Complaints

• Initial Complaint

  01/20/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  **Subject: Complaint against Paltalk, **** for Legal Violations**Dear *********** am writing to file a complaint regarding legal violations by Paltalk, **** Below are the main points of my complaint:........please give me your email so it's easier to send mail, because there is a character limit here

  Business response

  01/20/2025

  To Whom It May Concern: 

  Thank you for letting us know that our customer filed a complaint. In order to locate customer's account and handle the complaint properly, we will need more information such as Paltalk Nickname, date of payment, the last 4 digits of the card that was used and the reason of refund. We were not able to locate any payments or Paltalk accounts associated with the email: ****************************** and the first and last name **** ***** ****** ****. Once customer provides us with all that information correctly, we will be more than happy to assist. Customer can also contact us at ******************************************************** or Live Chat Customer Support 24/7 on **************************** and click on Contact Us on the bottom of the page.
  
  
  
  Thank you,
  
  ****** 

   

  Customer response

  01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your help. I just want to help other customers so they will no longer be oppressed and forced to pay an inappropriate amount of money by a company driven by excessive greed. Because of that greed, they are willing to trade everything, cheat, and find many ways to legally take money from customers.

  
  Sincerely,
  
  **** ***** ****** ****
  
  
  
  
   
  

  Business response

  01/29/2025

  You don't have to be a paid subscriber to use Paltalk. Basic 5 characters nickname is free and does not require a subscription. People can choose to have more features with paid subscriptions. Short nicknames (less than 5 characters) and special characters are exclusive and require a special subscription. Like many other companies we offer free and paid services. It's up to the user which one to choose. Offered subscriptions are monthly or annual. Attached receipt is from 2021 and subscription appears to be expired. I am very sorry that **** ***** ****** **** is upset regarding the expired subscription and feels that they are being forced to pay. Ton of US communication providers have free and paid subscriptions. Same as Paltalk, the free subscription comes with advertisements and limited features. Both short Nicknames VN and B require a paid subscription for the short names. There are cheaper options for 5 character nicknames or free for basic nicknames. For assistance, please contact us 24/7 via Live Chat or email us at ********************************************************.
  
  
  Regards,
  
  
  ******

  Customer response

  02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. "They have agreed to renew those two nicknames. Thank you for your efforts in helping consumers. Once again, thank you, and I wish the BBB development team good health and a strong voice to help consumers."
  

  
  

  
  
  Sincerely,
  
  **** ***** ****** ****
  
  
  
   
  
  

• Initial Complaint

  09/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello I had built up **** credits on paltalk I have paid for a colored name, for a very long time, gifted gifted chatters with yearly subscriptions that cost 69 dollars per person, gave virtual gifts as well, and they stole all my **** credits 3 months ago, I contacted them, they said it was a mistake and it is not, I was told to file with you guys, by another chatter, and hers were returned, they had stolen hers too, This is out right stealing

  Business response

  09/30/2022

  Hello,

   

  Thank you for reaching us out. We have not received previously any complaints from the user regarding *************************************************************************** 2021: sub_id: ********: 2X Special: **** Credits for $49.99  start: 2021-11-29.  Payer used purchased credits by sending virtual gifts to other users and earning achievement levels and rewards. Please see attached  communication history and virtual gifts history.
  
  
  Best regards,
  
  
  Customer Support Team
  **************************

• Initial Complaint

  05/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Their **************** has defrauded me of nontangible services I have paid for. There is a glitch in their system when I was awarded 500 credit gifts from their reward system it erased my previous balance that I had paid for. This is an erroneous error that will affect all their customers. Instead of fixing it and reinstating my account. They answer back with same error message for means of defrauding me and all their customers of virtual gifts that were paid for. It costs them nothing mind you to add a virtual gift balance back to an account. This is serious level of fraud to a magnitude of individuals they are perpetrating. Virtual gifts is the balance that is used to determine how many virtual gifts you can give to someone by redeeming the points in your balance. They offer stickers and icons next to your name in chat for different nontangible items. I have paid 99.99$ for a two for one offer just 3 months ago on credits, The original was **** credits purchased times two as it was a two for one sale for *****. I have a screenshot showing the amount I paid, There is no other product on their site that goes for 99.99$ They must recognized I paid for these nontangible services. Now what happened is their system is in error, They offer a rewards system where you get points for turning on your cam and joining their rooms. My reward was 500 free virtual credits. When it awarded my free 500 credits their system defaulted back to the message they use when credits are reversed because they have improperly programmed it. Or did make an exception in their programming code that adding the 500 credits is not in fact rectifying the previous balance but adding instead to the previous balance. This is a bad programming error on their part. Their customer service only repeats the error in their system to me when I report the issue. It is fraud. It is bad programming and it is their fault. I want my credits reinstated that I paid for.

  Business response

  05/24/2022

  Hello,

   

  Thank you for reaching us out. Due to a syncing issue, some of the Paltalk accounts were incorrectly awarded credits. We have since fixed the issue and adjusted  balances to the correct value. Any Virtual Gifts that were sent with these credits have also been reversed.We had to reverse credits back because user used credits once we increased credits balance. Since all of this was a mistake on our side we have reapplied **** credits back on user's account ***** *** * *** 

   

  Best regards,

   

  Paltalk Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩