Complaints

• Initial Complaint

  06/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Thursday I put a *************** on the newspaper for a house sale on 6/10 and 6/11 from 10 am to 3 pm for both days. They took my money but did not run my add. Tried calling all morning, left messages .no response at all. I paid $8.00 for both days.

  Business response

  06/12/2023

  This complaint was incorrectly sent to ******************************************** and should be addressed to *******************************************.  

• Initial Complaint

  05/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  WE HAVE HAD THE DAILY FREEMAN DELIVERED FOR YEARS. WITHIN THE LAST 12 MONTHS WE HAVE MAYBE RECEIVED THE ***** 10 OR 15 TIMES.WE CONTINUALLY CALL AND THEY SAY THEY WILL CREDIT **. THIS COMPLAINT ALSO INVILVES MANY OF OUR NEIGHBORS THAT LIVE IN OUR AREA, WE ARE SUPPOSE TO RECEIVE A CREDIT AND NOW THEY SAY WE HAVE A CREDIT OF $7 AND CHANGE AFTER I MADE A PAYMENT OF $13.65 IN NOVEMBER TO RECEIVE THE PAPAER FOR 12 WEEKS AND NEVER RECEIVED 1 *****. NOW THEY ARE APPARENTLY USING THE POSTAL SERVICE TO DELIVER AS THEY HAVE SO MANY PROBLEMS WITH DELIVERY. THEY HAVE NEVER DELIVERED THE ***** ONCE AFTER I MADE THE LAST PAYMENT. THEY KNOW HOW MANY TIMES WE HAVE CALLED AND COMPLAINED OVER THE LAST YEAR. THEY REFUSE TO GIVE ** ANY ADDITIONAL CREDIT I HAVE EVEN DRIVEN TO THE OFFICE AND NOBODY WAS THERE. THIS ***** IS A JOKE. ALSO PREVIOUS TO THIS THEY WERE SENDING ADS TO SIGN FOIR A YEAR AT $52.00 AND THEN COLLECTION $450 FROM OUR NEIGHBOR.WHAT A SCAM

  Business response

  05/05/2023

  We are sorry you were not assisted through our call center.  While we cannot address any complaints regarding your neighbor's delivery or non-delivery or payments with you, we can refund any payments made by you during the time you did not receive the delivery.  We did write off the balance that was owed on the account in light of the delivery issues you experienced.  We show you made a payment of $7.60 on November 29, 2022 and a previous payment of ***** on 7/29/22.  We can refund both of those payments for you.  The account has been stopped since 2/23/2023.  

  Please let ** know if you wish ** to process the refund for you. 

• Initial Complaint

  04/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am filing this complaint on behalf of my 80 year old mother -- *****************************, 10 ************. ************, ** ***** My mom paid $95.95 with check number **** on July 2,2022 for 6 months of daily delivery of The Daily Freeman paper. This check has cleared. This covered a 6 month subscription that ended January 6, 2023.She reported often, sometime around the beginning of October, to the Daily Freeman that she did not receive the paper that day. As of the end of December, she had over 72 papers credited to her account. As I looked into this, I discovered there is not a carrier assigned to the route. There are neighbors who have filed complaints with the Daily Freeman over the same issue. I contacted the Daily Freeman the end of December in my mom's behalf. I was told this would be given priority and someone would call me back within 48 hours. I have yet to hear anything, 4 months later. However, since the Daily Freeman has my number solicitors from that business call me multiple times a week wanting to know why my mom won't renew her subscription. It is illegal for them to be asking her to renew when they know they can't deliver their product since there is not a delivery person to bring her the paper every day. The person I talk with always says their computer shows their is a route and a delivery person. This is not the case as she has multiple neighbors who have current subscriptions and they haven't gotten a paper since October.

  Business response

  04/19/2023

  We are sorry to hear of the delivery issues and are currently in the process of securing a new distributor because of reasons like this.  We can refund her payment in full due to all the delivery issues she experienced.  Please let us know if that is acceptable to you and we will submit a refund request on her behalf. 

  Thank you. 

  Customer response

  04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  01/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I resigned and paid for a full year 7 day subscription. This was on 11/9/22 confirmation # ******. I received my paper up to two weeks ago. I paper AGAIN SINCE. You call and speak to someone in *******. They promise restart it a full week latter still no paper OR REFUND. I want my $$ ***** They have many complaints I know of. Thank you

  Business response

  01/24/2023

  This request was received by our call center on 1/23/23.  A refund request is being submitted on 1/25/23 as refunds are processed on Wednesday's.  We do not manage the payments in-house and they are sent to our corporate offices for processing.  A full refund of the payment is being issued.  

• Initial Complaint

  11/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have a subscription with the Daily Freeman for Sunday only delivery. I have not received a Sunday paper in 3 weeks, 11/6, 11/13, and 11/20. I asked for a redelivery through their online complaint link for 11/6, but that never happened. I want my account closed and my credit card credited for the past 3 weeks in addition to the number of weeks I have left on my subscription. This has been an ongoing issue for the past few years and it will obviously will not be resolved if it has not by now.

  Business response

  11/21/2022

  We are sorry you have not been receiving your Freeman delivery on Sunday.  We have stopped the account and are submitting a refund request for the remaining credit (including the missing days).  

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Subscribed online on Sept 21st at a rate of $65.80 for 1 year subscription of the Daily Freeman. This includes digital access as well. Have reached out continuously to the Daily Freeman. Have not received my newspaper yet. They claim to have no record. Claim has been escalated to billing on Oct 24. I was to receive a call back but have not yet. Called this morning and spoke with *****, she has put the request in again. Stated I should hear something on Monday or Tuesday. Original subscription was not renewed at a rate of around $400 per year. Let subscription run out but was continuously receiving daily phone calls and bills for old subscription. Finally paid additional monies of around $44 to make the daily, harassing phone calls and bills to stop. Wanted the new subscription to start when old one stopped. Please assist, this has been an ongoing issue since mid September. I wish to receive the paper for 1 year at the offered rate.

  Business response

  11/07/2022

  We checked the address and there is nothing active.  There is a note from the call center that customer would be sending proof of payment for this online order which has not yet been received.  There is no record of any credit card charge on this account for the amount claimed and we would need to see the statement showing the charge to ensure the payment processing center did not apply any payment to a wrong account. 

   

  Thank you.

  Customer response

  11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  No resolution has been offered. 

   The address does have an account associated with it. Spoke with a representative on 10/14 about subscriptions. He left me on hold for about 60 minutes to seek a supervisor. I  believe He cancelled all subscriptions. On 10/24 spoke with *****.She was extremely helpful. Provided email to where I should email receipt? she reported issue to billing and escalated so I would receive a call back. Called to followup since hearing nothing after email was sent to ********************* Another representative said that they saw the notes about the account and that someone would be in touch with me on 11/7 or 11/8. Have had no further communication with the business. Resolution: paper for advertised rate to begin immediately.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  * *******
  
  
  
   
  

  Business response

  11/23/2022

  Because 30 days have passed since your account was active, we can now start this offer for you.  The offer did advise that to qualify  you must not have had delivery of the Daily Freeman in the last 30 days.  This account will be started on Monday, November 28, 2022 and you will be sent an invoice.  

  Customer response

  12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
  

  Hello Received invoice with correct subscription rate. An additional processing fee of $4.95 was added to the invoice. Did not see this noted in the original offer.Thank you for your assistance.

  
  Sincerely,
  
  * *******
  
  
  
   
  

  
  

• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been struggling with newspaper delivery from the Daily Freeman for nearly the past year. I first started a subscription back in October 2021 for Sunday delivery only. I never RD or ** the first paper, so I called to report the issue. They apologized and said theyd make sure that it would come the following week. Between that phone call and the end of January, I think I received the paper maybe 3 or 4 times. Every time Id call, they said the issue would be fixed, but it never was. I finally asked for my subscription to be cancelled and a refund of all the papers Id paid for but never received. They cancelled the subscription and have yet to refund me.Fast forward to this past week, I get an advertisement about subscribing again at a discounted rate. I thought Id try again, thinking that maybe any possible delivery issue would be helped by receiving a paper every day instead of just sundays. I started the new subscription over the phone on Wednesday. Its now the third day and I havent received a paper, and I cant get a hold of a person to talk to about this.If its carrier issues, I understand, but then stop advertising to me or at follow through with an answer. Im still waiting on my refund from the first delivery problem, and I now want a refund and to cancel my subscription. I am tired of this, and its infuriating for this happen over and over again.

  Business response

  08/16/2022

  We are sorry to hear that there has been no delivery to you.  We have stopped the account and will refund your last payment of $52.00 and the additional payments you previously made when you did not receive delivery, in the amount of ***** for a total refund of $110.80.  We noticed the call center never processed your refund request for those payments so we will include them all in one refund for you.  

• Initial Complaint

  08/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I canceled my paper back in March because I was not getting it everyday like I should. They called me with an offer and guaranteed me that they would see that I got my paper every single day. Well that has not happened as of now. Today is August 7th and I've only received two papers for the entire week. I have not received a Sunday paper in 2 weeks. When I call they tell me they're having carrier problems. Well that's not my problem they can't get people to deliver their paper but they surely can get people to take my money. I don't know what the problem is with delivery but I certainly hope it gets fixed soon or I'll have no other choice but to cancel the paper and go to a different company.

  Business response

  08/08/2022

  While we completely understand your frustration and understand that due to the carrier shortages we are having, lack of delivery is not your problem.  Because we can not force anyone to take a carrier job, we can stop the account and fully refund your payment or we can continue to work with the delivery service and credit you for any papers not received.  Until carrier positions can be filled, this may be an ongoing issue that we are not able to immediately resolve.  Please let us know which option you would prefer and we can process the information for you. 

   

  Customer response

  08/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  07/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have been having problems with the delivery of the Daily Freeman since February. I will have a good week (which means getting 2-3 paper that week) but then a period of **** days without getting any papers at all. I would contact "*****" at the Daily Freeman and he would call whomever necessary and would get a news paper for a couple of days in a row and then it would stop again. I have stopped receiving responses from "*****" as of May 9th.

  Business response

  07/25/2022

  *******,

  The delivery company has been having great difficulty in finding a new carrier in your area and have been using other delivery carriers and stafff members to cover this route.  I will address this issue with the Home Delivery Manager and let them know the importance of getting your paper to you each day.  I have added an additional 5 weeks on to your delivery subscription.  I have not received any messages from you in quite some time by phone or email.  You can contact me directly at ************ or by email at ********************************.  Please let me know if you have any further issues.  Thanks.

   

  Sincerely,

   

  ***********************************

  Customer response

  07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************************
  
  
  
   
  
  

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  7-11-2022 I called the Daily Freeman because we did not get delivery of the freeman since 7-7-2022. ( We paid for 26 weeks of delivery which will end September 2022). The customer service rep I spoke with said they are short staffed and will make delivery a priority. I asked the rep ** I cancel my subscription now what will be the refund- $109.00. The rep said he would credit my account moving my expiration date to Sept. 9th. I decided to give it a few more days with hope of delivery, 7-18-2022 still no freeman. I called requested to speak to someone regarding a refund. The person I was connected with said she would credit my account for one week for the inconvenience. That moved my expiration date to Sept. 21, 2022 and again promised delivery would be a priority! I asked her if I cancelled now what would the refund be $107.72! So they are taking money away and Im not even receiving a freeman! Still no delivery of the freeman as of today 7-21-2022. I would like a refund at this point and need assistance, especially if the amount of refund is less then $109.00. Thank You

  Business response

  07/22/2022

  I spoke with this customer and we will try to get delivery corrected in the next week.  If we are unable to, we will issue a refund for this customer.

   

  Sincerely,

   

  ***********************************

  Customer response

  07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am awaiting a return call from ***** this week to determine if delivery will be reinstated or a refund will be sent.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩