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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
*** was damaged during service coolant was poured on my flooring , destroying my ************** mats coolant was all over my electrical harness under the dash dirty rags was left on my driver seat no one informed me of any damage I had to find out my self ..Business response
11/27/2023
Hello,
We have been in communication with the client. We were troubleshooting a concern and did indeed get coolant on the vehicle. We have offered to repair and replace the carpet, wiring harness and any other component that was damaged.
The client is refusing this repair at our facility. Instead, he is asking for a full retail price reimbursement of the cost of repair at another facility.
This request is obviously not a request we can accommodate, for several reasons.
1) The client has not given us the opportunity to correct the issues, which we are willing to do.
2) When fixing any and all issues, we do not charge full retail to ourselves. The quote the client is asking for reimbursement of is from another Acura dealership and and is approximately 4 times what our cost to repair is.
Additionally, we have concerns of the intentions of the client, because he has repeatedly asked for upgraded rims and a spoiler in lieu of making the repair to the vehicle.
In summary, we stand behind our work and when a mistake is made, we are more than willing to make it right, The client has been offered the repair of the vehicle at our facility but has refused.
I'm not sure where we go from here.
Customer response
11/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I purchased a **** Acura Integra Type S from you guys , it had a bad rattling sound upon first drive and up to the first 400 miles ,
I then brought the car into service , I was informed my heater core was rattling and needed to be replaced by my service team there !
The following day I received an update on my car informing me the heater core was on back order , and they did not want to take out the dash of the car so the heater core was Riged to stop the rattling and I can pick it up the following day
Upon pick up , I realized my cars rim was scratched , and some dirty rags were left inside my car , and there was a strong odor of coolant in my car ,
While driving home I was starting to get a headache from the coolant smell , so I looked under my dash and found my carpets to be SOAKED in coolant ? And some electrical wires by the *** port !
I then called Service to inform them , no call back , called again on Saturday , no call back , went in person on Monday when I got off work and they told me NO SERVICE MANAGER AVAILABLE then I spoke with GSM in regards to this , he did see the and feel the coolant on the carpets of my floor , and apologized ,
2 days later I got a call back and was informed they will replace the carpet ,
Notice not once !! Did anyone bother to inform me of these damages that were done but upon speaking to the service manager and the management team they knew COOLANT WAS ON MY FLOOR ! and didnt fix it befor returning the vehicle to me !
At this point Im already ****** because I just purchased this car , and I got a bad taste of this dealership already , I want the work done at another dealership , I was DENIED this at first , then a week later after trying to fight with management and after a complaint to the Better Business Bureau
they finally offer to get the service done at cury acura but for me to let them set it all up
I then got a quote for everything and its now 2 days later and still no response on this !!
please tell me if you were in my shoes how would you feel ? because Im not too pleased with what Im experiencing ,
I also gave management an offer to either
pay me out for the damages
buy back the car
provide me with bronze wheels & carbon fiber decklet * accessories for the car
pay another dealer direct to fix it
Still no resolution please accommodate with me to get this fixed pleasemy reason for not wanting to get the repair done at their facility should be clear as day , they damaged my cars flooring , and knew about it and didnt inform me about it , they also took several days to get in touch with me and had very slow replys
I did ask for accesories for the car , one of them being wheels because they damaged my current wheels , and if they gave me the accesories i would of been willing to cover repairs at another facility at my cost !!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business response
12/07/2023
Hi ****,
As discussed, we are more than willing to reimburse for associated repairs.
Please respond with a picture/attachment of the appropriately $1700.00 repair bill and we will reimburse you in the form of a check.
Additionally, please provide the best address for this to be sent to. We will provide you with a copy of the check when it is made and send it to your address as soon as we receive the copy of the bill.
Thank you,
Customer response
12/07/2023
Better Business Bureau:
******************************************************************* **********************************;
receipt uploaded thank you
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
08/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Back in March of 2022 I was told to come into the dealing to put money down on my new car because my lease was up in June and the there was not a lot of supply. The salesmen told me the car would be there by June. On June 10 Acura financial ran my credit. I then reached out to my sale person to confirm the next steps because I was under the impression that my loan was paid and a nee loan was being opened. He advised me that because the car was not ready I had to do an extension on my lease. I had never done one nor did I request for an extending however I trust his knowledge. For the entire month of June I would texted him in regards to the extension of the lease. At no time did he make it extremely clear that I had to call Acura financial myself to extend the lease. When I first got the car the sale person handles everything I did not know it was my job to handle the situation. I have message express how important my credit is and how I dont want it to mess up my credit. He stated it wont however I now have a 30 day late report and my credit dropped from an 820 to a 741. They said they would write a letter in my behalf explaining to Acura financial that they didnt effective communicate the proper step. I have called Acura financial service and they express thr letter holds no weight. Please help me in this matter. I. Have been with Acura for 9 years and I have a great payment history. I can provide a text thread proving that I was unaware of the necessary steps and how serious I take my credit. I am currently waiting on the letter from Acura dealing expression them taking responsibility for not communicating clearing with me as to the necessary steps.Business response
08/03/2022
Dealership Management has been in communication with the client on 8/1 and 8/2
we are working to get the credit issue corrected.
Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased the car in 10/2021. I have brought it back every month for something new or different. It has been in for a broken door handle, window not closing opening half way. Breaks and rotors have constantly made the car shake. An axel has been changed , the battery and cables were rotted, the starter was replaced. Finally it was brought i again for the brakes etc only for them to be ***** and not changed.Business response
07/20/2022
Client has been in contact with management and the service department to get the issues resolvedCustomer response
08/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
YES CAN YOU PLEASE REOPEN THE ***** NOTHING WAS RESOLVED ON MY CARE- NOR HAS ACURA REACHED OUT
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
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Contact Information
2155 Palmer Ave
Larchmont, NY 10538-2407
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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