund me.

Flight was changed from IAD to CLT and I had to rent a car, and drive 6 h to get my flight.After the trip I filled a claim and asked for refund for the expenses related to flight change.Been 6 weeks Ive been waiting, and every time I call, they keep telling me my case is under review. Last call I asked customer service for a manager they hanged up on me.Awful customer service.

My way back from **** was awful. I filed a complaint and called. I heard nothing. I own a travel agency so I intend to address this. When leaving **** 3.27.24 they held up the flight calling people to the front to "see our passports one more time". Then we got on a bus that took 45 minutes. VERY hot crowded bus. We get to the plane and are left on the tarmac--flight attendant said the engine was "broken" and we need to wait. I was so nervous. NO explanation. No air and then he wouldn't let anyone use the bathroom because we might take off. Then I asked female flight attendant if we could get off early because we might miss our connector. She said your sitting close enough someone will be there to help when we get off the flight. NO ONE was there. The people of the desk were so mean. First they said we missed it then I said we still have 35 minutes and she said well customs closed it I was wrong. Then said we cant get back until the next day go see hotel desk. No one helped us we finally found someone and desk wasn't even marked. NEVER did we get an apology or any offer for financial reimbursement. We then waited in the cold with no jackets for a bus for 45 minutes. They told us it's a 4 star hotel. It was not I am travel agency. Our dinner was not until 7 pm after not eating all day. This was the worst experience of my life and I still haven't heard back.